In this episode, Phil Fersht interviews Ravi Kumar S, CEO of Cognizant, to examine the shifting dynamics of the tech services industry. They explore whether the recent industry slowdown is a fleeting downturn or indicative of deeper structural changes, while also unpacking the ripple effects of rising capital costs and geopolitical turbulence. Ravi talks about how companies are recalibrating their focus toward more sustainable, value-driven technology investments, moving away from discretionary spending.
Drawing on a study with Oxford Economics, Ravi challenges the common narrative of AI as a mere cost-cutting tool, positioning it instead as a catalyst for amplifying human potential, bridging productivity gaps, and driving economic growth. He draws parallels to past tech revolutions like offshoring and cloud adoption but argues that AI holds a deeper promise - one that could not only streamline operations but also dismantle technical debt and revolutionize software development processes.
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