October 16, 2025 • 28 mins
In this final episode of the Uptime Services Dental Summit series, HTM On The Line brings together voices shaping the future of dental and HTM collaboration.
Michael Pettis of ADS Dental Systems shares how simplicity in design built a $20M brand. Jeff Heinz and Patrick Lindsay of the Hu-Friedy Group discuss innovations from Accutron, Vista Research Group, and PWR. And AAMI leaders Danielle McGeary and Robert Burroughs announce a major step forward — integrating dental servicing into the AAMI Exchange.
A powerful close to the series, focused on innovation, collaboration, and progress across the healthcare technology world.
Big thanks to our partners: College of Biomedical Equipment Technology, A.M. BICKFORD, INC., UptimeServices, MD Publishing, Innovative Radiology AND GMC Healthcare Solutions. Your support keeps the HTM mission alive!
This podcast is produced by the B-Hawk Network.
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Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
SPEAKER_07 (00:04):
Welcome back to HTM on the line.
I'm your host, Bryant HawkinsSr.
And this is part four of ourUptime Services Dental Summit
series.
Today, we are wrapping things upwith powerful voices shaping the
future of dental and HTMcollaboration.
First, Michael Pettis from ADSDental Systems shares how the
(00:28):
company grew from zero to 20million in sales.
Then Jeff Hines and PatrickLindsay from the Hue 3D group
break down their latestinnovations in dental equipment
and technology.
And we close it out with Amyleaders Danielle McGarry and
Robert Verrows unveiling a majorannouncement.
(00:50):
The dental community isofficially joining the AMI
Exchange.
Let's get into it.
SPEAKER_00 (01:32):
I'm doing pretty good.
How are you today?
SPEAKER_07 (01:33):
I'm doing great.
So, William, what brings you toUptown Services Summit?
SPEAKER_00 (01:39):
Uh, we've been attending this summit here for a
few years.
So what brings us to thissummit, you know, is the
teamwork.
You know, we sell a product, weprovide a product for Uptown and
Dental Fix.
So uh whatever needs they areneed from us, we try to fulfill
it.
Whatever product or whatnot,technical issues, sales, you
(02:02):
know, we're pretty much here tosupport them.
So what company are you at?
I'm with ADS Dental Systems.
Uh we're out of Ontario,California.
We brought ADS to the UnitedStates back in 2017.
When we brought ADS here, uh wehad zero sales.
Now we're up to 20 million insales.
(02:22):
So we're a fast-growing dentalequipment manufacturing company.
SPEAKER_07 (02:25):
Oh, so y'all manufacture reports?
Yes.
SPEAKER_00 (02:28):
We manufacture uh dental chairs, dental lights,
compressors, dry back systems,all of that type of stuff.
We're coming out with a newautoclave, ACA5.
It's like the Statham 5000autoclave.
So it's a cassette autoclave.
So we'll be launching that inNovember at the uh Greater New
York meeting.
SPEAKER_07 (02:49):
So y'all are only in the United States?
Are y'all outside the UnitedStates also?
SPEAKER_00 (02:54):
Yes, worldwide, international.
So international sales arelarger than the United States
sales, but ADS has been aroundfor 27 years now.
How long have you been withthem?
I've been with ADS since 2017.
They hired me as a consultant,plus uh my counterpartner, Jeff
(03:14):
Nero.
They hired us in 2017 to kind ofbring the product here to the
U.S.
SPEAKER_07 (03:19):
So, how long have you been in the dental business
as a whole?
SPEAKER_00 (03:22):
Uh, I've been in dental for 34 years.
Oh, wow.
Started out in the Navy.
unknown (03:26):
Okay.
SPEAKER_00 (03:27):
Yeah, USS Navy, and got out of the Navy, went to
school for mechanicalengineering, uh, started working
for a dental equipmentmanufacturing company in Fort
Lauderdale, Florida, SummitDental Systems.
Worked them for a few years, andthen I pretty much went out on
my own.
