Design Thinking and Employee Experience w/ Jon Brickner [Steelcase] | S3E9

Welcome back to another episode of the Growing Your Business with People podcast.

Today, Jon Brickner, the leader of the Employee Experience Design Practice at Steelcase, joins host Jeff Lackey to discuss the importance of employee experience and how it can help businesses grow.

They explore the concept of design thinking and its application in HR, as well as the impact of employee experience on engagement and retention. Jon shares examples of companies that have successfully curated their environments to get the most out of their teams. He emphasizes the need for leaders to invest in their people and create a culture of prototyping, testing, and scaling.

Key Takeaways:
🔹Employee experience impacts emotion, effectiveness, and engagement.
🔹Moments that matter in the employee experience can have a lasting impact on perception and engagement.
🔹Understanding what drives different groups of people and designing experiences accordingly is crucial.
🔹Talent is a renewable resource, and investing in upskilling and reskilling can lead to higher retention.
🔹Creating a culture of prototyping, testing, and scaling is essential for innovation and engagement.

You can hear more from Jon about this and related topics on the podcast: Steelcase WorkBetter

Available on: https://www.steelcase.com/research/podcasts/
https://podcasts.apple.com/us/podcast/work-better/id1179584196

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Special thanks to all those who encouraged me to do this podcast, with a special thanks to my son Jeffrey who challenged/inspired me to do this podcast, Vinnie and Emmett who have helped to post and promote it, and Aubrey who has provided me with good, constructive feedback along the way! Love, Dad