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November 5, 2024 17 mins

Unlock the secrets to revolutionizing your industrial manufacturing procurement process with insights from our latest episode. Discover how flexible payment options, such as credit card and account-based payments, can enhance your purchasing efficiency and offer a secure checkout experience.

You'll gain valuable knowledge on how transparent tax calculations, finalized upon shipment, can help manage your budget and eliminate invoicing surprises. Learn the importance of timely deliveries in managing inventory and projects, ensuring your business stays on track with a seamless procurement system tailored to your needs.

We equip you with the tools needed to streamline your purchasing for electrical items, maximizing both efficiency and confidence. By setting up an online account, you open the door to exclusive pricing and resources, all without the clutter of unnecessary sales communications.

We invite you to visit our branches, where our team of experts is ready to assist you. Join us as we redefine the role of an electrical distributor, providing expertise in complex systems and helping you make informed decisions.

Remember to keep asking why...

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Host: Chris Grainger

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Transcript

Episode Transcript

Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:00):
Welcome to Eco Ask why, a podcast that dives into
industrial manufacturing topicsand spotlights the heroes that
keep America running.
I'm your host, chris Granger,and on this podcast, we do not
cover the latest features andbenefits on products that come
to market.
Instead, we focus on advice andinsight from the top minds of
industry, because people andideas will be how America

(00:24):
remains number one inmanufacturing in the world.
Welcome to ECO Asks why.
I'm your host, chris Granger.
I'm looking forward to hangingout with you.
We're going to keep talkingabout and exploring the whole
idea of online procurement withyou here on ECO Asks why.
You've probably noticed a themeover the last few episodes that

(00:44):
came out because we put a lotof investment and in time in
developing some systems that,quite frankly, we think can help
you take your business to thenext level.
So we're going to really betalking about today expanding on
that even further and talkabout unlocking flexibility with
payment and shipping methods,because we know, as you work in

(01:07):
industrial manufacturing, havingthat payment the shipping
methods is so crucial so thatyou can get the material that
you want in an efficient manner.
Ok, so we're really striving towork through and simplify the
online procurement experiencethat you have to make it more
efficient and, primarily,transparent as well.

(01:29):
So, in our continued effort toprovide you with a seamless
procurement process, I'm goingto highlight today a few key
features that make these onlinetransactions a lot easier for
you to manage.
Ok, so we're going to dive in acouple areas Payment methods
we're going to look at.
We're going to talk about taxcalculations, because we need to

(01:50):
know that Delivery times,shipping costs and then, as well
as branch pickups, because westill know that is such a big
deal, but coordinating that insuch a way that you can pick
those items up when you want,that's the trick, okay, so all
these items and these featuresare going to help you stay
informed.
They're going to allow you tomaintain financial flexibility,

(02:13):
and it's going to ensure thatyou know exactly what to expect
when it comes to processing,completing and ultimately,
picking up your orders.
All right, so let's dive rightinto it.
Loving this new format Hopefullyyou are, too Love to hear from
you if this is something thatyou're enjoying so far as just
learning how to use our systemsbetter.
So now, from a flexible paymentstandpoint, we know this is

(02:37):
really important to suit yourneeds and one of the great
advantages of working withonline procurement, particularly
with ECO, is you have options.
We wish you have lots ofoptions and when it's time to
check out, you can choosebetween a couple of different
payment methods.
Primarily, you can have acredit card, because we know
lots of people out there inbusiness still these days have

(03:01):
personal or business creditcards that you can use for
expenses, or you can have anoption for an account-based
payment, and that's where thingsare set up a little bit
differently.
So I want to talk to you verybriefly about how this is
flexible.
This flexibility, rather,allows you to align your
purchasing process with yourbusiness needs.

