Today, Jimmy Purdy and Coralee Zueff talk about shop management and how to find the ideal ratio of technicians to service advisors. Jimmy asks Coralee to share her experience and advice to shop owners on how to gain trust between advisors and technicians. Coralee gives tips on setting expectations and improving diagnostic processes for shop owners.
00:00 "Gearbox Podcast: Automotive Journeys"
05:42 Setting Customer Expectations as Advisors
07:17 Flexible Collaboration in Auto Shops
09:50 Streamlining Diagnostic Time Approval
14:42 Improving Diagnostic Processes in Shops
19:46 Handling Customer Complaints
22:44 Embracing Mistakes for Growth
23:46 Effective Communication in Shops
28:53 Balancing Car Repair vs. Replacement
30:55 "Comprehensive Car Inspection Sales Strategy"
34:43 "Balancing Human Touch in Sales"
38:49 DIY Auto Troubleshooting Tips
42:46 Finding Comfortable Terminology
45:46 Training Service Advisors on Brake Maintenance
49:00 Positive Feedback Journal
50:33 Global Auto Industry Coaching Classes
Popular Podcasts
Bookmarked by Reese's Book Club
Welcome to Bookmarked by Reese’s Book Club — the podcast where great stories, bold women, and irresistible conversations collide! Hosted by award-winning journalist Danielle Robay, each week new episodes balance thoughtful literary insight with the fervor of buzzy book trends, pop culture and more. Bookmarked brings together celebrities, tastemakers, influencers and authors from Reese's Book Club and beyond to share stories that transcend the page. Pull up a chair. You’re not just listening — you’re part of the conversation.
On Purpose with Jay Shetty
I’m Jay Shetty host of On Purpose the worlds #1 Mental Health podcast and I’m so grateful you found us. I started this podcast 5 years ago to invite you into conversations and workshops that are designed to help make you happier, healthier and more healed. I believe that when you (yes you) feel seen, heard and understood you’re able to deal with relationship struggles, work challenges and life’s ups and downs with more ease and grace. I interview experts, celebrities, thought leaders and athletes so that we can grow our mindset, build better habits and uncover a side of them we’ve never seen before. New episodes every Monday and Friday. Your support means the world to me and I don’t take it for granted — click the follow button and leave a review to help us spread the love with On Purpose. I can’t wait for you to listen to your first or 500th episode!
Dateline NBC
Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com