Breaking Down Roadside Repairs with Alex Bezzubets of myMechanic

When a truck breaks down, time isn’t just money. It’s survival. Fleets lose thousands for every day a vehicle is sidelined, while drivers are left frustrated and in the dark. That’s the reality Alex Bezzubets, Founder and CEO of myMechanic, set out to fix.

In this episode, Alex shares how myMechanic is tackling the technician shortage, cutting wasted calls, and giving fleets, drivers, and service providers the real-time coordination they’ve been missing.

Key takeaways:

• Roadside downtime can cost fleets thousands per day, making response speed critical.
• myMechanic eliminates up to 90% of the phone calls typically required during a breakdown.
• Fleets, drivers, and mechanics see the same updates, photos, and approvals in real time.
• The platform is agnostic, connecting providers and fleets without bias or ownership conflicts.
• Connectivity, not just technician supply, is the real bottleneck in roadside repairs.

LINKS:

• Alex's LinkedIn
• myMechanic's Website

WATCH THE FULL EPISODE HERE

Feedback? Ideas for a future episode? Shoot us a text here to let us know.

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Episode Transcript

Unknown (00:05):
What we're seeing in the industry, you know,
especially with autonomousvehicles, with self driving
vehicles, with electricvehicles, hydrogen, there's
special requirements, like, youcan't work on an electric truck
being a regular mechanic, right?
You have to be certified, or youcould die, literally. And so
right now, it's just a trustgame. You call somebody and you
don't filter them out. You don'treally ask them. You just
assume, hey, can you work onthis? And they say yes, and you

(00:26):
come out. And what we want to dois we want to be able to say,
Hey, listen, Blythe, you hadthis issue with this fault code,
this mechanic that's within thisvicinity of 1020, 30 miles has
worked on this issue, and thiswas his price rating and review
would you like to get connectedto them? And what we want to do
is allow service providers to dowhat they're good at and enhance
that. If you're good at tires,man, we're going to give you as

(00:46):
many tire calls as possible. Ifyou're getting all these five
star reviews on electrical work,we're going to give you as much
electrical work as you can. Andwhat this does is it gives a
great experience on our platformfor both the provider and the
fleet, and reduces downtime,and, you know, gets the provider
more jobs better standings,because he's doing what he's
actually good at, right?

Blythe Milligan (01:09):
Welcome into another episode of everything is
logistics, a podcast for thethinkers in freight. I'm your
host, Blythe Milligan, and weare proudly presented by SPI
logistics, and we've got anotherincredible episode for y'all
today, because we have AlexBezzubets, it's going to take me
a few times in order to get thatpronunciation right, but I, you
know, I have for most of mylife, I had a difficult first

(01:32):
and last name for a long time,so I empathize with the struggle
of trying to get people topronounce the last names
correctly. But all that to sayyou are the founder and CEO of
my myMechanic and you are tryingto create, they're not trying to
but you have a platform thatconnects drivers, fleets and
service providers for roadsiderepairs, towing parts and shop

(01:53):
scheduling with real timevisibility and fewer phone
calls. Because I think for mostfolks that work in this
industry, whenever you hearabout a truck breaking down, you
know, there's somethinghappening in the background in
order to get that truck fixed,but I guess for the overwhelming
majority of you know, the last,I don't know, decade plus,
that's been a real struggle fordrivers, for fleets, for

(02:16):
brokerages, when a truckactually breaks down, and trying
to assemble all of the peopleand the parts and the logistics
involved of getting that truckfixed. So I'm happy to have Alex
finally on the show to be ableto talk about his solution and
what he's bringing to the marketin order to solve all of these
different issues that kind ofhappen in the background but

(02:37):
affect everything from pricingto the wave freight moves and
all that good stuff, or maybebad stuff. So Alex, welcome
finally to the show. Thank you.
Thank you for having me. Yeah,excited to be here. Now. I want
to just preface this with thatAlex is one of the best guys in
the industry, because a coupleyears ago, we were both at a
freightwaves conference, andleaving the conference, I was

(02:57):
going to walk back a few blocksto my hotels. I don't know. It's
probably like 11pm ish at night.
No one's on the streets, butyou, and I believe another co
worker of yours were like,you're not walking by yourself,
absolutely not. And then that'son that walk back was when you
were telling me about your goalsof bringing this vision to life.

(03:19):
So it's cool to finally, like,see all of this come together,
and the fact that, like youhelped me walk back to my hotel,
which was very appreciative. Sothank you for that. And I joked
around at the time that I wasgonna now I have to have you on
the podcast. And so it's cool tobe able to kind of, you know,
bring all of these things kindof full circle. So tell us about

(03:40):
that vision of what made youeven want to start this company?

Unknown (03:45):
Yeah so a couple years ago, two and a half years ago,
was we had a roadside companythat we founded in Dallas,
Texas, and it was doing well.
And then one day, you know,trying to figure out the
company, trying to figure outhow to grow the company, we had
a road call from a very bigfleet, and I got excited,
because this is my opportunityto get in with these guys. And
so they called me and they'relike, Hey, we have a jack stand
that's stuck at one of ourtrailers. Can you guys come out?

(04:07):
I'm like, Absolutely, we'll bethere 35 minutes. And you know,
that was mistake number one. Butthen I go down my list of
vendors and I'm like, hey, whencan you come out? And
everybody's like, four hours,five hours. And the guy on the
bottom that you don't want wasthe one that's like, hey, I can
be there in 30 minutes. And I'mlike, great. I call the company
back, and I'm like, Hey, he'sgoing to be there in 35 minutes.

(04:28):
And I forget about the roadcall. I go to dinner with my
wife. Two and a half hourslater, the guy calls me. He's
like, Hey, are you guys coming?
And I'm like, yeah, one sec, canI hang up? And I call
myMechanic. I called him, like,nine times. He doesn't answer,
and he finally calls me back.
Long story short, he got highand he passed out at the gate of
the of the yard, and he was inhis Camry with the toolbox in

(04:48):
the back. And I'm like, Dude,I'm never going to work with
this fleet again. And he goesand he knocks out the road call,
I call this company for thepayment. And the guy's second
question was, hey, can we.
IG, to our network of vendors,of preferred vendors, and in
that moment, I realized there'ssomething wrong here, because my
tech came out two and a halfhours later than he said he

(05:09):
would, and he was not preparedor qualified, and he came in a
Camry, and it was high and so Idid a lot of market research,
trying to understand theproblem. What the issue is. I
still have videos of me pullingover on the road. My wife told
me to get back in the car, andwe got obsessed with the problem
of understanding that there's aconnectivity issue. And there's
a lot of platforms in theindustry, but those platforms

(05:31):
are great, but they serve abusiness model, right? So like
Bridgestone, Goodyear, Michelin,all these big brands have a
platform that's designed todrive business to them, but as a
service provider, I'm forced todownload 1520 different
platforms as a fleet. I'm forcedto go to 15 to go to 15 to 20
different platforms. And so thevision, the concept that we came
out with, was to create anagnostic marketplace that we

