How a Data-Led Culture Transforms the Customer Journey

Nothing will ever beat the service you can receive in a conversation with a real human being. But, in an age where people connect through mobile devices more than ever, data and analytics can support engagement across the customer journey. Beyond risk and fraud detection, customer data and analytics can now monitor the financial health and needs of customers and members, including small business clients. My guest on the FIsionaries podcast is Matthew Teoli, VP of Digital Channels at the $1B Florida Credit Union in Gainsville Florida. Matt shares data can personalize banking services and drive member engagement for improved results. Watch the video version of this interview on our YouTube Channel: https://youtube.com/@Alkamitech