Transforming the Patient Experience: Improving Patient Satisfaction with NewHealth

In this episode of "Healthcare on the Rocks: Employee Benefits with a Twist," hosts Nicole Belles and David Pittman welcome Tom Falvey, co-founder and CEO of NewHealth. With over 20 years of experience in employee benefits consulting, Tom discusses how NewHealth is revolutionizing the patient experience within health insurance. He shares his personal journey into the health insurance industry, influenced by his father, and explains the inspiration behind NewHealth, which aims to bridge the gap between patients and the healthcare system by providing real-time feedback on healthcare experiences. 

Tom details how NewHealth's platform integrates directly with health insurance claims to provide timely patient satisfaction surveys, offering valuable insights to plan sponsors, HR teams, and brokers. This feedback loop helps organizations make informed decisions, balancing cost-saving measures with patient experience. He highlights how NewHealth's unique, claim-verified feedback system offers more accurate and actionable data than other patient satisfaction platforms. Tom also shares success stories and discusses the platform's quest to become the leading patient satisfaction tool in the country.

Key Takeaways:

• Tom Falvey’s Journey: Inspired by his father's career, Tom entered the health insurance industry and eventually co-founded NewHealth to improve patient experiences.
• NewHealth's Mission: The platform collects real-time feedback on healthcare experiences, integrating with insurance claims to provide accurate, actionable data.
• Unique Features: Unlike other platforms, NewHealth offers claim-verified feedback specific to different types of care and diagnosis codes.
• Success Stories: NewHealth has helped organizations make significant cost savings while improving patient satisfaction.
• Future Vision: Tom aims for NewHealth to become the top patient satisfaction platform in the country, focusing on verified and specific feedback.

Notable Quotes:
"If you're going to play this part between a patient and a doctor, we should be in a position to share as much information as we possibly can."

"Our goal is to prepare the plan sponsor and the broker for future decision-making."

Stay in Touch!

• Connect with Tom Falvey on LinkedIn
• Visit NewHealth
• Learn more about the Springbuk Activate Partner Marketplace and get other related resources
• Get the complete 2024 Employee Health Trends report and other related resources
• Connect with our co-hosts Nicole Belles and David Pittman 

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Theme music: "Overboard" by Stay Outside