(05:53):
will never run a road call, wewill never own a truck, and we
will never dictate who wouldprefer it over who. All we do is
our pure SAS platform thatconnects down drivers, whether
you're fleet owner, operator,motorhome, anything big and
diesel, with either a callcenter or a service provider. So
whether that be towing roadsideparts, what have you, and we
feel like there could be areduction in phone calls,

(06:14):
improved connectivity from thedriver submitting a breakdown
via ELD or on the phone hislocations, pulled default codes,
everything that's needed forthat road call. And, you know,
average road call can take 5678,phone calls per road call. And
we are predicting, and we'reseeing that we're eliminating
85, 90% of those calls, whichare mostly status updates. You
know, hey, can you pick up thispart? Can you approve this? And

(06:36):
technology can be introduced toremove that and provide
visibility. And so, long storyshort, the driver has a great
experience because the driverstranded on the side of the
road. They don't know what'sgoing on, right? And so they
have a an opportunity to trackthe technician in route,
communicate, chat, uploadphotos. The dispatcher for the
fleet, same thing, he doesn'thave to call anyone. They can

(06:57):
electronically send that ticketto the service provider they're
choosing. Meanwhile tracking thetechnician, the service
provider, them, they too. Theyget, receive leads through the
system. They can dispatch theirmechanics. So it's like a closed
ecosystem for everythingroadside, scheduled or
unplanned, that brings roadsideonline, essentially. But yeah,
so Okay, so there's a bunch ofthreads that I want to pull on

(07:19):
there, because, from the lens ofI've always been told,
especially working in logistics,like, if you can reduce the
amount of phone calls, then youhave a business and so that, you
know, with you saying youreducing 85% of the phone calls,
yeah. So, like I said, theinitial phone call, the driver
calling in and breaking down.
Believe it or not, we've seenfleets that have that wait time
of the driver actually coming incontact with dispatcher because

(07:41):
he's on in on hold 15 to 20 to30 minutes just to let the
dispatch know he broke down. Sothat's added downtime, including
frustration, bad customer driverexperience or whatnot. So that
phone call is eliminated. Thephone call to call your service
provider to see availability,you know, pricing, that's
eliminated because it'sdigitally sending it to your
provider of your choosing, andthen that status updates,

(08:03):
updating your drive or updatingthe service provider. Service
Provider updating you parts,approval, labor approval.
Everything is done through thedigital aspect of a platform,
essentially. So the vision andthe goal will be that we will be
matching you to providers in thearea that match the filter of
your repair, and that's wherethat AI component is going to
kick in, but there will be noneed for any phone calls at that

(08:24):
point. Then Wow. So okay, so wehave that from the lens of
reducing the amount of phonecalls, and then from you
mentioned something earlierabout they have all of the leads
is, are you referring to themechanic shops? Yeah. So we, you
know, a lot of these serviceproviders we're coming to.
They're great technicians.
They're great you know, businessowners, in that sense. But we

(08:46):
are introducing fleets to themwhen they become a verified
myMechanic, vendor, serviceprovider, and they're using our
operations to oursystem to manage their
operations. We actually havefleets that prefer those vendors
over any other vendor, becausethey have that visibility and
connectivity, and they have thatdigital experience with them.
And so we, you know, in additionto helping a service provider

(09:06):
manage their business and nothave to use a tracking website,
a scheduling and website, youknow, all these different
platforms, they run everythingthrough myMechanic. In addition
to that, we then start fuelingthem with verified leads coming
in from these mega fleets thatwe're talking to. So what is it?
I guess the play for, like, megafleets, I imagine it just
centralizes, maybe a lot oftheir just breakdowns. And I

(09:28):
believe you also have amaintenance component as well.
Yeah, so if you're, if you'relike, let's say you're a fleet
of 10,000 trucks, you'reprobably and you manage your own
roadside, you have a team ofdispatchers, 3040, 5060,
dispatchers sitting in anoffice, and all they're doing is
taking the inbound calls andthey're dispatching a technician
and they're following up, andthen, you know, keeping the

(09:49):
driver in the loop and invoicingand billing. So 40 or 50 people
are responsible just for truckbreakdowns, oh, yeah, or they're
just involved in dispatching,and that's part of the.
Have dedicated to responding towow, exactly. So that's the
exciting part to your point,like reducing the phone calls.
And it's not necessarily thatyou can reduce reduce your head

(10:11):
count that's on you, but it'smaking your team more efficient
and more effective, giving themmore information. What we've
seen one dispatcher can managemaybe one or two road calls at a
time, because there's such amanual process of follow ups and
whatnot. But we're now seeingthat same service, the same
dispatcher can manage 1520,breakdowns at the same time,
because our system is managingroadside and they're just
overseeing the operations on thesystem, right, instead of them

(10:34):
managing the road, called eventsthemselves. So it's automation,
you know, connectivity,communication, everything all at
once. So okay, so we have thethe fleets that are able to
manage in also maybe plan outsome of their maintenance it
sounds like. And then you havethe assistance for the drivers
who are already broken down. Andyou know their time is obviously

(10:57):
wasted across the entire supplychain. But that was interesting
moment that you said that theyhave to, you know, wait
sometimes 1520 minutes just toeven report the problem, that
they are broken down. And sowhat, I guess, what does that
process look like for thedriver? So I'm a driver, I'm
broken down on the side of theroad. I try to get in touch with
my dispatcher or my broker, andI'm on the phone talking to

(11:19):
them, and I tell them what theissue is. What happens after
that?
The dispatcher will take theinformation via the phone. They
will pull your location ofsamsara, whatever ELD they have.
They start calling vendors inthat area that they've worked
with in the past, or they usesome good websites, like
directories like ntts or truckdown or Google. And then they

(11:41):
call those vendors. They givethem the information. They
either text the vendor, theyemail the vendor, they They do,
however, rightthe location of the driver. So
they're again, they're usingmany platforms to be able to
manage that one call. And thenwhen the dispatcher says, most
likely it's going to be fourhours on the service side, they
wait four hours. And in themeantime, there might be a
couple of status update phonecalls, and you're just sitting

(12:01):
by and waiting for something tohappen, and especially if it's
overseas, then it's just evenmore frustrating, because you
can imagine, as a driver, you'refrustrated, you're upset, you're
sitting on the side of the road,and you know, it's hot, it's
cold, whatever it is, and youwant that assurance that
someone's doing something to getyou off That road as quickly as
possible. And so our customers,they have, their drivers, have a

(12:23):
UI where they get to trackeverything that the dispatcher
sees, they see. So there's noneed for the driver to call in
and ask, is anybody coming? Isanybody doing anything? They
could upload the pictures of thebreakdown so that the mechanic,
before even heading that way, hecan pick up the parts. He can
see what the you know, theissues are, sometimes it's a
tire, but it could be a trailerthat's flipped over, right? But