When I went on my own, thiscompany hired me to do
consulting work for them tobring new product to the U.S.
SPEAKER_07 (03:50):
Let me ask you this since you've been doing this
almost 34 years.
Oh, 34 years rather.
You've seen dental evolve, then.
SPEAKER_00 (03:58):
Yes, I have.
I've seen it come a long way.
SPEAKER_07 (04:01):
Where do you see it going next?
SPEAKER_00 (04:04):
Uh next.
Well, we already have chairsthat do massage and heat.
So I don't know.
Technology is is is awesome.
So 3D is panoramic systems,x-ray.
I I see that uh gonna be boominghere.
(04:24):
You know, it's already comingaround, everybody doing 3D.
They they graduate from 2D into3D.
So I I see technology growing inthat in that type of role right
there.
SPEAKER_07 (04:36):
What about AI?
You see that starting to play apart somewhat?
SPEAKER_00 (04:39):
It's it's definitely gonna start playing a part.
Um same way with techniciansneeding to troubleshoot and try
to figure out issues andproblems.
AI probably gonna be taking thatover.
Wow, helping technicians solveissues on equipment.
So I see that's they're gonnakind of kick in.
SPEAKER_07 (04:56):
What problems does your company solve for
technicians or facilities?
SPEAKER_00 (05:02):
With our equipment, we keep it simple.
unknown (05:05):
Okay.
SPEAKER_00 (05:05):
So it's easy to install, very easy.
You don't have to take days toinstall it.
Uh, troubleshooting it, uh, anyissues pop up, troubleshooting
is real simple and easy.
We don't try to make itcomplicated for them.
So that's how we kind of benefitwith the technicians.
They love it.
They'd be like, well, this stuffis very simple, it's easy to put
together, troubleshooting iseasy.
(05:27):
So I think we kind of helpedthem out a lot with that.
SPEAKER_07 (05:30):
What are you guys showcasing at the summit this
year?
SPEAKER_00 (05:33):
This year, we have uh our newest dental chest
called the AJ 18.
We have options on it.
You can get heat, you can getmassage on it as well.
We have our continental styledelivery system.
So continental style is with thewhip arms.
So you have a whip arm so ittakes the pull effect off the uh
doctor's wrist when he's insidethe patient's mouth.
(05:55):
So we're showcasing that.
Also, our amber two dental lightwith the curing modes for
composites and whatnot.
The doctor doing a composite inyour mouth, you have that curing
mode on that, so it doesn't curethe composite fast enough.
SPEAKER_07 (06:09):
I appreciate you coming in and spending a second
of time with me, man.
It was well appreciated.
SPEAKER_00 (06:14):
Um more than welcome.
SPEAKER_07 (06:16):
Continue to enjoy the summit and wish you guys the
best.
SPEAKER_00 (06:19):
Thank you.
SPEAKER_07 (06:19):
Thank you.
We're here with another guest onHTM Online at Uptime Services
Dental Summit.
I have two individuals.
I'm gonna allow them tointroduce themselves.
How are you guys doing?
SPEAKER_03 (06:33):
Hey, good, good, how are you?
Very good.
Thanks for inviting us.
SPEAKER_07 (06:37):
So, what's your name and who you with?
SPEAKER_03 (06:38):
Yeah, so uh I'm Jeff Hines.
And I'm Patrick Lindsey.
And so we're with Hugh FreedyGroup.
Uh, Hugh Fritie Group consistsof many brands, but on the
equipment side, Vista ResearchGroup, Accutron, and we have a
recently added uh product linecalled Power, which is
abbreviated PWR.
(06:59):
So we're excited to be here andtalk a little bit about it.
SPEAKER_07 (07:02):
Right.
So Power.
Let's start with the last onefirst.
What does Power mean for thedental world?
SPEAKER_06 (07:09):
Power is really an acronym that we came up with.
First, to make it simple soeveryone would know what the
name is.
And two, we want to give powerback to the dentists and its
clinicians.
With power, this particulardevice is a combo deni uh
device.
