What’s stopping your business from scaling? It might not be your product, your marketing, or even your sales—it could be your operations. Many businesses run on intuition, muscle memory, and outdated systems, making it impossible to grow beyond a certain point. The solution? Better processes, automation, and structured workflows.

In this episode, Joshua Monge, a fractional COO and business operations expert, shares how documenting processes, streamlining workflows, and leveraging automation can transform how a business operates. He also dives into a major challenge facing today’s business owners: succession planning. As Baby Boomers retire, many small businesses risk closing their doors because they are too dependent on the owner to function. Joshua explains why every business should be designed to run without the founder—and how that shift can increase efficiency and business value.

What You’ll Learn in This Episode:

✔️ Why operations—not sales—determine how fast a business can grow
✔️ The biggest mistakes business owners make when scaling
✔️ How automation can free up hours of work each week
✔️ Why most businesses aren’t sellable—and how to change that
✔️ A real-world case study: How one business saved 40 hours a month with process improvements

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CAGLaw

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Matthew Shipp

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