(12:44):
he forgot to tell you, actuallyhappened where they came out for
a tire repair, and it turned outthat the truck was actually
flipped and they had to get thetowing companies out. But the
guy just forgot to mention that,so again, but that causes
downtime, right? And increase indowntime, and companies like
these big expedited fleets thatmake their money off of

(13:05):
guaranteeing on time delivery,you know, downtime for them is
absolutely the worst enemy,right? And so they will
sometimes, believe it or not,dispatch three four vendors at
the same time just to make suresomebody comes out, and they'll
pay those other three vendors toleave, but they came, and so
we're telling them, we canguarantee you a mechanic that's
en route, and we're going togive you real time proof that

(13:27):
the technicians on site, so youdon't have to call the other
vendors and have these guys comeout for no reason. So excited to
see how this is going to I'm notgoing to say revolutionize, but
enhance the industry. I thinkit's overdue, if not us, but
somebody has had to have come upwith this in an agnostic manner.
Well, I mean, sending three orfour vendors out to solve one

(13:47):
problem sounds incrediblyexpensive. Not to mention you
have no idea how long that truckis not running, because if it's
not running, it's not makingmoney, and if it's sitting, it's
costing and so I That soundslike incredibly wasteful, but it
may be indicative of thehistoric problem that has
existed with trying to connectmechanics over to the vehicles

(14:09):
that are in need. Why do youthink this has been a problem
that's kind of been I mean,obviously it's a great business
opportunity, but why do youthink this is a problem that
people have just kind of dealtwith? I mean, there's, I think
there's a lot of reasons, right?
And you can't really necessarilyblame an individual issue, the
service providers are veryfragmented. They're broken up

(14:31):
into the regions. They work ontheir own, and there's 30
different ways to connect to aprovider, and they're used to
that, right? And so when you'rewhen we're coming to them and
saying, Hey, this is the lastplatform you will need, because
we will tap into everyone foryou, and we will fund no not
just leads through it, but weare an operating system for your
business as well. And that'swhere they get hung up, and

(14:54):
that's what gets them excited,because we'll come into service
providers to onboard them, andthey'll have Verizon connect,
they'll have.
Excel spreadsheet. They'll have,you know, Apple air tags, and
they're like, all over theplace. And then you're
wondering, why are these guysoffline? Well, everybody's
throwing their platform on theseguys. And these guys are
mechanics. You know, not only dothey have to learn how to use
the system, but they have toonboard their technicians. The

(15:15):
technicians, last thing theywant to do is write notes, or
they just want to fix the truckand they want to go to the next
job, right? And so I think therewas a lot of pressure, a lot of
attention focused on the fleets,ELDs, TMS, TV, everything for
the fleets, right? And on theservice side, there's great, you
know, diagnostic softwareplatforms like jpro Diesel
laptops, all these guys. And sowe're like, in the middle of

(15:37):
like, hey, let's just be thataggregator that connects this
after like, Zapier or whatever,and like, we don't need to make
a lot of money to make a lot ofmoney. It's just, you know,
let's keep growing. And thenthere's a lot of value in
connectivity, I think intransportation. Since we are
time sensitive business, there'sa lot of money that can be made
if you can help. You know,guarantee that. And again, we're

(15:58):
seeing so much in the industry.
We'll, we'll have companies thatare doing 20 million, and I
cannot make this cannot makethis up, they are literally
using pencil and paper, and theywrite the tickets and they give
it to a mechanic, and themechanic puts it into GPS, and
he drives off, and then he takesnotes and he uploads pictures,
and if you don't take thespecific picture, the fleet
doesn't want to pay you. Andit's just like this whole thing,
right? And so, in all honesty,the greatest thing I did was I
put together a team that thathas been in the industry that

(16:23):
knows what they're doing. And Iwas like, What do you think we
need to do? And then we went outand we met with every customer,
even if we're not they don'tlike they don't want to work
with us. And we're like, what doyou want to what do you think is
needed? And spending time withthese guys, like, even
yesterday, we're grabbing dinnerwith Bill Krueger from UPS and
his wealth of knowledge in theindustry. I was just sitting
there, just sit there, I can'tmake I literally lost my

(16:43):
appetite. Even finished mistake,because he had so much she's
saying, my mind spinning right?
And we built the platform aroundthe industry so that when we
pitch someone, they're like, oh,we need this. This is, I can see
this being used in our company.
And it's very simple, it's it'svery simple, and it works. So
what do you do about just anadjacent and I don't know if you

(17:04):
know the answer to this, butmaybe you do. But like an
adjacent industry where, like,you know, John Deere tractors,
for example, like you have tohave special software and tools
and parts in order to replace aJohn Deere tractor, and then
there was all that movementaround the, you know, sort of
the right to repair for a lot ofthese farmers who were trying
to, you know, fix their ownequipment without having to go
through, you know, an authorizedJohn Deere, you know, dealership

(17:27):
is, does any of that existwithin trucking? And do you have
to kind of follow maybe some ofthose, like OEM or parts rules
or anything like that. So onthat topic, I wanted to give
Alex with heave a shout out. Heactually is taking on the
industry on his own in thatsense, and he's doing a great
job of exactly what you'resaying here. It's like, Hey, I

(17:49):
bought this John Deere, and, youknow, I sold it, and I bought it
from somebody, and I need toknow how to fix it, like you
have to give me that permissionof insight of what do I need to
do, right?
And with transportation, it's,it's slowly becoming that way
with these big dealer brands,and rightly so, they want to
protect their, you know, theirIP, their their product, right?
And so them just giving out alltheir sauce in the public is,

(18:11):
isn't, you know, benefiting tothem. But what we're seeing in
the industry, you know,especially with autonomous
vehicles, with self drivingvehicles, with electric
vehicles, hydrogen, there'sspecial requirements, like, you
can't work on an electric truckbeing a regular mechanic, right?
You have to be certified, or youcould die, literally. And so
right now, it's just a trustgate. You call somebody and you
don't filter them out. You don'treally ask them. You just

(18:33):
assume, hey, can you work onthis? And they say yes, and you
come out. And what we want to dois we want to be able to say,
Hey, listen, Blythe, you hadthis issue with this fault code.
This mechanic that's within thisvicinity of 1020, 30 miles has
worked on this issue, and thiswas his price rating and review.
Would you like to get connectedto him? And what we want to do
is allow service providers to dowhat they're good at and enhance

(18:55):
that. If you're good at tires,man, we're going to give you as
many tire calls as possible. Ifyou're getting all these five
star reviews on electrical work.
We're going to give you as muchelectrical work as you can. And
what this does is it gives agreat experience on our platform
for both the provider and thefleet, and reduces downtime,
and, you know, gets the providermore jobs, better standings,
because he's doing what he'sactually good at, right? So I
think as we're growing in theindustry, it's becoming more and

(19:16):
more tightened a little bit, butI also think there's a lot of
pushback coming in from thefleets on that note, because
they're also like, it's, it's,it's causing them downtime. If
provider comes out and he can'twork on that truck and they have
to tow it, and even though thereis that warranty work, but still
I didn't get my load deliveredon time right. And so

(19:38):
it's, it's, we're staying out ofthat argument. But there's some
people that are, you know,fighting on that behalf. I know,
alight is, you know, trying totake that on again. Alex is
doing a great job of taking, youknow, defending the technicians
against those dealerships aswell. So it's interesting to see
what's going to happen in thenext, you know, coming years.
Yeah, because we had talked awhile back a few months ago.

