Sandy Yu and Jeff Breunsbach talk about the importance of priorities in this week's Gain Grow Retain podcast. Knowing that there can only be one priority at a time, how do you select what to focus on? Here are some of the questions being discussed:
- Prepare by understanding the resourcing, the organizational needs, and the cost of NOT doing it for each potential priority
- Decide after gathering data (but don't let the research go on too long!)
- What are the responsibilities of the leader in helping the team successfully work on the prioritized project?
- How can you utilize routines to make it outcomes focused without stifling creativity?
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Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success.
We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at GainGrowRetain.com! Or follow our GGR LinkedIn page.
GGR was co-founded by Jeff Breunsbach and Jay Nathan - be sure to follow for customer success content.
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