Welcome back to Part 2 of our Emotional Onboarding Series on The Healthcare Plus Podcast with your host Dan Collard. Today, Dan is joined by Patti Frank, Chief Nursing Officer and Chief Operating Officer of CCM Health, a community hospital in Montevideo, Minnesota.
Patti discusses her journey since joining CCM Health in 2018, highlighting the challenges they faced with high turnover, a reliance on travel nurses, and instability in senior leadership, which prompted a new focus on staff engagement and leadership development. Under Patti’s leadership, CCM Health first debuted on Modern Healthcare’s Best Places to Work list at #66 and this year, they reached #9.
Patti and Dan discuss the intentional efforts CCM has made in Emotional Onboarding that have increased first-year retention by 15% and have contributed to their award-winning culture. A key initiative is helping new employees understand the phases of change and recognize that anxiety and doubt are normal with a new position or new organization. By creating this open dialogue, CCM has been able to provide resources and solutions to help team members navigate that anxiety and move more quickly towards feeling a sense of belonging in the organization.
Patti also serves as an advisor at Healthcare Plus Solutions Group. Through this lens, she offers practical and doable tips for leaders to improve their onboarding processes and drive improved retention and engagement.
Tune in next time for another episode of the Emotional Onboarding series that will dive into the post-acute care industry or listen back for more ideas from Katherine Meese today.
About Patti Frank
Patricia Frank, RN, MSN, FACHE is a distinguished healthcare executive and Advisor with Healthcare Plus Solutions Group, celebrated for her contributions to rural healthcare and her expertise in operational management, strategic planning, and patient care optimization. Recognized in 2020 among Becker’s Hospital Review’s “50+ Hospital and Health Systems CNOs to Know,” Patricia has a longstanding commitment to transforming healthcare in rural communities, where she has consistently improved patient outcomes, enhanced staff engagement, and elevated service delivery.
Patricia’s background includes extensive experience in clinical oversight, conflict resolution, and process improvement within rural settings, where she has reshaped organizational culture and built high-performing teams. Known for her integrity and strategic vision, Patricia has been honored with multiple “Best Place to Work” awards from different organizations by Modern Healthcare magazine, reflecting her dedication to making quality healthcare accessible in underserved regions. As an advisor, she now partners with healthcare organizations across the country to develop leadership capacity and optimize performance, all with a deep commitment to strengthening rural healthcare.
Popular Podcasts
On Purpose with Jay Shetty
I’m Jay Shetty host of On Purpose the worlds #1 Mental Health podcast and I’m so grateful you found us. I started this podcast 5 years ago to invite you into conversations and workshops that are designed to help make you happier, healthier and more healed. I believe that when you (yes you) feel seen, heard and understood you’re able to deal with relationship struggles, work challenges and life’s ups and downs with more ease and grace. I interview experts, celebrities, thought leaders and athletes so that we can grow our mindset, build better habits and uncover a side of them we’ve never seen before. New episodes every Monday and Friday. Your support means the world to me and I don’t take it for granted — click the follow button and leave a review to help us spread the love with On Purpose. I can’t wait for you to listen to your first or 500th episode!
Ruthie's Table 4
For more than 30 years The River Cafe in London, has been the home-from-home of artists, architects, designers, actors, collectors, writers, activists, and politicians. Michael Caine, Glenn Close, JJ Abrams, Steve McQueen, Victoria and David Beckham, and Lily Allen, are just some of the people who love to call The River Cafe home. On River Cafe Table 4, Rogers sits down with her customers—who have become friends—to talk about food memories. Table 4 explores how food impacts every aspect of our lives. “Foods is politics, food is cultural, food is how you express love, food is about your heritage, it defines who you and who you want to be,” says Rogers. Each week, Rogers invites her guest to reminisce about family suppers and first dates, what they cook, how they eat when performing, the restaurants they choose, and what food they seek when they need comfort. And to punctuate each episode of Table 4, guests such as Ralph Fiennes, Emily Blunt, and Alfonso Cuarón, read their favourite recipe from one of the best-selling River Cafe cookbooks. Table 4 itself, is situated near The River Cafe’s open kitchen, close to the bright pink wood-fired oven and next to the glossy yellow pass, where Ruthie oversees the restaurant. You are invited to take a seat at this intimate table and join the conversation. For more information, recipes, and ingredients, go to https://shoptherivercafe.co.uk/ Web: https://rivercafe.co.uk/ Instagram: www.instagram.com/therivercafelondon/ Facebook: https://en-gb.facebook.com/therivercafelondon/ For more podcasts from iHeartRadio, visit the iheartradio app, apple podcasts, or wherever you listen to your favorite shows. Learn more about your ad-choices at https://www.iheartpodcastnetwork.com
The Joe Rogan Experience
The official podcast of comedian Joe Rogan.