In this conversation, Mikey Pruitt and James Shuler from Centre Technologies discuss the evolution and current state of Managed Service Providers (MSPs), focusing on redefining success metrics, the importance of cybersecurity, and the integration of AI in IT operations.
They explore how Centre Technologies positions itself uniquely in the MSP landscape, emphasizing a strategic approach to project work and managed services. The discussion also highlights the challenges and opportunities in the cybersecurity realm, particularly in light of recent breaches and the growing demand for robust security measures.
Chapters
00:00 Introduction to Centre Technologies and MSPs
02:16 Redefining MSP Success Metrics
05:23 Understanding IT and Its Evolution
08:23 Positioning Centre Technologies in the MSP Landscape
11:11 The Importance of Cohesion in IT
14:16 Cybersecurity: The New Priority for MSPs
17:30 The Evolution of Cybersecurity and Its Impact
20:14 Current Trends in Cybersecurity Services
22:01 The Urgency of Cybersecurity
23:26 Adapting to Remote Work and Cybersecurity Standards
24:51 The Importance of a Tailored Technology Stack
27:40 AI in Business: Current Trends and Future Directions
30:22 The Role of AI in IT Operations
32:56 Navigating IT Solutions for Different Business Sizes
35:32 Strategic Growth and Project Work in MSPs
39:41 Building Relationships Through Project Work
41:40 AI Tools: Opportunities and Challenges
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