In this episode of HatsOff, Amanda Rae, the CEO of 17hats, discusses the challenges of dealing with emails in a small business and the importance of proactive communication.
She provides tips on how to switch from reactive to proactive communication by delivering timely and bite-sized information to clients and leads. She also emphasizes the role of automation in streamlining communication processes.
00:23 The Struggles of Email Management
00:49 The Impact of Email Overload on Business
01:43 The Importance of Business Processes and Automation
02:42 The Pitfalls of Reactive Communication
04:18 Transitioning from Reactive to Proactive Communication
04:52 The Role of Timely and Bite-Sized Information
08:51 The Importance of Relevant Communication
10:21 The Power of Proactive Communication in Business
16:44 The Role of the Professional in Driving Experience
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