(20:00):
Show about you coming on theshow. And I sent a note out
to the Twitter audience andasking them, you know, hey, you
know, we got a founder thatthat's coming on the show soon
that you know, has created thissolution, talking about you, of
course. And then there was amechanic that replied, and it
was like this, paragraph afterparagraph after paragraph about

(20:20):
how the difficulties of being atechnician in the industry, and,
you know, sort of alluded to,you know, a few of the issues
that I had just talked about.
And he basically said he's like,I wouldn't recommend, you know,
anybody going to become amechanic, but it I kind of have
the opposite opinion, becausethere's so many. I mean,
obviously your business caseproves that the needs for
mechanics are very high, andthere's a sort of a mechanic

(20:44):
shortage that exists. But Iwould also argue from the
electronic side too, thatthere's so much a massive gap in
knowledge that needs to beobtained, not just from like a
traditional mechanic, but alsofrom an electrical component and
all of these differentintricacies that all play a role
in all of the different semitrucks that are on the road. So

(21:05):
I guess it sounds like that yourplatform is being able to
provide, you know, some ofthese, maybe specialty
mechanics, or some of these,maybe up and coming mechanics,
the ability to get access toleads and jobs that they might
not have known about previously.
Is that accurate? Absolutely.

(21:25):
I'll challenge your your commenton there's a mechanic shortage.
People hate when I say this, butI think a bigger problem than a
mechanic shortage is theconnectivity shortage, right?
You can't tell me, when youbroke down in Dallas, you've
called every mechanic, and youknow who every mechanic in that
area, and then you call themagain 20 minutes later to see if
anybody's freed up. Usually youcall who you see on your

(21:46):
directory or who you know, butthere's no one platform that has
everybody on at the same timeand actually actively monitoring
them or communicating with them.
And so to that point, we feelstrongly that if we can bring
the roadside industry online.
myMechanic is built around theprovider industry, because our
philosophy is, if we cater tothe service providers in a
platform they can't livewithout, the fleets are going to

(22:07):
benefit off of it, the owneroperators are going to benefit,
because these guys are onlineand live interacting through the
platform, right? And so we aregiving a lot of tools partner
with people like, you know,these, these diagnostic tools,
software that will give aservice provider as much
information upfront assistanceas possible that they can get
the job done. Because at the endof the day, again, you're right.

(22:27):
It's the the odds are stackedagainst them. You're on the side
of the interstate. Cars areflying by. It's raining, it's
snowing, it's whatever. Andeveryone's like, hurry up, man.
And he's trying to figure out,you know, which wire is, is
mirror or whatever, you know,and then everybody's blaming him
for it, and then they get theshort end of the stick. And so
again, it's, it's going to takesome time. I don't think we're

(22:48):
going to regulate it, but I dothink we're going to bring some
the communication, and just anonline presence will help bring
some more clarity to thisindustry. And it sounds like
they're able to it. Now, is itindividual based, as far as the
technician is concerned, wherethey create their own profile
and, you know, able to addtheir, you know, skill sets and,
you know, ratings and reviewsand collect those, or is it from

(23:09):
the mechanic shop perspective,or maybe a little bit of both,
that can, kind of, like, maketheir profile and set up, you
know, what, they're skilled at,a little bit of both. So if
you're a fleet, obviously, youdon't want your driver
requesting a mechanic, becauseyou want that to go through your
dispatch. If you're a serviceprovider who has mechanics, you
don't want your mechanicsaccepting jobs on your without

(23:29):
your permission, right? So thethere's customizable workflows
on how you want it to be done.
But if you're a mechanic whoworks for yourself, you have a
mobile app, and you get leadsthrough the system. You get to,
you know, it's kind of like Uberliterally on that sense. And
now, if you're a serviceprovider company, you have a
profile, and leads come inthrough your dispatch, and then
you then funnel it dispatchingand scheduling jobs for your

(23:50):
service providers and kind ofmanaging their calls, their
KPIs, reporting, all of that.
Meanwhile, your customers have agreat, you know, digital look.
And one thing I'll say is we'vehad service providers that have
gained so much more businessfrom existing customers simply
because of this digitalinteraction. Last Last month, I
went ahead and I called 10drivers that had come in contact

(24:10):
with myMechanic. One guy forgothe used the platform. But all
nine, the rest of the nine lovedit. They're like, Hey, make sure
my manager uses this. Becauseagain, they're on their own, you
know, they're sitting in themiddle of nowhere, not knowing
what's going on, but now they'relooking at their phone, and they
have all this information upfront, and they're like, that's
all I needed forso for, I think most of the

(24:31):
folks who are working intrucking know that the majority
of the country is is pretty muchgrown run by these Mom and Pop,
you know, carriers that. And Idon't mean that in like a
derogatory sense, but the factthat they, you know, they have
seven trucks or less, I thinkit's more than 90% of all fleets
have seven trucks or fewer. Andso for a lot of those mom and
pop shops, I imagine thatthey're, they're wearing a ton

(24:52):
of hats, and that when a truckbreaks down, it just throws in a
giant wrench into all of thosethings. For lack.
Of a better phrase. But forthose mom and pop shops, how are
they? What's your I guess maybe,do you have any stories to tell
from folks who have beenstarting to use your platform
and it helps maybe free up sometime in their day, because

(25:13):
that's what it kind of soundslike, that. It would be hugely
beneficial in that regard. Yeah,we've had service providers that
had actually started buildingout their own call centers
internally, because theircustomers give them all their
business, and even if it'soutside of their scope of
practice, they use theirplatform to dispatch other
mechanics so they can assisteverything you know, giving them
a tool that brings theirbusiness online, everything from

(25:36):
scheduling, from reporting, fromconnecting to their customers.
They give their customers a weblink that whenever they have a
breakdown, either a QR code orthe driver directly submits a
breakdown, and it goes straightto the service provider.
Meanwhile, it's updating thefleet owner. He's getting all
the updates that he needs forit. So we're we ask them to not
sell our platform, but to selltheir business. And when they

(25:58):
come to a fleet and they say,Hey, we have this digital
component to our company. We've,we've seen such great success
stories. That's not to mentionthat my favorite sales pitch is
getting the dispatchers on.
Because when you get thedispatcher on, it's a done deal.
They're like, they're freakingout in front of you. And then,
you know, I don't have to call.
I don't have to do this. Oh,wow. The pictures here. It's
real time. I don't have to waituntil the end of it. I can see

