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December 13, 2019 14 mins

Episode #001 - Quality Experience


Introduction

Why Quality?

  • Hardware Driven
  • Employees Own Their Own Devices
  • Phones Are Powerful
  • Social Consumer Experiences Are Quality
  • Training Should Match

Peak Information

  • Information Surplus
  • Information as a Commodity
  • Time is Limited with Our Learners
  • The Fastest/Highest Quality Experience Wins 
    • Amazon Example
    • Voice Activation Example
    • Podcast Example

User Experience

  • Less Conformity
    • More Gig Economy
    • More Contractors
    • Less “Company Men/Women”
    • More Remote Workers
    • Pushing Away from Lecture Model
  • Aligning Experiences with Consumer Desires
    • Two-Fold Experience
      • Fast, Easy-to-access, Mobile Friendly, Feels Great/Beautiful Design
      • Understand the Learner

Conclusion

Mark as Played

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