Frontline Communication Is Not One Size Fits All - Episode #109 - Cori Chang

This week's guest is Cori Chang, Organizational Change Management Sr. Manager at Unisys | Global OCM Team.

Cori has over 18 years of experience in helping organizations align strategy and improve performance, and she has expertise in developing and implementing effective Organizational Change Management strategies. She is skilled at working with all levels of management and staff to create innovative and sustainable solutions for the frontline.

 

Quote: "I think sometimes too, people don't feel like the automation's going to replace them and they'll lose their job. Sometimes that does happen, but I think the greater fear is that the automation is going to be so different that they won't have this capability to learn the new job well and that they'll just opt out and quit or they will, their fears, they'll get fired right, they won't be able to do the job."

 

Key Takeaways:

➖ Communicating to the frontline is not a cookie-cutter or one size fits all

➖ Leaders should empathize with the frontline worker's fears of automation

➖ Feedback loops are vital in communicating with the frontline

➖ OCM should not be brought in after a project fails - it should be included at the very beginning

 

LinkedIn: https://www.linkedin.com/in/cori-chang-80579233/

Company Website: https://www.unisys.com/

 

Here's other ways you can listen:

Amazon Music - https://music.amazon.com/podcasts/2f4ecd92-6468-4769-b0bf-254e236510b7/FRONTLINE-INNOVATORS

Apple Podcast - https://podcasts.apple.com/us/podcast/frontline-innovators/id1572329402

Spotify - https://open.spotify.com/show/29m3wnK8pbFjdSvJ9wjmyS

Stitcher - https://www.stitcher.com/show/frontline-innovators

Google Play - https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZnJvbnRsaW5laW5ub3ZhdG9ycy5jb20vZmVlZC54bWw

Youtube - https://youtu.be/Z3MfOubLES8

 

Find more episodes of Frontline Innovators at www.frontlineinovators.com