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In this episode, Lucas and David are joined by Ben Johnson at ETI ToolTech in San Diego. Ben shares his insights from this year’s show, emphasizing the importance of industry panels that represent a range of perspectives, especially highlighting the challenges shops face with ADAS calibrations and the gap in education for shop owners and technicians. The conversation dives deep into the problems with calibration procedures, the liability and insurance risks associated with improper ADAS repairs, and the critical role that documentation and process play in protecting both shops and consumers.
00:00 "Education Key to Solving Tech Issues"
09:20 "Vehicle Service Info Challenges"
14:44 Fleet Company Declines Repairs
18:43 Blind Spot Monitoring Misalignment
24:18 Insurance Lessons: Misunderstanding Umbrella Coverage
27:14 Uninsured Calibration Risks
34:48 Calibration Center Business Insight
39:20 Shop Evolution: Adapting to Mainstream Challenges
42:15 OE Statements Ensure Reimbursements
51:50 Toyota's Multi-Fuel Energy Strategy
57:12 Changing Mindsets Over Three Years
01:01:13 Understanding Emerging Tech in Auto Repair
01:04:49 Industry Collaboration Realization
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