It is a piezo and air polishingdevice.
(07:29):
So it gives the power to thehygienist to both do prophylaxis
and power scaling.
SPEAKER_07 (07:36):
Oh wow.
That's great.
So your products are mainly forthe end user more than the
technical side, or how's itwork?
SPEAKER_03 (07:45):
Yeah, absolutely.
So our products are gearedtowards making things more
efficient and easier for theclinician and the dentist in the
office.
So we also have Accutron.
So Accutron is a nitrous oxide,what we call conscious sedation
equipment.
So it helps to put patients atease when the clinicians are
doing their work.
(08:06):
And we also have a product linecalled Vista Research Group,
which is uh waterline equipment.
So that provides uh VistaPure,for example, provides low TDS
water for dental needle waterlines, and it also offers up
deionized still-like water forsterilizers.
SPEAKER_07 (08:24):
What problem does your company solve for
technicians or healthcarefacilities?
SPEAKER_03 (08:30):
So one of the things that that we help solve, we have
ASEE, excuse me, we have ASSE,6020 certified reps to help
guide techs, any questions theyhave on medgas, doing installs,
maintenance, any repairs thatthey may have to send back,
calibrations.
So that's sort of a value add.
(08:51):
If they call into Acutron,they'll have folks who who you
know know what they're talkingabout, as well as some of our
sales reps.
And then also we have twoservice tech service reps who
have a combined experience ofover 50 years.
So be rest assured, you know,when when any service tech calls
in for assistance and support,they're gonna have everything
(09:12):
they need.
They'll have the answers to anyquestions uh when they're in the
field or in that when they're inthat office and they need
something quickly, we'll be ableto help them out.
SPEAKER_07 (09:21):
Oh, that's great.
You want to add something tothat?
SPEAKER_06 (09:24):
Uh sure.
So yeah, my product, again, thepower units really for
clinicians versus the tech, thetech services guys.
For clinicians, the airpolishing device is an efficient
way for them to treat aestheticsand therapeutics for better
outcomes in patients.
We'll also eliminate biofilmfaster than hand scaling or
(09:46):
power scaling.
And it's the best way to cleanaround implants and other
restorative materials thatpatients may have in their
mouth.
SPEAKER_07 (09:52):
Right.
So is this your guys' first timeever coming to a um dental
summit?
SPEAKER_03 (10:00):
ServiceTechs, yes, for for uptime.
Yep, this is our first timehere.
SPEAKER_07 (10:04):
So, how's it been going?
SPEAKER_03 (10:05):
It's been great.
It's been a lot of greatinteractions, especially uh I
know Patrick's had some greatconversations with power, and we
have uh one of our uh theservice tech representatives I
talked about earlier.
He's here, John Allgood, who'salso been covering a lot of good
Accutron questions about ourmanifolds and flow meters, and
it's been really interactive andgreat so far.
SPEAKER_07 (10:28):
So, how long have you guys been in this industry?
SPEAKER_03 (10:32):
That's a great question.
Yeah, so I've been around since2007.
I was doing medical sales fortwo years before that.
So, yeah.
SPEAKER_06 (10:42):
I've been in the dental business for over 20
years.
SPEAKER_07 (10:45):
Oh wow.
So I guess if you both had tosay dental, the dental world has
definitely evolved from when youfirst got into it.
So, what do y'all think you seedental going next, in your
opinion?
Where do you see it going fromhere?
From let's say two years fromnow, where do you think it'll
be?
SPEAKER_03 (11:03):
Yeah, sure.
That's uh that's a greatquestion.
There's so many movingcomponents to our industry,
moving very fast since comingout of COVID.
There's kind of the the obviouswith uh group practices who are
just growing rapidly, especiallyin that mid-market area.
But also, softwares like thatUptime offers, I think is
something that we'll we'll seesignificant growth in.
(11:24):
It's a real value add.
It really helps offices kind ofkeep things on track with a
peace of mind of having thatsoftware kind of remind them of
any maintenance or anythingthat's needed that ties into
some of our products.
