Reimagining Coaching Conversations with AI

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Episode Transcript

Speaker 1 (00:01):
Recently, our company has embarked on a very cool, a
very cool endeavor, and that isour own custom tool using
artificial intelligence tomeasure coaching conversation
skills.
Now, with that being said, Ithink it's a very interesting,
very interesting opportunity forus as a company.

(00:23):
But people have asked me my ownpeople inside my own company
have asked me so why are wedoing this?
I said you know what'sinteresting, the more I think
about the concept of AI coachingpartners.
So we're actually calling ourtool Coaching Pal, and it is the
pal of leaders who really wantto become great coaches.
Whether it's a liveconversation or a simulation or

(00:46):
a role play, we're actuallygoing to measure people and give
them insight to where they'remaking an impact
conversationally and where theypotentially could be maybe even
interrupting trust, interruptinga relationship that they're
having with an employer,somebody that they're coaching.
With that being said, I thinkAI is an incredible tool.
It's an incredible tool.

(01:08):
Yet we tend to think of AI invery, I would say, broad
brushstroke, manic descriptionsof well, now it's going to
replace all the humaninteraction.
No, I actually have a differentrelationship with that.
I think AI is going to help uswith human relationships.
So the other day, somebody askedme to come up with something

(01:29):
and I'm like, oh, I don't havetime to do this, you know I'll
do it tonight.
All of a sudden, I'm like, waita minute.
So I asked ChatGPT for someadvice on something and I'm
learning how to use the prompts.
I'm getting better at using theprompts.
I always thought that was kindof like what do you mean?
Prompt engineering?
What does that mean?
The fact of the matter is itmeans a lot when you know what

(01:50):
to ask for.
When you're telling ChatGPT tobe an expert and come up with
seven specific strategies andthen you fill in the challenge,
it does a great job.
It frames it out for you.
Does it really embodyeverything that I wanted to say?
No, and it's the same thingwith coaching.
So when I think about somebodygoing to an AI tool and we've

(02:13):
built them and we have an AItool and oh, by the way, we're
going to build this AI tool andit's going to replace
human-based coaching, I disagreebecause, at the end of the day,
we got to be very, very careful, very careful.
I just had this with somebodyjust about two weeks ago, where

(02:35):
somebody said to me we're goingthrough this huge change,
transformation, we're goingthrough all this stuff.
And I said you know our leadersare going to be asked a lot of
questions.
And the person said this stuff.
And I said you know our leadersare going to be asked a lot of
questions.
And the person said yeah, hegoes.
Yeah, we're going to get hitwith a lot of stuff.
And he started to talk abouttactically well, maybe we could
come up with like a repositoryof what to say, like scripts.

(02:58):
I said, oh my gosh, whensomebody is talking about being
replaced with technology andyou're scripted, what's your
first impression?
When I said that he saidmechanical, insensitive, not
empathetic, I said yep, so I'mgoing to ask you a question.
He said what's that?
I go, hey, is my job beingreplaced by AI?

(03:19):
Is my job or career in trouble?
And he started to talk likeyeah, I know those will be some
of the questions.
I said no, I'm asking you rightnow.
And I put him on the spot.
Good guy, good friend, clientfor a long time.
He said well, tim, you're kindof putting me on the spot, I go.
That's my point.
Our leaders are going to be puton the spot.
Coaching conversation skills arevital and we have to be really

(03:42):
good at them.
Let me give you another one.
Let me give you insight and, ifyou're interested, send me an
email at tim atprogresscoachingleadercom.
I'll send you the first glimpseof our scoring tool, and the
idea behind this is thefollowing is that when you are
having conversations withsomebody and I was just in a
meeting and I was watching twopeople talk we're at the table

(04:06):
and we're kind of having aconversation and you could tell
the two were getting heated witheach other and what was really
interesting is the language was,I believe you know, really kind
of stoking the fire.
This person kept saying yeah,but, yeah, but, yeah, but, and
kept interrupting the otherperson.
At the end of the conversation.
I said do you mind if I sharewith the two of you something?

(04:29):
Sure?
I said yeah, what I hear yousaying is you agree that this
problem exists?
Would that be safe?
And they both wanted to starttalking.
I said no, no, it's just aclose-ended question.
He said well, yeah, we do.
I said okay, you agree that theproblem is there and that it
needs to be solved?
Well, yeah, I said okay, soyou're actually in agreement,

(04:53):
but you slightly disagree on howto solve it.
They said well, yeah, but Isaid no, don't say anything.
I said would you agree?
There's multiple ways to solveit?
He said yeah.
I said why don't you do this?
Take two solutions from eachperson and test it.

(05:13):
But test it not to get the otherperson, not to show that your
solutions were right, but to seewhat will really work, versus
trying to be right right now.
And they both looked at me andsaid, oh, that's a great
suggestion.
The waters calmed.
Now it doesn't always happenlike that and I don't want to
sit there and profess.

(05:33):
Look at how great a coach I am.
That's not my objective ofsharing that with you.
Yet they were so emotional,they got so morphed into.
I got to be right.
It's got to be my idea.
They weren't even having aconversation, they were talking
over each other.
We all make that mistake.
So when you think about AI, aican actually help you become a

(05:54):
great human-based coachingconversationalist.