(03:22):
That's really what it's allabout.
If we can align the best wayfor you to do business with ECO,
we want to do that in anefficient way possible, and we
recognize also for many of youthis utilizing your credit card
for payments.
So if you're new to ECO, or ifyou just if you have again, this
is part of your process and youwant to use that credit card at
checkout.
This is fun.
You just create a credit cardaccount, or you have other

(03:45):
options as well within anaccount.
If you already have it set up,you can still pay with a credit
card, but just use that.
This ensures that your paymentprocess is secure and efficient
from the moment that you beginordering.
Now, if you prefer to pay usingyour company's credit account,
this is how you do it you logright in to the system.
This aligns everything fromyour accounting side of your

(04:08):
company to ours, so it's allright there.
It's all set up, and this isespecially useful for companies.
You have an establishedprocurement process, because
this allows you to consolidateall these purchases under a
single account.
Under a single account, ithelps you with tracking and

(04:28):
reporting, and we know howcrucial that is as you're
managing your finances in anybusiness.
If you had one system you canlog into to track and manage all
that, this is what we're goingto offer you, so this gives you
a high level flexibility toagain to ensure that you remain
in control on how you handleyour procurement finances.
All right.
So this is such a big deal thatthose payment options are huge.

(04:49):
Now we also want to help youunderstand your tax calculations
, particularly at checkout, andthey can complicate the
procurement process, quitefrankly.
But, ego, we're trying to helpthings be extremely clear for
you and straightforward, movingforward.
So when you check out online,the total price that you see
doesn't include sales, use,customs or value added or any of

(05:12):
those similar types of taxes.
Those are calculated and addedto your account after everything
is placed and shipped.
So this is important because weknow that those tax
calculations upon shipmentreally is when you need to have
it the most and it's going tohelp you budget and everything
come in more accurately and youcan rest assured that the
system's going to handle allthose additions and compliance

(05:34):
with applicable laws that are inplace.
Okay, so this allows you.
What we're trying to do herewith this very simple part of
the process is allow you tofocus on other elements of your
procurement.
So, if you deal with frequentordering, this streamlined
approach right here helps youavoid confusion and really helps
you have a more accuratereflection of cost when the
final charters are made.

(05:55):
So again, it's all abouttransparency and trying to
reduce any surprises ininvoicing to help you manage
your expenses more efficiently.
All right, Now how aboutdelivery times?
We all know the excitement thatyou get when you're waiting on
your material right?
So delivery times can be acrucial factor in managing your
inventory and keeping yourprojects on track, and at Eco we

(06:19):
get this.
We know how big a deal this isand we provide flexible delivery
options because we know justbecause you order something
today doesn't mean that you needit today.
Sometimes you want to hold offon that and we want to help you
custom tailor it for your needs,so your delivery time can be
based on your selection.
So, when you start placing anorder, your chosen delivery

(06:40):
method and account terms willdetermine how quickly you need
the stuff to get to you.
Okay, Now, if you have specificdeadlines or requirements or you
want to know an estimateddelivery for an open or future
order, you need to reach out.
You can check some of thisstuff online, but if you really
this is something you know,where you have crews lined up

(07:02):
and you need to know thisinformation is going to be here
on time, make sure it's alwaysgood just to reach out to your
account representative.
Okay, they're going to provideyou with some extremely accurate
information so far asavailability, what you can
expect, coordination do you needthis here versus this in
building B or building C,whatever it may be?
We can help you with that andstaying on track.

(07:23):
So, if you're orderingmaterials online for a major
product or just restocking someessential supplies.
We know that these deliverytimes, if you know them in
advance, will help you plan withconfidence, and what we're
trying to do is coordinate thatcoordination with your account
representative.
If you do that, you can ensurethat your team is never left

(07:44):
waiting, because we never wantyou to be in that moment where
you don't have what you need tomove your business forward.
This is what we're all about sofar is helping you calculate
those delivery times.
All right, now shipping costs.
This is a big deal too.
So at checkout, it's important,really important to note the
total price display does notinclude any shipping costs,
right here.
Ok, because shipping costs arebased on the delivery method

(08:07):
that you select.
Next, it could vary dependingon your account terms.
So you may opt for standardshipping or expedited options or
whatever it may.
Those fees will be adjustedbased off of those selections.
Okay, and for a smooth,transparent experience, you're
going to get a detailedbreakdown of the shipping

