#0183 – Service Focused Leadership with Neal Woodson

Today, I’m joined by Neal Woodson. Neal is a returning guest and you might remember him from way back in Episode 28. Neal has more than 30 years of leadership experience across a wide range of environments, including restaurants, retail, education, and the hospitality industry. Throughout his career, he has repeatedly experienced the impact of good and bad management on employees and customers. He has made it his personal mission to help make the employee and customer experience more humane by focusing on more human-centered, service-focused leadership. He is the author of The Uncomplicated Coach which helps leaders learn how to create a more human-centered, service-focused culture. I’m honored to have him back on the show to talk about the leader’s role in customer service. Show resources: The Uncomplicated Coach book Neal Woodson website Sponsors: Jeremy Clevenger Fitness The Sasquatch Flag Company The Fraternity of Excellence ____ Order my latest bestselling book, You Have the Watch: A Guided Journal to Become a Leader Worth Following Order my bestselling leadership book, All in the Same Boat - Lead Your Organization Like a Nuclear Submariner Order my bestselling leadership book, I Have the Watch: Becoming a Leader Worth Following Become a leader worth following today with these powerful resources: Subscribe to my leadership newsletter Follow Jon S Rennie on Twitter Follow Jon S Rennie on Instagram Follow Jon S Rennie on YouTube The Experience of Leadership book   Learn more about your ad choices. Visit megaphone.fm/adchoices