Join us for an insightful podcast episode featuring Guy Rahamim, the remarkable runner-up in the Rising Star CSM category at the prestigious 2022 CS Excellence Awards in London.
In this interview, Guy shares his inspiring journey as a Customer Success Manager, highlighting how he achieved outstanding results despite having no prior experience in the field.
During our conversation with Guy, he delves into several key topics:
- The significance of building meaningful personal connections and demonstrating empathy to excel as a CSM.
- The data’s crucial role in substantiating claims and presenting data as factual in the customer success domain.
- How optimizing customer onboarding, collaborating with the product team, and celebrating customer achievements contributed to being shortlisted as a finalist for the Rising Star CSM award in 2022.
- In a remarkably short time, he has achieved outstanding success in various areas, including driving customer expansion, aligning perspectives on data, and spearheading initiatives for the CS community, earning him the prestigious runner-up award for Rising Star.
Tune in to this episode to gain valuable insights and be inspired by Guy's exceptional journey in the realm of Customer Success Management.
Watch the full video on YouTube: https://youtu.be/YuvqG-ZiLWY
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Additional Resources
📑 Blog: Customer Success Career Development
https://bit.ly/3aEeLaf
📑 Blog: What is a Customer Success Manager?
https://bit.ly/3OnMgLT
📑 Blog: The Magic of Cross-Functional Communication in Customer Success
https://bit.ly/3aCZ82T
📑 Blog: Importance of Customer Communication for Customer Success
https://bit.ly/3AQHJhH
🎥 Video:What is a Customer Success Manager?
https://bit.ly/3AOhEQt
🎥 Video: Customer Success Manager (CSM) CAREER PATH
https://bit.ly/3uODQGh
🎥
👉🏻 Whenever you’re ready...If you're an 𝘦𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦𝘥 𝘦𝘹𝘦𝘤𝘶𝘵𝘪𝘷𝘦 𝘣𝘶𝘪𝘭𝘥𝘪𝘯𝘨 𝘢 𝘊𝘚𝘔 𝘱𝘳𝘢𝘤𝘵𝘪𝘤𝘦 𝘧𝘰𝘳 𝘵𝘩𝘦 𝘧𝘪𝘳𝘴𝘵 𝘵𝘪𝘮𝘦, there are 3 powerful ways I can help you fast-track success while avoiding common pitfalls:
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Track key KPIs to boost CSM performance. Grab my cheatsheet to focus on metrics that matter—scale smarter & grow revenue. Click here to download.
2️⃣ 𝙅𝙤𝙞𝙣 11,000+ 𝘽2𝘽 𝙀𝙭𝙚𝙘𝙪𝙩𝙞𝙫𝙚𝙨 𝙖𝙣𝙙 𝙇𝙚𝙖𝙙𝙚𝙧𝙨
I share strategic insights & practical tools to help you hit your quarterly goals faster while scaling your CS operations efficiently. Don’t navigate this alone - tap into a thriving community of leaders who are optimizing their CS strategies & driving serious impact. Click here to join.
3️⃣ 𝘽𝙪𝙞𝙡𝙙𝙞𝙣𝙜 𝙤𝙧 𝙇𝙚𝙖𝙙𝙞𝙣𝙜 𝙖 𝘾𝙎𝙈 𝙏𝙚𝙖𝙢 𝙛𝙤𝙧 𝙩𝙝𝙚 𝙁𝙞𝙧𝙨𝙩 𝙏𝙞𝙢𝙚?
Building a CS practice for the first time doesn’t have to feel like an uphill battle. With the right frameworks, you can achieve results faster than you think. I help experienced executives build a proactive, high-performing CS team—without the guesswork & costly missteps of figuring it out alone. Learn more.
📌 Visit our Website - CSM Practice
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