In this episode of Clued In with Lou Carbone, Lou’s guest is Bill Staikos, who just recently left years of working on CX in financial services to take a position as SVP, Industry Solutions at Medallia. Lou and Bill have a practical discussion around Bill’s journey to his new position. Most critically they discuss the impact and utilization of experience management technology tools that can significantly create greater impact on creating navigation for managers and employees.
The key take away from this session is the a practical understanding of how to drive action inside an organization with technological optimization to impact financial performance. Making data an actionable tool is essential in driving financial returns of CX investments.
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