Most coaches worry about making the sale, but the real challenge is keeping clients happy and invested long after they have made a purchase. That is where Benjamin Hoang comes in.
In this episode, Benjamin breaks down the “Anti-Buyers Remorse Call,” a simple but powerful framework that locks in client trust, sets the tone for a long-term relationship, and keeps churn rates low. He explains how to position this call, what to say, and how to create quick wins that instantly validate your client’s decision to work with you.
You’ll Learn How To:
- Avoid the three critical mistakes that are bankrupting coaches
- Turn ad spend into predictable revenue machines
- Use the anti-buyer's remorse strategy to keep clients paying month after month instead of a refund
- Reframe client expectations so they stay excited and engaged
- Use conversations to build retention and referrals naturally
What You’ll Learn in This Episode:
- (02:38) A Large part of the coaching business revenue does not come from coaching sales directly
- (03:32) Why affiliate and joint venture income can be more valuable than coaching sales
- (04:40) Benjamin’s story and how he helps real estate coaches be successful with their clients
- (06:49) Tom’s “40 Good People” rule for authentic networking and reciprocity
- (11:54) The biggest thing most coaches do wrong when it comes to running the ads
- (12:42) Understanding the parameters for real estate coaches
- (15:15) Benjamin's ideal client for coaching
- (18:04) Tips for anyone who is looking to find deals via Google pay-per-click leads
- (21:01) The anti-buyer's remorse call
- (22:34) Why does the real sale start after the payment is made
- (25:22) Connect with Benjamin Hoang
Who This Episode is For:
- Coaches who want to keep clients longer
- Business owners who are tired of clients ghosting after the sale
- Entrepreneurs who want predictable, recurring revenue
- Anyone who cares about client experience, not just acquisition
Why You Should Listen:
Benjamin Hoang reveals the exact framework he uses to keep clients happy, loyal, and referring others, all with one simple call. If you want clients who stay, pay, and send referrals, this is the retention playbook you can’t afford to miss.
Connect with Benjamin Hoang:
Popular Podcasts
On Purpose with Jay Shetty
I’m Jay Shetty host of On Purpose the worlds #1 Mental Health podcast and I’m so grateful you found us. I started this podcast 5 years ago to invite you into conversations and workshops that are designed to help make you happier, healthier and more healed. I believe that when you (yes you) feel seen, heard and understood you’re able to deal with relationship struggles, work challenges and life’s ups and downs with more ease and grace. I interview experts, celebrities, thought leaders and athletes so that we can grow our mindset, build better habits and uncover a side of them we’ve never seen before. New episodes every Monday and Friday. Your support means the world to me and I don’t take it for granted — click the follow button and leave a review to help us spread the love with On Purpose. I can’t wait for you to listen to your first or 500th episode!
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.
The Joe Rogan Experience
The official podcast of comedian Joe Rogan.