Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE
Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025
Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Make sure you mention: CTISUMMER to get FREE data migration!
If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out.
Click here to register: https://geni.us/PlanWithThePros
Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.
Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.
Simplify payments. Streamline operations. Check out 360payments.com today!
In this episode, Lucas is joined by Jason Rainey, head of the Napa Auto Care program, and Matt Crumpton, Director of Program Development. Jason and Matt break down what makes the Napa Auto Care program valuable for shop owners, including a wide range of benefits from business development support to a robust nationwide warranty. They also discuss Napa's efforts to attract and retain technicians, highlighting new initiatives like the Team Tool Rebate program and ongoing investments in technician training.
00:00 Napa's Future: Innovation and Partnership
06:03 AutoCare Program: Supporting Member Growth
08:45 Elevating New Partnerships Strategically
10:09 Napa Auto Care Advisory Insights
13:18 NAP's Shift to Professional Market
19:08 Leveraging Napa Programs Effectively
22:03 Top-Tier Napa Auto Tech Training
23:17 Auto Care Recruitment and Retention Initiative
28:26 Senior Techs Advise Against Costly Tools
31:03 Evolving Technician-Support Dynamics
34:47 Carlyle Tool Rebrand Announcement
37:56 "Auto Care Education and Outreach"
40:52 "Comprehensive National Warranty Program"
43:27 "App Autocare's Nationwide Warranty Service"
48:24 "Napa's Century of Partnership"
52:27 Managing Partner Expectations Through Transparency
53:40 Improved Warranty Tracking Needed
56:58 Maximizing Member Engagement
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