What You’ll Learn
Data-Driven Decisions: How to transform raw data into actionable insights for customer success.
Sustainability in Action: Prologis’ science-based goals and their roadmap to net-zero emissions.
Talent Management: Strategies for attracting, retaining, and empowering top-tier logistics professionals.
Future-Proofing with Innovation: Preparing for drone technology, automation, and evolving customer needs.
Customer-Centric Leadership: Building trust and collaboration through meaningful partnerships.
Highlights
[00:00:23] – Scott Marshall reflects on a career rooted in customer-centricity and operational excellence.
[00:05:45] – Prologis’ approach to deploying $100M weekly and staying agile amidst global scale.
[00:11:45] – The transformative power of data aggregation and AI in understanding customer needs.
[00:16:30] – The 4% real estate decision that influences 50% of customer operational costs.
[00:22:15] – Preparing for drone deliveries: what logistics leaders should anticipate.
Quotes
[00:00:00] “The more data I can get from these interactions and then use AI… I can paint a picture of what’s next.” – Scott Marshall
[00:05:45] “We deploy $100M of capital every Monday. Staying agile and customer-focused is key.” – Harshida Acharya
[00:08:30] “If you take care of your team, they’re going to take care of your customers.” – Scott Marshall
[00:17:15] “We aim to add columns to the spreadsheet that our competitors simply can’t match.” – Scott Marshall
About the Guest
Scott Marshall serves as the Chief Customer Officer at Prologis, the world’s largest developer of logistics real estate. With a career spanning private development, institutional leadership, and service-side experience, Scott brings unparalleled expertise in integrating customer intelligence with innovative logistics solutions.
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