(08:28):
charges and your final invoice.
So never worry about you knowif I chose UPS ground but you
charged us UPS.
No, no, no, we're going to showyou right here what those fees
are.
No surprises, that's the nameof the game when it comes to
shipping costs for us, nosurprises with our customers,
and we will give you thatflexibility in your shipping
options to let you decide,because you may not want that

(08:50):
overnight, you may be okaywaiting three or four days or a
week or whatever it may be forto get that delivery.
We're going to meet you exactlywhere you need it.
That's the most efficient waypossible, and knowing those
shipping costs and beingextremely over-the-top
transparent with that is veryimportant to us.

(09:10):
Now we also have the option foryou to do branch pickup, because
we also know sometimes it'sjust fun to go to the branch,
right, just go to one of ourcounter areas and pick it up.
And what you can do when you'reonline ordering.
If you prefer to pick thatorder up at the branch, you can
just say click on the optionpick up at the branch.
You can just say, click on theoption pick up at my branch, and
this makes it seamless andyou've placed that online order,

(09:33):
you select that and guess what?
It's going to be fulfilledexactly that way during your
checkout.
So your system willautomatically well, our system,
rather, is going toautomatically display the
address, the phone number of thebranch that you chose to pick
up for.
Okay, so you do want to take alittle bit of time here just to
make sure you selected thecorrect branch.
It should be tied to you, butsometimes there's different

(09:54):
options, so select that, andthis ensures that you can
collect your order on schedule.
And what's cool about this?
When you, when you pick up at abranch, you reduce the shipping
completely.
That's it.
You just you go pick it up andwe take care of it for you.
All right?
So now these features are reallyintegrated into our system for
a big reason, because we knowthat having flexible payment

(10:17):
methods, clear tax calculations,being just above the
over-the-top, transparent whenit comes to delivery times, as
well as helping you understandwhat those shipping costs are
and then being able to say ifyou want to come to our branch
and pick it up yourself, that'sso big In ECO.

(10:37):
We're trying to make this wholeprocess easier to manage, from
start to finish.
It's to help.
The end of the day, what thisall really boils down to is
we're trying to help youstreamline the ordering process,
to help you avoid any delays orsetbacks or hurdles or moments
where you wake up in the middleof the night.
We're trying to help you avoidall that and ultimately keep

(11:01):
your financials under controlunder control.
So we've talked a lot of thingsin the past in the last few
episodes of Eco Asks why, aroundproduct lists and customer part
numbers and all these differenttypes of things, and the whole
reason we designed it this wayand we're constantly improving
and adding on upon the system isfor convenience for you.
We want your user experience tojust blow you away, or

(11:24):
experience to just blow you awayno-transcript and master and
really get a good hold of youronline procurement process,
because, at the end of the day,we want you focusing on what
matters the most to you runningyour business and if we can do

(11:46):
that by saving up littleefficiencies here and there for
you to help you think OK, whatcan I do to help my business be
more effective?
That is a win for us, becausewhen you win in business, we win
in business.
So at ECO, our commitment tothis is unwavering.
That is a win for us, becausewhen you win in business, we win
in business.
So at EECO, our commitment tothis is unwavering.
I mean, we have teams dedicatedto this online procurement
process and making sure thatthis online procurement

(12:08):
experience is just going to besomething that you truly enjoy
and find a ton of value from,and it's the heart of everything
that we do.
We're working on these paymentoptions, we're trying to help
you with these different typesof calculations, delivery times
and helping you have the toolsthat you need to streamline your
operations and increase thatefficiency.
So, if you couple this withthings that we've already talked

(12:31):
about in the past, with productlists and part numbers and all
this type of stuff and ordersand lots and all that deal with
product lists and part numbersand all this type of stuff and
orders and lots and all thatdeal, you're equipping yourself
to manage a purchasing processwith a whole lot of ease and
confidence.
And we know just to somethingthat I think about when I go
back to my early days in sales,when I would meet with a lot of
customers.
There's always, aroundelectrical items, a little sense

