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November 1, 2021 29 mins

"Open your doors. Invite anybody and everybody and have them sit with your frontline teams". - Jim Moloney

Key topics covered in today's episode with Jim:

  • Why customer service matters in B2B
  • How to gain a strategic advantage vs. your competitors
  • Working with senior leadership on your customer service strategy
  • The importance of having leadership sit with frontline teams
  • Social media's impact on customer service
  • Mentioned in Show:
    Navistar
    SOCAP

    To contact Chip:
    Email: TheChipChatPodcast@gmail.com
    Facebook: The Chip Chat Podcast
    Instagram: The Chip Chat Podcast


     

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