Enhancing the Customer Journey with an Innovation and Transformation Culture

Welcome to the FIsionaries Podcast, sponsored by Alkami. This podcast shines a light on financial institutions at the cutting edge of digital transformation … providing you with the tips and tricks to elevate your digital game. Most financial services executives say that innovation is now a prerequisite to respond quickly to market challenges and opportunities and to become future-ready. With an innovation culture, financial institutions of all sizes are in a better position as consumer behavior is changing faster than ever. Organizations with an advanced level of innovation and transformation culture are completely rethinking their business models, leveraging advanced technologies, understanding their customers and members more fully, investing in upskilling and reskilling and achieving higher rates of growth. My guests are Raphael Reznek, CTO and Samantha Pause, CMO at Mascoma Bank. We discuss how to support an enhanced customer journey with an innovation and transformation culture and how this makes banking better for customers and employees. Watch the video version of this interview on our YouTube Channel: https://youtube.com/@Alkamitech