(26:20):
it right now. I can chat with mydriver, I can chat with the
mechanic, and they're like, it'sjust all there. And like I said,
we built this platform bylistening to the industry in the
market, by being obsessed withthem. And so when we deliver it
to them at the end of the day,they're all going through the
same workflows, right? And soit's like, Oh, I could use this.
Oh, I need this. And it's beenexciting to see it, because when

(26:41):
you're helping these guys thathave been kind of, I'm not gonna
say left behind, but they'recompeting against these mega
companies that have billions ofdollars to funnel into
technology. You know, loves hasgreat program, ta all these big
dogs that cover this nationwidecoverage, and then Tommy's
towing, you know, or Tommy'sroadside, two miles away from a
love station. It's like,okay, can somebody call me on

(27:02):
Google? You know what I mean?
And it sucks, because, again,they're great mechanics, but and
you can ask any driver or fleetowner, the mechanics that they
want, are those guys that areworking out of that truck that
you know don't take the phonecall because they know they're
going to do the job right? Andso we want to be able to be that
liaison on their side, anddigitally connect them to the
industry. They can do whatthey're doing well. And we'll,

(27:24):
you know, not only get themleads, but we'll help them
manage their business and growand start streamlining it for
them. And as we go and as we getmarket share, we're going to be
able to say, hey, what do youwant to work on? You want to
stick to Kenworth? Alright,we're going to give you all
these Kenworth leads. Hey, whatdo you want? We want to stick to
tires. Okay, great. Hey, listen,there's a snowstorm in Montana.
There's about 35 requests. Canyou start taking three of your

(27:46):
trucks and start driving them upnorth, and we will dictate those
leads for you? Or, hey, there'sa hot pocket with 16 leads a
week in this area, and there'sno mechanics. Can we maybe put a
truck there and we'll startfueling you with leads. So we
want to grow with these serviceproviders, because at the end of
the day, our customers, thefleets, benefit as well. And so
our barrier to entry is veryminimal. We charge $2.50

(28:09):
on a ticket, and everybody myteam hates me for it. They're
like, Oh, we could be making somuch more money. But like, the
vision is, let's build thismarket together, and when we add
features in the future, we wantto have the customer be in a
grocery store where they'reputting things in a shopping
cart that they need, instead ofjust dictating for them, Hey,
pay $25 per month pertechnician, whether you want to
use these features or not. Andso again, we just want to help

(28:33):
them customize their businesshowever they do it currently, so
that they can have a goodexperience. And you know, not to
interrupt their their operationsby training them and making them
do it our way or the highway,you know. So with the numbers
that I said earlier about, youknow, the majority of the the
fleets in this country or seventrucks or fewer, is that kind

(28:53):
of, do you see similar numberson the mechanic side of things
where, like, you know, 90% ofall the mechanic shops in the
country have two mechanics orfewer. Is there anything like
that that kind of exists, orany, you know, stats around
that? I think it's actuallyflipped. You know, you have, you
have big names in the industrythat have done a great job, like
fleet net, you know, with theiracquisition of Cox. You know,

(29:13):
there's hundreds of texts there.
Epica has been so there's thiscrazy world going on that PE
firms are now jumping into thisspace, and they're just
acquiring service providers, andthey're bundling them up into
bigger companies. And so there'sjokes going on around that right
now in the industry is like,Hey, are you going to get bought
out or not? You know, and,and it's, I think a lot of
people also, they're, they'relearning that they can branch

(29:35):
out and start their own. We'reseeing a lot of that as well,
where you're getting shops,well, not necessarily shops. I
mean, I, I personally think, youknow, people are winding away
from the shops less overhead tojust have a mechanic in a truck.
And you could, you know, the ROIis far higher there as well. And
so fleets are also like, Hey, ifyou can just come on my yard and
knock it out all these PMS, Idon't have to drive every truck

(29:57):
truck to the shop. So.
Becoming more and more popular.
It's kind of like mobilemaintenance or mobile car washes
right now. Yeah, people are justlike, hey, come out and change
my oil, or, Hey, come out fuelmy car. That's becoming very
popular as well. So it's,there's a shift going on in the
industry. But again, we want tobe that tool. My favorite
customers that we're having arethese guys that are 1015, 2030,

(30:18):
trucks. Because, man, they'rethey're looking to grow, they're
hungry and they're personable.
You can communicate directlywith the owners, and that's what
we do. We pride ourselves onsitting down with these people,
hearing them out, spending timewith them and watching them grow
and add technicians, because nowthey're not, you know, having
five dispatchers, they have one,but they can spend more money on

(30:39):
payroll or mechanics or buytrucks or tools or whatever. So
it's interesting what'shappening, but I think the
fleets are going to benefit fromit as well. What about, I guess,
the tool aspect, you know, wehad talked earlier about sort of
the OEMs and, you know,exclusive parts and things like
that. And I understand it fromthe vehicle manufacturer
standpoint, where they want tocontrol their own supply chain,

(31:00):
but from the mechanic side ofthings, do the same tools work
on different I am completelycar, truck agnostic. You start
talking about some of thisstuff, my eyes glaze over. But
this conversation I am happy tohave because the idea of like a
mechanic coming to me, but isthe mechanic going to come to me
with the tools that he needs?
Or, how does that, I guess,process work? Does he need,

(31:21):
like, a giant truck with allthese different tools in it? Or
can he just, you know, I think,Yeah, apparently, I think a
great example is an ambulance,right? You're gonna have an
ambulance that comes out. Theyhave everything that they need
for basic needs. And then, inaddition to, they want to do,
you know, control, get the truckout. So some fleets are brand

(31:41):
aware. They would not want theirtruck sitting on the side of the
road with their logo slappedover so they're going to tow the
truck. If they flip the truck,they're putting tarps all over
it. They don't want that imageperception out there. Hey, my
trucks are down now, asyou know, as far as

(32:02):
far as the man, I just lost mytrain of thought.
Post, the question again, thegiant trucks, like, are they? Is
it like a ambulance coming withall of the different tools in
it? Or, yeah, the tools. So 50,51% of all road calls are tires,
alright? So to replace the tire,you know, you get the same
universal tools right now, whenit gets more specific down to
whether it's mechanical, whetherit's a trailer, whether it's

(32:24):
electrical, you know that youstart going down these little
spirals, but you ask up frontwhen you're calling someone,
Hey, can you work on X, Y and Z?
And unfortunately, sometimespeople just say yes, and they
don't have the tools or thequalifications to do it.
Sometimes it takes specialsoftware to be able to, you
know, get a truck back on theroad, and I know there's diesel
laptops, and these guys aredoing a great job of creating
these virtual off road callcenters, so you can actually tap

(32:48):
in by buying their hardware, andyou don't even have a tablet
mechanic come out. So that'sslowly becoming a little more
popular as well. So people aregetting creative. You know,
jpro, these guys are doing allthese different things. Like
it's interesting to see what'shappening in the industry.
Happening in the industry, butto your point, again, it could
be numerous things that could bewrong with the truck, but it's
slow. The OEMs are doing a greatjob of kind of figuring those

