If your attendee check-in feels more like standing in line at the DMV than stepping onto a red carpet, you NEED this episode. Host Megan Martin sits down with Neen James, leadership strategist, keynote speaker, and author of her brand-new book Exceptional Experiences.
Neen is known for teaching the world that attention pays and that pink goes with everything. She spills her luxury mindset secrets for creating champagne moments that make attendees feel seen, heard, and valued.
From turning service fails into brand-building opportunities to rethinking swag bags, registration emails, and lunch breaks, Neen shows event profs how to elevate everyday touchpoints into unforgettable experiences.
🔥 What You’ll Learn in This Episode:
Why “luxury” is not about money but rather mindset
The difference between a concierge vs. a bellhop approach to event planning
How to create personalized speaker gifts that don’t end up in the hotel trash
Easy upgrades to check-in, confirmation emails, and attendee lunches
The Experience Elevation Model—and how to apply it at any budget
About the Guest:
Neen James is a leadership strategist, dynamic keynote speaker, and the author of Folding Time, Attention Pays, and Exceptional Experiences. She consults with Fortune 500 executives, sits on the board of the World Luxury Chamber of Commerce, and is known for helping leaders deliver experiences that drive revenue, results, and lasting connections.
Want to hear more from the guest?
Listen to the Dynamic Dialogue After Show dropping next week.
Have a wild event story you want to share?
Tell it to us at eventaboutitpodcast.com so we can play it on an upcoming episode.
Connect with Megan
Connect with Neen
https://neenjames.com/
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