In this episode, we dive into how to turn order tracking from a common customer service headache into a powerful engine for repeat sales and revenue growth.
Andrey, founder of parcelous.com, shares the major mistakes online sellers make after an order is placed and how a branded tracking page can solve customer frustration while simultaneously generating up to 10% more revenue.
He reveals strategies for seamless integration, overcoming international shipping complexities, and using smart email notifications to drive upselling.
Topics discussed in this episode:
- Why neglecting post-purchase attention loses golden revenue opportunities.
- What messy international tracking does to ruin the customer experience.
- How a tracking page's upselling block generates additional revenue.
- What smart email notifications do to boost revenue via Klaviyo integration.
- How Parcelous finds every possible carrier for multi-country shipments.
- Why optimization can lead to up to 8-10% in additional revenue.
- How dropshippers can hide Chinese origin and carrier statuses.
- What custom statuses do to keep customers calm during shipping delays.
Links & Resources
Website: https://www.parcelous.com/
Shopify App Store: https://apps.shopify.com/parcelous
Get access to more free resources by visiting the show notes at https://tinyurl.com/544yfzy4
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