(33:12):
things out and doubling down onthem. So you're not having the
same year make and model, havingthe same repetitive issue and
consistently, you know, having,you know, bad reputation because
of it, but yeah, so what does soit sounds like you have, you
know, a couple major markets oraudiences that you're going
after. And so it's the thefleets, it's maybe the

(33:34):
dispatchers, and then it's themechanics, three customers,
anything big and diesel,Greyhound, school busses, dump
trucks, semi trucks, RVs,motorhomes. In the middle, we
have our call centers. Soanybody that has a call center
that inbounds from the fleet andpushes out to the provider, they
don't own any mechanicsthemselves. Our platform is
designed for that as well. Wehave, I think, seven call

(33:56):
centers on right now and then wehave our service providers. So
we have two sides to a provider.
You can be featured in ourdirectory, so you'll just
receive calls to your verifiedprovider, or you're actually an
online provider that's using oursystem to operate your business.
So you could be a towingcompany, you could be a roadside
you know, technician company wasscheduled or emergency parts

(34:17):
distributor. We want to see whatyour inventory you have, and
then we want to match thatfilter to whatever the parts
required and allow you to, youknow, also sell your parts
through your store as well. So,you know, we got some other
stuff in the works, but thoseare kind of our core business
models right now. Our goal is by2026 we're putting together a
fleet council of 20 mega fleetsthat are coming together and

(34:40):
working into 2026 they're goingto mandate, quote, unquote, that
they're using myMechanic for alltheir roadside needs. And so
yeah, when all those 20 megafleets turn around to those
service providers, the serviceproviders are going to get
instant revenue volume inaddition to an operating system
that helps them.
It is agnostic, so they can useit with whatever customer they

(35:03):
could we can tap into whateverELD or telematics or, you know,
software that they use. So we'renot, we're not going to be like
saying, you know, take use us orgo away, right? So exciting to
see what happens. I just did notexpect it to kind of snowball in
the way it's snowballing rightnow. But, you know, it's been,
again, all credit to our team.
We have such a great team that'sjust been knocking it out of the

(35:25):
park early on. The funny story,our investors were like, Why do
you keep hiring these older guysthat are in you know? You know,
they're like, You need to get acouple young guys from college
that are going to run, I'm like,You guys, this is the smallest
industry in the world. And Casein point, we hire on this guy
and and I'm like, Mark, and I'mlike, Dude, we try to get into

(35:46):
Amazon. That guy just made mywife a cutting board. I got into
this job. Let me make a phonecall like, Are you freaking
kidding me? Man, I've beenknocking on amazon store for
like, three months, and you tellme, you just you know the guy,
man, I got you. So it's arelationship driven industry,
and it's just been funnywatching it grow from that
sense, no, that that'sdefinitely awesome, because it

(36:06):
sounds like it's just, I mean,since we had that conversation a
couple years ago, that it's justsnowballed into this great thing
that it was just almost like adiamond in the rough that maybe
no one was really payingattention to. But you guys are
kind of like building in thebackground and creating all of
these different solutions.
Different solutions that hasbeen sorely needed. And I mean,

(36:27):
kudos to y'all. Hats off toy'all for all of that, you know,
momentum that you've beenseeing. I am curious about, sort
of, what the onboardingexperience looks like. So if I'm
a mechanic and I haven't, youknow, been listed on your site
yet, what does that process looklike. So the really cool part
about our platform, when youactually get to see a demo is
all three profiles, they alllook exactly the same. So

(36:49):
whether you're a mechanic and afleet, you could walk each other
through the platform,everybody's looking at the same
screen, same onboarding, kind oflimiting the need for customer
service calls and whatnot. But Imean, we the thing that I was
not expecting that with thesemega fleets that we're talking
we're averaging on our secondcall, a pilot approval, which is
kind of crazy to even imagine,yeah, literally, they're like,

(37:12):
All right, we're gonna pilot.
And usually these things take689, 1012, months, right?
Approvals, all these things. Andso we can onboard a service
provider or a call center or afleet within 1015, 20 minutes,
and training takes maybe fiveminutes. It's extremely easy to
use because, again, you havemany parts, pieces, people's
frustrations, emotions, and sothe last thing you want to do is

(37:34):
have somebody navigate throughall these different features and
whatnot. Very simple in and outbuttons are throbbing. You know
what to do. We have mechanicslearning on their own how to use
the system, because you justdownload the app and it walks
you. So again, we made it veryeasy. And I mean, anybody can go
to our website, request a demo,or sign up and they can log in.
We can get them on boarded againminutes, and whether they want

(37:56):
to run some calls and befeatured in our directory or to
get road calls from our megafleets or customers. That's on
them, and we're eagerly lookingfor providers that are qualified
as well as fleets, because thesefleets are coming in with their
providers. They're like, hey, wedon't need new providers. We
need a better way to communicatewith our existing providers. And
so we give them a tool to helpconnect them to their existing

(38:17):
network. Because, hey, I'veworked with Tommy for 20 years.
I don't want to change that.
That's fine. You. That's fine.
Let's get you a bettercommunication platform with
Tommy, so that you and Tommy areon the same page, and you know,
you're not, you know, going ateach other for miscommunication,
for whatever reason. And youmentioned earlier with something
like, you know, it's $2 a ticketor something like that. Like,
how does it is all the pricing,I guess, sort of the same for

(38:39):
each user, yep, $2.50across the board. You know, we
like to say it's cheaper than athan a gallon of diesel, but the
thing is, I feel like thisindustry has been burnt a lot by
all these hidden costs, hiddenfees, all these different
providers. You know, they'regetting screwed at the end of
the day because there's so manyhands in the cookie jar. And you
know, they're they're the onesthat have the truck, the

(39:01):
insurance, the tools, thedrivers on the road sitting
there. And so we're like, hey,let's cut the market at the
ankles, to the point where evenpeople that might look at us as
a competitor, they actually wantto use us, because it just makes
feasible sense for them, right?
And so now, in the future, whenwe start automatically
suggesting connections, there'sgoing to be a higher cost to
that, depending on, obviously,the expedite, the reasoning

(39:22):
behind it. But we are going tobe releasing features in cap, AI
monitoring, TPMS monitoring, andyou get to choose what you want
to be added into your, you know,profile. So if you want 10
trucks to be because these areyour expedited reefer trucks,
and they're hauling perishableloads, and so you want to make
sure that we're monitoring thosereefers, in addition to it's
just an extra dollar a month, orwhatever, you know. So there's a

(39:43):
couple things up our sleeves,but we're focused on phase one,
which is just being acommunication platform that
connects all the partiestogether. And then we are going
to start building in those othervalue propositions as we grow.
Yeah, I imagine, for, you know,the drivers that are hauling
like, you know, really priceyfreight.
Right? And maybe they're worriedon the side of the road that
someone is, you know, not justfrom an accident standpoint, but

(40:05):
someone you know might do harmto them. Is there, I guess an
escalatory, I guess Note thatyou can put on the platform to
or maybe that's coming down thepipeline? Yeah, you can. You can
pay a premium, and we alert ourproviders like, Hey, this is an
emergency, and it's they'rewilling to, you know, double
down or whatever, hurry up andget to the call. They can do so.
But again, it's thatconnectivity and actually

(40:28):
providing an opportunity to evenask that question, right? That's
what we want to do. And then youcould, you guys figure it out,
right? We don't want to dictatewho to use. You can't pay me
more to make you featured ontop. You're competing against
yourselves, your ratings, yourreviews, that way. You know
we're not embedding into in yourbusiness. It's it's you against
the world. You do a great job.
Please see it, and they're goingto get rewarded for it as well.

