Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE
Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026
Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros
Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.
Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.
Simplify payments. Streamline operations. Check out 360payments.com today!
In this episode, Lucas Underwood and David Roman are joined by Jeremy Hoyle, leadership coach and veteran of the family entertainment industry. Jeremy shares his personal journey from frontline worker to senior executive, emphasizing the importance of investing in your own professional development. The conversation delves into EOS and business fundamentals, with practical advice on leveraging KPIs and accountability to drive growth.
00:00 "Work Ethic and Ownership"
05:23 Leadership & Business Coaching Journey
10:44 "Dependability and Leadership Value"
19:37 "Building Layers for Growth"
23:39 "Improving Call Conversion Rates"
31:02 "Leaders Need Accountability Systems"
35:09 "Missed Conversations and Discipline"
38:26 Teaching Accountability Through Standards
45:05 "Mopping Mishaps and Frustrations"
50:12 "Policing Standards and Staffing"
56:50 Linchpins vs. Industrial-Era Education
01:03:09 "Struggles of Running a Shop"
01:03:49 "Sell the Shop"
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