(12:55):
of unease where you're just notsure, and we want to help bring
you.
Just take that down that stress, that anxiety, just lower it
right down and give youconfidence in your ordering to
know that when the materialshows up, it's going to be
exactly what you need to do thejob, to do it safely and to do
it well.
So, again, trying to help youdrive your business forward and,

(13:19):
at the end of the day, eco isgoing to take care of the rest.
We're just going to take careof that for you.
We're really going to try to bethere for you as your partner,
and we're hoping.
If you've listened to any ofthese episodes and you don't
have an online account with us,I'd encourage you to hop over,
check out our updated accountmanagement page.
We'll have a link in the shownotes here.
If you're watching this videoon YouTube as well, we'll have a

(13:40):
link there for you as well, andjust go get that process
started.
Again, there's multipledifferent ways you can get your
account set up, but you can'ttake advantage of any of the
awesome things that we'reoffering and that we've
developed and we're building itto our system, unless you have
access to an account.
Again, if you just go online,you're going to be looking at
list pricing and if you want tohave a better understanding of

(14:05):
what your true costs are, getthe account set up.
You're not going to be hounded,I promise you.
You're not going to be houndedby salespeople or phone calls or
a bunch of emails.
It's not how we roll.
We're going to give you theinformation that you need and
we're going to get out of theway.
We're going to just try toserve you to the best of our
abilities.
But again, you got to get thataccount set up.

(14:25):
There's multiple different waysto do that, but if you have a
credit account already, with ECOperiod, that makes it so much
easier.
It's just a couple of clicks ofthe button and then you're
ready to go, all right.
So thank you, guys.
So much.
I mean, for those who are stillhanging out with us on ECO Asks
why this just means the world tous.
Again, we put these also onYouTube and then we're also

(14:48):
putting every month a lot ofcontent out on our LinkedIn
channel.
So if you want to go, followECO on LinkedIn, we have lots of
followers over there.
Eco on LinkedIn we have lots offollowers over there.
We try to put some goodinformation out on a consistent
basis to ensure that you'restaying up to date on what the
latest and greatest is out there, at least from our purview, the
things that we're working on.
So again, come to one of ourbranches, come see us, come say

(15:09):
hi, have a cup of coffee and adonut or something like that.
Come by and just check it out.
If you ever want to do a tourof eco and just see what a
distributor looks like, love foryou to come by.
We'd love to show you what thatlooks like, just to give you an
idea of the types of items andmaterials that we have in our
inventory in our differentbranches and locations.
So come by, we'd love to dothat with you as well.
If you need a partner to comealongside you with an upcoming

(15:32):
project, we have the experts.
We have tons of experts onstaff, ready, willing and able
to jump in to help you figureout the most complex projects.
So, whether this is a PLCsystem or drive system, or maybe
you're just trying to figureout a bunch of conduit wire runs
on a takeoff for, for for a job, we could help you do that.

(15:59):
We have teams, we have experts,we have the expertise that's in
place that can jump in and helpserve there.
So, at the end of the day, ifyou're out there and you're
hearing about all these usefulresources and you're not
utilizing it, I encourage you totake that first step Go to
ecoonlinecom.
Get set up with your account,get all the process started, get
it rolling so that you can takeadvantage of everything that
we're building here.
It'd be our honor to serve you,to help you in any way possible

(16:21):
.
If you have any questions, youcan always reach out to us.
We're here to serve, we're hereto help, we're here to assist.
We're here to help you make thebest decisions moving forward.
So have a great day Again.
Share this out with others.
If you could Give us a ratingreview, that always help.
And remember to keep asking why.
Thank you for listening to eco.
Ask why this show is supportedad free by electrical equipment

(16:45):
company.
Eco is redefining theexpectations of an electrical
distributor by placing peopleand ideas before products.
Please subscribe and share withyour colleagues and friends.
Also leave comments, feedback,any new topics that you would
like to hear, to learn more orto share your insights.
Visit EECOASYcom.
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