(40:50):
I was going to say you mentionedearlier, I think, like ratings
and reviews too. So you're ableto leave almost like Uber, like
the driver can rate me as apassenger and vice versa? Is
that a similar Absolutely? Yeah,again, this industry is built on
trust. To your point, why isthis guy coming out to all these
mobile regions and he doesn'teven have a diesel laptop? Like,
maybe we should flag him, youknow, or a he's he doesn't have

(41:12):
the proper tools or the cage.
Like, there's so much differentthings that you could but also
reward them. Hey, this guy did agreat job. I'm going to tip him
extra. Him extra. You know, youcould do that platform as well.
We have pre authorizationcharges, where, if you're a
service provider and you get arandom call from an owner
operator and you're afraid ofchargebacks, you can send them a

(41:34):
pre authorization through ourStripe account, and they get
make that payment. You get thatmoney on hold. Then you could
dispatch your mechanic. You feelcomfortable doing it. You could,
you know, add parts to that andwhatnot. You do chargebacks,
your offer platform. You do badthree bad ratings, reviews. You
get put into review board like,Hey. Why do you keep getting
these reviews? Do you know whatyou're doing, type of deal and
starting to, kind of help filterthe system the industry, without

(41:57):
necessarily dictating people howto run their business? That's
kind of the complicated part.
But also, you know, the fleetsare doing it on their own
regardless. No, I mean, it allsounds really promising. And I
especially love the fact thatyou have mentioned a couple
times about how customerobsessed that you guys have been
over the last couple of yearsand talking to different
customers. Is there any, youknow, maybe a couple success

(42:18):
stories that you could sharewith us, as far as,
like, mechanics or drivers orfleet owners, maybe using your
services. And then, you know,having a, obviously a good
experience, like, I don't thinkyou want to talk about maybe a
bad experience, which, I don'tknow that that's happened, but,
yeah, I mean, I could go intostories. It's very hard not to

(42:42):
mention names, because I want tobe able to brag on and who's
using our platform currently.
And that's the hardest partabout these pilots and actual
customers that want to remainanonymous, in that sense. But I
mean, like I said, we've we'veseen in Mega fleets, one of the
best things is the ROI thatthey're getting in reduction of
phone calls and management,right? So one individual can
manage multiple calls at thesame time with with our tool,

(43:04):
whereas in the old module, hehad to keep manually writing
notes on a piece of paper,taking pictures, emailing, you
know, going all over the place,putting an invoice together
using another platform. Sothat's on the fleet site. That's
our biggest success stories. Islike, hey, all that manual is
now automated, and you justmanage you press buttons the
call center side that one'samazing, because

(43:29):
it's kind of like the callcenter is cheating in a way,
because our system does the workfor them, and they're just
getting the reward for it fromthe customer. Because it's like,
oh, wow, you gave me this wholedigital experience. You were
able to give me the location ofthe technician and all these
things. And they're like, Yeah,we did all that for you, you
know. But in reality, is thecompany, I mean, the platform,
which is fine at the end of theday, because the customers are
getting more revenue off ofthat, right? And then lastly, on

(43:51):
the service provider side,I like that we were a voice for
these providers, and we'reputting them together. And
they're fragmented. They'rebroken in different ways of
communication and manners andplatforms, and we're kind of
consolidating that, and we'recoming back to the fleets and
saying, Hey, we got these guyson board for you, and they're
verified and they're vetted. Andso these big dealerships that
are like that are doing a greatjob, and they want to grow and

(44:13):
they want to expand. And sowe're like, Hey, let us connect
you directly to these fleetsthat you're either working with,
we're trying to work with evenmore. And again, we've had three
fleets tell us, and these arebig fleets that they will use
preferred vendors that areonline overnight. And that just
shows me how desperate they arefor this connectivity and this
online experience, right? Andour goal is to get the market

(44:37):
where we're a little over 3100service providers in our
directory as we speak, andgrowing every day. The teams on
the doing multiple demos a day.
Right now, I'm on the road. Theteam's on the road. I got two
months till my daughter's due,and so I'm okay. Thank you,
because then I'm going to beout, locked down for a.

(45:00):
Couple of weeks, at least, thatbeing said, We're, yeah, we're
growing, butthere's stories every day that
we're getting, like, little textmessages and, you know, rewards
and this and that, and it'sawesome, you know, it really is.
Yeah, I keep anytime I get,like, a compliment, I screenshot
it, and then I save it into adigital folder so I can use it

(45:22):
later on in like a pitch deck orsome kind of marketing campaign
or whatever. But it is nice toespecially on like down days
when you don't feel like you're,you know, as as a founder, you
know, you're just pulled in somany different directions. And
sometimes you feel like you're,you're treading water for weeks,
sometimes months, maybe evenyears. And so you have those

(45:42):
little moments of like, thosesuccess stories, or, you know,
testimonials that you can kindof lean on in those times. And
so it sounds like you you'vekind of, you know, gotten over
the hump with a lot of, youknow, maybe early, like startup
founder type issues, and now youguys are, you know, really
finding a good groove with allof the different audiences that
you're serving and the successstories. So it's really cool to

(46:04):
watch, you know, from, from anoutsider perspective. And a
couple last questions here, youknow, from, from your lens. You
know, is there anything that youthink is important to mention
that we haven't already talkedabout? I was going to say, It's
important who you hire,and don't be afraid to ask

(46:25):
around. Hey, you know, it's asmall industry, and people talk
talking about, you know, yeah,but you know, it's all about the
team. And as a founder, like, Ihad this precious moment
yesterday, and it sounds good,it's gonna sound cheesy, but I
was driving, and I'm driving,and I'm not getting any phone
calls from the team, fromnothing. And I'm like, it just

(46:46):
hit me, because I got, like,dozed off. And then I check and
the ops team is doing this. Thedevs are doing that. They're
having their meeting, the salesguys are doing a demo, they're
onboarding. And I'm like, Oh mygosh, we're actually a company
now, like, you know, the team istaking over these guys, like,
oh, stay out of it. Like, we gotit. Don't come with any I'm
like, and as a founder, yourcontrol is, like, you're my

