In this episode, DNSFilter's Partner Evangelist, Mikey Pruitt dives into an engaging conversation with Dean Trempelas, MSP expert and leader at Helpt. Together, they explore the MSP landscape, the changing role of customer experience in retention, and how MSPs can avoid becoming just another face in a commoditized industry. Dean shares insights on his unconventional entry into the MSP field, Helpt's unique service approach, and why understanding the end user's experience matters more than traditional service metrics. He draws surprising parallels between MSPs and the food service industry, underscoring the importance of consistency and tailored client support.
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