In this insightful episode of "Healthcare on the Rocks: Employee Benefits with a Twist," Lauren Gums, Executive Vice President of Clinic Services at Transcarent, shares her expertise on the rapidly evolving world of telehealth and virtual care. With over 20 years of healthcare leadership experience, Lauren offers valuable perspectives on how these technologies are reshaping consumer expectations and transforming healthcare delivery.
Throughout the episode, Lauren highlights the growing importance of convenience and accessibility in modern healthcare, noting that "90 percent of the U.S. population [has] smartphones, and of those smartphone users, 96 percent prefer text." She explains how telehealth platforms like Transcarent are meeting these expectations by providing "urgency and accuracy" in care delivery.
The discussion covers a wide range of topics, including the sustainability of virtual care models, the revolutionary role of AI in healthcare, and crucial factors employers should consider when evaluating telehealth programs. Lauren also addresses the critical issues of data security and privacy in virtual care solutions, emphasizing their importance in maintaining trust and compliance.
Key takeaways from the episode include:
- Telehealth usage has stabilized at about 38 percent higher than pre-pandemic levels, indicating a lasting shift in healthcare delivery preferences.
- AI is playing a pivotal role in enhancing personalization, improving diagnostic accuracy, and streamlining care delivery in telehealth.
- When assessing virtual care programs, employers should focus on employee engagement, health outcomes, and overall satisfaction.
- Robust security measures, including HIPAA compliance and AI governance programs, are essential for protecting member data in virtual care platforms.
- Virtual care platforms are seen as complementary to traditional healthcare, with Lauren advocating for "an integrated hybrid approach to delivering care."
Stay in Touch!
- Connect with Lauren Gums on LinkedIn
- Visit Transcarent
- Learn more about the Springbuk Activate Partner Marketplace and get other related resources
- Get the complete 2024 Employee Health Trends report and other related resources
- Connect with our co-hosts Brittany Hardaway and David Pittman
Have feedback, questions, or suggestions for show ideas? Send them to us at podcast@springbuk.com.
Please rate and review us on your favorite podcast platform, and share it with your friends and colleagues. We appreciate you and thank you for listening!
Theme music: "Overboard" by Stay Outside
Popular Podcasts
On Purpose with Jay Shetty
I’m Jay Shetty host of On Purpose the worlds #1 Mental Health podcast and I’m so grateful you found us. I started this podcast 5 years ago to invite you into conversations and workshops that are designed to help make you happier, healthier and more healed. I believe that when you (yes you) feel seen, heard and understood you’re able to deal with relationship struggles, work challenges and life’s ups and downs with more ease and grace. I interview experts, celebrities, thought leaders and athletes so that we can grow our mindset, build better habits and uncover a side of them we’ve never seen before. New episodes every Monday and Friday. Your support means the world to me and I don’t take it for granted — click the follow button and leave a review to help us spread the love with On Purpose. I can’t wait for you to listen to your first or 500th episode!
Ruthie's Table 4
For more than 30 years The River Cafe in London, has been the home-from-home of artists, architects, designers, actors, collectors, writers, activists, and politicians. Michael Caine, Glenn Close, JJ Abrams, Steve McQueen, Victoria and David Beckham, and Lily Allen, are just some of the people who love to call The River Cafe home. On River Cafe Table 4, Rogers sits down with her customers—who have become friends—to talk about food memories. Table 4 explores how food impacts every aspect of our lives. “Foods is politics, food is cultural, food is how you express love, food is about your heritage, it defines who you and who you want to be,” says Rogers. Each week, Rogers invites her guest to reminisce about family suppers and first dates, what they cook, how they eat when performing, the restaurants they choose, and what food they seek when they need comfort. And to punctuate each episode of Table 4, guests such as Ralph Fiennes, Emily Blunt, and Alfonso Cuarón, read their favourite recipe from one of the best-selling River Cafe cookbooks. Table 4 itself, is situated near The River Cafe’s open kitchen, close to the bright pink wood-fired oven and next to the glossy yellow pass, where Ruthie oversees the restaurant. You are invited to take a seat at this intimate table and join the conversation. For more information, recipes, and ingredients, go to https://shoptherivercafe.co.uk/ Web: https://rivercafe.co.uk/ Instagram: www.instagram.com/therivercafelondon/ Facebook: https://en-gb.facebook.com/therivercafelondon/ For more podcasts from iHeartRadio, visit the iheartradio app, apple podcasts, or wherever you listen to your favorite shows. Learn more about your ad-choices at https://www.iheartpodcastnetwork.com
The Joe Rogan Experience
The official podcast of comedian Joe Rogan.