Your host, Alex Shevelenko, talks with the CEO and Keynote Speaker of Coeus Creative Group, Jay Johnson. Jay brings a wealth of experience to the table, with 15 years of guiding leaders in organizational culture and working with prestigious companies and institutions. His insights on human behavior are not just theoretical; they are backed by practical experiences and millions of views on his TEDx talk about handling challenging individuals.
Jay emphasized a crucial point: we cannot control others, only ourselves. This realization is the foundation for developing strategies to navigate difficult interactions. It's about creating a gap between the stimulus we receive from a difficult person and our response to it. By doing so, we avoid the immediate, often counterproductive, emotional reactions that can lead to conflict.
Jay introduced the concept of predictive behavioral intelligence, which is about recognizing the patterns in people's behavior. Just like watching a horror movie repeatedly makes the scares predictable, understanding the recurring nature of difficult people allows us to anticipate their actions and respond more effectively. This approach empowers us to control our reactions, even when faced with frustrating behavior.
To learn more about Jay's work, click HERE and HERE.
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