Customer Obsessed

Inside the Episode

Innovative Beginnings: Dive into the origins of Coastal Cloud and the vision that propelled Sara Hale to redefine service delivery in the public sector.

Purpose-Driven Technology: Explore how Coastal Cloud's work with government agencies is creating a seismic shift in how public services are administered and delivered.

A Blueprint for Change: Learn about the unique challenges and triumphs of implementing cloud techn...

Inside the Episode:

[00:00:00]: Introduction to Customer Obsessed

[00:00:27]: Eric's new role at Coastal Cloud

[00:04:08]: Introduction to Grant Riewe, CTO of Vibrant Emotional Health

[00:06:22]: Evolution and purpose of the 988 crisis lifeline

[00:10:08]: The role of technology in offering critical support

[00:12:46]: The mission-critical nature of the contact center

[00:17:31]: Partnership with Salesforce for crisis centers

[00:20:01]: M...

We might not have a crystal ball to predict the future of Salesforce, but we do have the next best thing: Mike Witherspoon. Mike and his company CodeScience are closer to Salesforce’s developments than most (because they help build solutions for them), so he has a unique perspective on what’s next in the ecosystem. Tune in as Erin, Eric, and Mike talk about creative solutioning in Salesforce’s early days and how things shifted as t...

About the Episode

Learn how to navigate workplace dynamics in our conversation with Neelu Kaur, an executive coach and author of Be Your Own Cheerleader. We delve into the art of self-promotion, managing anxiety, and the intersection of physical and mental well-being at work. We also explore the impact of AI like ChatGPT on creative tasks and discuss how to disrupt cultural biases for a more inclusive work environment. Equip yoursel...

About the Episode

Dive headfirst into a high-energy discussion with Paulo Kaiser, Plative's CEO, as we dissect the landscape of tech, AI, and innovation. Is the industry stalled or on the brink of the next game-changer? From Gen Z's digital habits and the imminent experimental phase of AI, to its profound impact on privacy, user experience, and industry disruption, this episode leaves no stone unturned. Ready to explore the AI-drive...

About Andy

Andy is a technology consultant, builder, and investor with 17 years of experience in the software industry. He has spent the last two years in the NFT ecosystem and 17 years in the Salesforce ecosystem consulting and providing solutions for a wide variety of customers ranging from start-ups to Fortune 100 companies. He is passionate about promoting amazing experiences and helping to create a more equitable world.

Andy's C...

What can the past tell us about the future? Randy Rodriguez, one of Salesforce's first enterprise customers, dives into the ecosystem's storied past as a way to look forward. Hear how his experiences inform the present and shape the future of the technology industry. Plus, Eric, Erin, and Randy explore mental health and books that matter.

About Randy Rodriguez

Randy represents Volante Tech, the leading global payments provider to the...

Tom Quinn is a gig CIO, leading companies into the tech future one role at a time. Hear about his experiences at media giant News Corp, how he got into the world of higher education - and what needs to change in that industry - and why storytelling and tech innovation are actually perfect partners.

About Tom

Tom is a highly accomplished executive with extensive experience driving successful business outcomes across multiple industry ...

Sylvia Acevedo is a rocket scientist, technologist, innovator, author, the former CEO of Girl Scouts, and continues to make an impact as a board director at Qualcomm. She has always found a way to chart her own path, never taking no for an answer. 

What were her career-defining moments? What’s next for CEOs with a global mindset? How do aspiring changemakers harness the power of self-determination to make their own future? We talk a...

Ready to hear from Salesforce’s first developer? Tune in to our interview with Lou Fox, a technologist and innovator who has seen the evolution of Salesforce from its earliest days into a global powerhouse.

During our conversation, Lou shares his origin story and unconventional path into the world of Salesforce and cloud technology. He reveals a game-changing moment in Salesforce development as well as how his approach (and prioriti...

Beena Ammanath leads the global Deloitte AI Institute and is a self-proclaimed AI optimist. As automation and the metaverse are becoming prominent parts of our reality, Beena joins hosts Eric Berridge and Erin Acevedo to discuss her industry insight on the current and future roles of AI and other advancing technologies. Listen in to this episode that explores both the benefits and dangers of programs like facial recognition and hea...

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In this episode, we’re talking to Gianna Scorsone, the GM of North America at Aircall. During our interview, Gianna shares how she built trust and accountability with her new team remotely during the pandemic, why shifting from strict, traditional sales metrics to a supportive, collaborative approach is necessary for any company that wants to be customer-obsessed, and how she’s helping shake up diversity and inclusion at a company ...

In this episode, we’re talking to Evan Meyers, an educator and the founder of the charter school, School in the Square. Evan shares his journey from a career in finance to a calling in education. His unique approaches to learning, collaboration, and student empowerment are as applicable in the business world as in schools. From building community and navigating power dynamics to fostering engagement and curiosity, Evan’s practices ...

Early last year, the pandemic threw our world into crisis, and we still haven't reached the other side. The upheaval of “normal” working conditions has led to rapid, high-pressure innovation and transformation across all industries, all while dealing with new risks to peoples’ health and safety. We spoke to Erin Horvath, Chief Transformation Officer at AmerisourceBergen, and got a firsthand look into the challenges she and her team...

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In this episode, we’re talking to Amy Radin, an award-winning author, innovator, and corporate strategist. She was the Chief Innovation Officer for Citibank and E-Trade and was responsible for their early digital transformation. In our interview, we talk about how to innovate successfully, whether you’re at a startup or Fortune 500 company. Amy shares the connection between successful innovation and understanding your customers’ em...

In this episode, we’re talking to Mark Makepeace, founder of the stock market index company FTSE Russell and current CEO of Wilshire. In our conversation, Mark shares the history of FTSE and how it changed how we invest in the stock market, the give-and-take relationship between private and public companies, and how and why companies around the world are beginning to invest more deeply in sustainability and stakeholder capitalism.

H...

Sustainability must become more than a buzzword. Jolene Chan, Chief Impact Officer at Traction on Demand, shares how she is using her new role to promote and scale sustainability efforts inside and outside the company. She also shares how she and her team are creating new opportunities to participate in the growing knowledge economy to increase diversity and create more inclusive communities. If you want to help your company make a...