Transforming Stigmas into Success Stories | Confessions of a Recruiter #107 SNIPPET

What if the secret to building lifelong client relationships lies in the often-underestimated role of a recruiter? Join us as we explore this captivating question with our guest, Daniel Ryan, who brings a wealth of experience from both the recruitment and car sales industries. Through personal anecdotes and keen observations, Daniel sheds light on the paradox of minimal investment in recruiter training despite their pivotal influence on careers and organisations. They draw a compelling parallel between recruiters and car salespeople, tackling the stigma both professions face and emphasizing the transformative power of professionalism and genuine care.

In this episode, we uncover why prioritizing customer satisfaction and integrity can lead to success beyond immediate transactions. Daniel recalls his journey from the car industry, highlighting how a service-oriented mindset can foster client loyalty and long-term partnerships. By truly listening to clients and offering personalized solutions, recruiters and sales professionals can forge connections that extend far beyond a single sale. Whether you’re in recruitment, sales, or any role that requires customer interaction, this conversation offers valuable insights into leveraging empathy and authenticity for sustained success.

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Episode Transcript

Speaker 1 (00:00):
Why do you think there's such not negligence or
there's not just much investmentin making sure that recruiters
are professional, that there'straining, that there's resources
, and that's something we'rereally trying to spearhead, but
I don't get it.
Like you know, you speak of howimpactful it is both being on
the recruitment side now, butalso being on the other side,
yet there's next to zeroinvestment from many businesses

(00:20):
on how to be better, how tounderstand that impact.

Speaker 2 (00:29):
Look, I think again, I'm no expert at this, right, so
I'm just.
I'm talking through myexperience and my just my
observation.
Right, to be fair, people don'tlike recruiters, right, you
talked about cars.
People hate car salespeople,right, like they are probably at
the lowest of the low right.
And even back when I wasselling cars or working in the
car industry, I always wanted tobe the better person, right, I

(00:54):
wanted to sleep at night, right,I wanted to be able to say I
did a good job today.
I looked after that person.
Maybe I could have made moremoney out of them, but you know
what?
He's going to talk to hisfriends next weekend and show
them their brand new car and sayDan, dan's the guy, right, and
that is so much more impactfulthan somebody that just doesn't

(01:19):
look forward, doesn't thinkabout this business, this
particular business let's sayit's a lighting or whatever, it
is a furniture business.
If I do a really good job atone or two or three, they will
be clients for life, right, aslong as you give them a reason
to leave you.
If you look after them and youreally genuinely care about them

(01:41):
, why would they go anywhereelse?
Right, and I see that ineverything and anything that
anybody sells, right.
If you have the approach of I'mgoing to look after you, I need
to make money right, everybusiness needs to make money,
but I'm going to look after you.
And if you're happy with myservice and you can see that I'm

(02:04):
listening to you and I'mactually not trying to tell you
what you should do, but I'mactually thinking okay, this is
what you want.
How do I go to market and makethat happen?