The old way of hiring seasonal agents disrupts normal contact center operations. The months leading up to the busy season require long hours and careful planning that often burns out your ops teams before the season begins. Teams are met with talent shortages, low quality and performance, negative cultural impacts, and high costs to find the right agents to do the job. However, we’ve found a better way to hire seasonal agents to eliminate these challenges. Tune into this episode to learn how to make your next busy season the easiest one yet.
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