Meet Jennifer Crawford and Meredith Eaton, co-CEOs of Move Forward Virtual Assistants. Through their company they offer comprehensive mental health virtual assistants, mental health receptionists, and administrative support for mental health practices. They strive to help clinicians build their businesses and take some of the administrative weight off their shoulders. Their focus on feminist leadership, a work-life balance for their employees, and their dedication to high quality VAs for their clients has helped them build a thriving company. Together they have worked to form a certification process for their VAs and receptionists to ensure that every client gets the same high value service from each employee of the company.
Key Takeaways:
-Many clinicians do not learn how to build a business and become overwhelmed from the administrative side of their business.
-Employee well-being is a top priority resulting in a 30-hour work week as well as a comprehensive training and onboarding process
-When they found themselves burning out from adjustment to having contracted workers to employees, they hired an HR person.
-They built a comprehensive certification process for their employees that involves several weeks of training. This ensures that not only everyone is held to the same high standards but also keeps their employees from becoming overwhelmed once they take on clients.
-Like true entrepreneurs, they have constant ideas of how to improve their company and the services they offer. Make sure to keep up with them and their socials!
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