I just got back from Turks and Caicos, beautiful place and beautiful weather. My experience was good, but I had two interesting things kinda happen on the way out of the island. It got me thinking on how we do so much to impress customers on the way in, but what about on the way out? Or after 4 months of treatment? I also talked about how great customer service was able to salvage a bad experience and how it may do the same for you!