Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE
Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025
Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
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In this episode, David and Lucas are joined by Dori Epstein, a Senior Business Advisor at the Institute for Automotive Business Excellence. Dori emphasizes the importance of developing a strong organizational culture, prioritizing emotional intelligence and leadership development. She highlights that shops focusing on these areas attract more committed employees seeking long-term careers rather than just jobs. David and Lucas discuss their experiences, including the challenges of maintaining a healthy work environment and the significance of self-awareness in business relationships.
00:00 Preserving Self in Business Coaching
04:36 Boost Revenue Through Emotional Intelligence
07:27 Fostering Purposeful Employee Engagement
11:41 Workplace Truths and Authority Struggles
13:54 "Understanding Different Perspectives"
18:57 Robots: Future Cleanup Providers
20:50 Office Culture Shift: Complaints Over Productivity
22:55 Hollow Titles and Empty Promises
26:29 "Culture of Open Communication"
30:15 "Know Their Endgame or Avoid"
33:51 Tree-Hugger vs. Job Reality
37:30 Bitter Mechanic's Legacy
40:37 Rewiring Mental Patterns
43:20 Overcoming Fear of Flying
46:46 Boost Business with Emotional Intelligence
48:23 "Culture's Role in Business Success"
52:03 Resolving Conflicts Collaboratively
54:40 David's Competitive Nature Lacks Grace
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