In this episode of Deconstructing Comp, we’re joined by Greg Hamlin, Senior VP and Chief Claims Officer at Berkley Industrial Comp (a Berkley Company), for a grounded conversation about the role empathy plays in workers’ compensation and why it is so essential in our industry, particularly when communicating with injured workers.
Greg shares observations from his experience about how empathy influences communication, decision-making, and trust across claims, leadership, and organizational teams. We explore how understanding a person's perspective, whether it’s an injured employee, a claims professional, or a business colleague, can shape how issues are identified, discussed, and resolved.
We also chat about how Greg has been able to encourage and develop empathy at the claims desk within his organization. No big surprise, it starts at the top, and Greg talks about what it means to empower his claims professionals.
Throughout the episode, we reflect on how empathetic approaches can reduce friction, support clearer communication, and create conditions for better outcomes, without tying empathy to any single role, title, or function. Listeners are invited to consider how empathy already shows up in their work, and where small shifts in perspective or structure might make a difference.
Greg is also a fellow podcast host. You can catch his podcast "Adjusted" on your favorite podcast platform.
📘 Term Introduced
Monoline Insurance – Insurance carriers that specialize in a single line of coverage, such as workers’ compensation, allowing for deeper expertise and focused claims handling.
¡Muchas Gracias! Thank you for listening. We would appreciate you sharing our podcast with your friends on social media. Find Yvonne and Rafael on Linked In or follow us on Twitter @deconstructcomp
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