Some conflict competencies are subtle and invisible to others. Two skills start as small differences in your approach to conflict that lead to a big difference in outcomes. One skill applies to your mindset, and what you believe. The other skill applies to your behaviour, and what you do. Together, these two conflict competencies are powerful tools in your conflict competency toolbox.
Show notes:
Episode #5, How to change the other person in a conflict.
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Dr. Deborah Sword is a conflict specialist with decades of experience and training to share.
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