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In this episode, Lucas is joined by Jason Rainey, head of the Napa Auto Care program, and Matt Crumpton, Director of Program Development. Jason and Matt break down what makes the Napa Auto Care program valuable for shop owners, including a wide range of benefits from business development support to a robust nationwide warranty. They also discuss Napa's efforts to attract and retain technicians, highlighting new initiatives like the Team Tool Rebate program and ongoing investments in technician training.
00:00 Napa's Future: Innovation and Partnership
06:03 AutoCare Program: Supporting Member Growth
08:45 Elevating New Partnerships Strategically
10:09 Napa Auto Care Advisory Insights
13:18 NAP's Shift to Professional Market
19:08 Leveraging Napa Programs Effectively
22:03 Top-Tier Napa Auto Tech Training
23:17 Auto Care Recruitment and Retention Initiative
28:26 Senior Techs Advise Against Costly Tools
31:03 Evolving Technician-Support Dynamics
34:47 Carlyle Tool Rebrand Announcement
37:56 "Auto Care Education and Outreach"
40:52 "Comprehensive National Warranty Program"
43:27 "App Autocare's Nationwide Warranty Service"
48:24 "Napa's Century of Partnership"
52:27 Managing Partner Expectations Through Transparency
53:40 Improved Warranty Tracking Needed
56:58 Maximizing Member Engagement
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