Episode #001 - Quality Experience
Introduction
Why Quality?
- Hardware Driven
- Employees Own Their Own Devices
- Phones Are Powerful
- Social Consumer Experiences Are Quality
- Training Should Match
Peak Information
- Information Surplus
- Information as a Commodity
- Time is Limited with Our Learners
- The Fastest/Highest Quality Experience Wins
- Amazon Example
- Voice Activation Example
- Podcast Example
User Experience
- Less Conformity
- More Gig Economy
- More Contractors
- Less “Company Men/Women”
- More Remote Workers
- Pushing Away from Lecture Model
- Aligning Experiences with Consumer Desires
- Two-Fold Experience
- Fast, Easy-to-access, Mobile Friendly, Feels Great/Beautiful Design
- Understand the Learner
- Two-Fold Experience
Conclusion
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