(47:08):
babies. It's walking, you know,it's running, or whatever. And
these guys are coming in and,and I've again, I did the Great,
the greatest thing I did wassurround myself with these guys
that are reputable, they haveknowledge in the industry. And
so they came in and they'relike, we're going to do it this
way. We're going to do it thatway, this way. And my job is to
just, you know, stand back andbe like, Okay, how can this what

(47:28):
does this mean? What does thismean? And so lately, I've just
been more focused actuallystarting to become a CEO, and
not, like running everything.
Because again, the guys that arethey're getting creative.
They're owning their positionsand their roles. And so we were
generous in giving out equity inthe sense of rewarding because

(47:49):
what I've seen a lot of theseguys were with these companies
for 20, 3040, years, and nothingto show for it. And so I saw a
value proposition there. I'mlike, Well, you could, you could
show off here. Come on in likeyou could get creative and do
what you wanted to do, and theydo. And the values there,
because it's years of experiencethat I don't have, and I'm not
going to pretend like I have,right? And so it's just, it's

(48:11):
been exciting. It's been fun. Alot of scars on my back to prove
it. I used to tell people itsucks. It sucks right now, but
it's going to be a nice podcastlater. You know,
one funny story. I'm not goingto state the name of the fleet,
but we we were onboarding. Thisis before we got funded, and we
were onboarding a fleet inperson. And I flew in and we

(48:34):
took them to dinner. I had toask my best friend to cash out
me money so I could pay for thatdinner. Like, that's how bad it
got, you know, but I'm sittingthere and saw this whole thing
and, like, it's like, Hey, man,hurry up. Cash on me, whatever
that amount was, you know. Butit shows that we were all in as
a team, and I'm really proud ofour team for doing that. And now
that we're, you know, we gotmoney in the account, and we're

(48:56):
revenue and customers andtraction, our biggest focus is
like, hey, how do we not have toraise capital again? Like, we're
getting a little greedy with ourequity, because this thing is
has legs to stand on, and we'vehad five acquisition offers
since November, you know what Imean? So it's like, it's Yeah,
and it's slowly becomingsomething that a brand that
people are talking about, whichis such a proud moment, you

(49:17):
know, we talked about just soand so told me about that. It's
like, Oh, great. Thank you. He'stalking about us, you know, but
it's fun. I wouldn't recommendit, but it's
fun. No, it is amazing to beable to have the moment where
you can step back as a businessowner and instead of trying to
play all the instruments youcan, you can finally become the
conductor and to have money inthe bank account at the same

(49:40):
time and be able to trust yourteam like, I think that that is
what every business owner, whatevery founder, is aspiring to
do. So it that's really cool tohear. I am curious, how do you
how do you ignore like, theacquisition calls? Like, because
sometimes with, with, you know,a couple of my companies, if
they come calling, I'm.
Answered, yeah,I think it's something. It's the

(50:03):
it's the opportunity of creatingsomething bigger than than life.
There's this Bible verse thatsays, A wise man leaves an
inheritance for his children'schildren, and that's a lot of
money. Okay, it's, it's not justchildren, it's children's
children. And so I am, I feellike I'm young enough to where
even if I had this perception,even if it didn't work out, I

(50:24):
could go into whatever and tryit out. And so I went all in on
this thing. And I've had acouple fails in the past. It was
people, it was this, it wasthat. And so when this thing
started having its legs and kindof starting it a little market
validation, I'm like, Oh, thisis real. This is actually
something here. And one of thethings that I fought for with

(50:45):
our startup was to not havecompetition. And so if we were
trying to do a feature and weknew there's a competitor in
that landscape, we backed up,and we're like, how do we work
with them? And then it's anextension of our business. And
so it's, it's honestly a pridething, that we can say that we
are the first and the only trueagnostic platform that connects
drivers to service providers,and we don't benefit off of

(51:09):
that, besides the $2.50meaning I don't have trucks that
I can steer business to, or youare not. I'm not owned by a
fleet, and so I don't benefitoff knowing where your trucks
breakdowns are. And so I thinkthat's what the industry really
needed, as well as somebody thatthey can trust and can't benefit
off of their information. And sothat's why we turn down these

(51:29):
acquisition offers as well,because people have tried
building this, but they're themarket. You know, they are the
market, so they can be amarketplace. And if they do
acquire US, then the businessmodel just kind of topples
there. And so I have a number inmind that I think we're going to
be able to reach. I have highgoals that we are going to be,
you know, one of the fastergrowing tech startups,

(51:50):
especially in our space, andwe're so far starting to show
early signs of that. And again,it's not without our partners,
the people, that given us thetrust our early customers, being
patient with us, and, you know,to this day, loving us, but all
that put together, and you knowthe way that even God's been
ordaining it, the people thatare coming in. I can't sit here

(52:11):
and brag and be like, Oh, I gotthis guy, or I found this.
Things just align. Thingshappen. And it's just, it's a
journey that you have to learnhow to love, because if you
don't, you're going to gothrough hell, and it's going to
be hell in your family and hellin your life, and hell
everywhere, right? And so we gotobsessed with the product, with
the product problem, and withthe solution. And my favorite

(52:33):
thing is the guys are callingme. They're like, Man, I'm
having so much fun. And theseguys are 50 years old, and
they're, like, freaking outcalling, you know, 6789, 10
o'clock. Hey, I got this idea. Igot that idea, you know, I'm
like, good. They're happy.
They're liking it. They'regetting creative with it. You
know,that's awesome. And I feel like
that is a perfect sort of micdrop moment for this episode to

(52:55):
end us on. So, Alex, where canfolks follow you? Get signed up
for myMechanic. You know allthat good stuff. Yeah. I mean
LinkedIn, our website ismyMechanic.app. And you know,
you probably hear about us soon.
We got some cool stuff thatwe're about to release, some
great partnership announcements.
We just we're about to announce,so either you could look us up,

(53:17):
or you're gonna hear about ussoon, eventually, whether you
like it or not, but I imagine alot of folks, overwhelming
majority of folks, love to see astory like this. So thank you
for coming on. Thank you forsharing your insights, and I'll
be sure to add all of thoselinks in the show notes, just to
make it super easy for folks tofind. Y'all So Alex, thank you

(53:39):
again for coming on the show. Iwas gonna say, don't just use
any mechanic. Use myMechanic.
Thanks for having me on.
Thanks for tuning in to anotherepisode of everything is
logistics, where we talk allthings supply chain for the
thinkers in freight, if you likethis episode, there's plenty

(54:02):
more where that came from. Besure to follow or subscribe on
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show is also available in videoformat over on YouTube, just by
searching everything islogistics, and if you're working
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and marketing systems thatactually drive results, not just

(54:24):
vanity metrics. Additionally, ifyou're trying to find the right
freight tech tools or partnerswithout getting buried in
buzzwords, head on over tocargorex.io where we're building
the largest database oflogistics services and
solutions. All the links youneed are in the show notes. I'll
catch you in the next episode ingo Jags.