EP.01 - Maintaining Company Culture & Core Values

In this episode, I interview Christina & Scott Beckett of USA Roller Chain & Sprockets on the role core values play in maintaining their company culture as they scale their family-owned organization. Lots of great advice shared from two well-respected entrepreneurs as we cover topics such as:

• Knowing the who, what, where, when, and why.
• Setting clear expectations to avoid mutual mystification.
• Realizing that not every prospect will be a good fit.
• Sticking to your core values and never negotiating with non-negotiables.
• Always telling the customer the truth.
• Building skills through cross-training.
• Constantly rehearsing, reviewing, and revising your processes.
• Leaving your work at work.
• Being moldable and willing to embrace change.
• Identifying and learning from the golden nuggets in every situation.
• Being excited for people and showing appreciation.
• Having an attitude of gratitude.