Like, for example, uh withAkichon flow meters, we
recommend to check forcalibration every two years.
And that's something that we'relooking to maybe partner with
(11:45):
Uptime to incorporate into thatuh reminder software.
But you know, that's technologyand group practices.
I think those are kind of two ofthe biggest areas and where
where customers are buying, Ithink the buying habits are
changing rapidly.
They're looking in a variety ofareas, whereas maybe in the past
they would just look in in youknow one particular area to buy
(12:07):
their products.
SPEAKER_07 (12:08):
You want to add to that?
Sure.
SPEAKER_06 (12:11):
I mean, I I got my take as well.
Okay, uh, as Jeff alreadymentioned, but DSOs, which is
what we call the grouppractices, you're gonna see more
and more of that.
So you have to start thinkingahead about how you're gonna
manage that.
You're not just doing one officeat a time.
If you're talking to a grouppractice, you're gonna be
talking to multiples that willbe dispersed across the many
(12:31):
facilities that they have.
And then I'm gonna put a twiston this just a little bit, and
the product isn't here, but wealso do infection control.
So I think more and more we'regonna be looking at ways of you
know, better serving the dentalpractice to manage infection
control.
You know, we they talk aboutwhat's next on the horizon that
(12:54):
could be a problem for just usas people, but also in the
dental practice.
We're in the medical field,guys.
Just because it says dentaldoesn't mean that we're not.
So we need to look at it assuch.
SPEAKER_07 (13:05):
Absolutely, and because dental is extremely
important because through themouth can come any kind of
infection, it can cause damageto the entire body.
So dental is important if nobodyrealizes that.
All right, well, thank you guysfor coming on.
I appreciate your informationand I wish you guys much success
in your endeavors and enjoy therest of the show.
SPEAKER_03 (13:24):
Likewise.
Perfect.
Thank you.
SPEAKER_07 (13:26):
All right, hey, we're back here on HTM on the
line podcast.
I have two special guests thatdoesn't need an announcement,
but I'll let them say hello toeveryone.
Thank you.
SPEAKER_04 (13:38):
You first.
SPEAKER_07 (13:39):
Ladies first.
SPEAKER_04 (13:40):
Ladies first.
Go ahead.
SPEAKER_02 (13:42):
Hi, I'm Danielle McGee.
I'm the vice president ofhealthcare technology management
at Amy.
SPEAKER_04 (13:47):
And I am Robert Burroughs, Chief Learning and
Development Officer at Amy.
SPEAKER_07 (13:51):
How are you guys doing?
SPEAKER_04 (13:52):
We are doing very well.
Thanks for having us.
SPEAKER_07 (13:54):
Oh man, it's always a pleasure.
How y'all enjoying Charlotte forthis quick time y'all been here,
huh?
SPEAKER_04 (14:01):
You know, it walked a little bit.
Very nice, very nice.
And we were supposed to have aconference here a few years ago.
Oh, really?
A little thing called COVID camealong that didn't happen.
So Amy was Amy Exchange wasscheduled to be here in 2021.
SPEAKER_02 (14:14):
And instead they got us doing a live show for a week.
SPEAKER_04 (14:16):
That's true.
They got rewired.
So they've got to be able to dothat.
SPEAKER_02 (14:18):
That's where it was born.
Yeah.
SPEAKER_04 (14:20):
It's a lovely city, and we're looking forward to
being in NASCAR today.
That'll be great.
Very excited to see that.
SPEAKER_01 (14:24):
I've never I've never been in there before.
So it should be a great event.
SPEAKER_07 (14:28):
So let's just cut to the chase.
No pun intended chase.
SPEAKER_02 (14:33):
But the viewer system viewers.
SPEAKER_07 (14:40):
What brings you guys to Uptime Services Summit?
SPEAKER_02 (14:45):
Well, I mean, we we did have a big announcement this
morning for those that weren'tat our keynote.
Robert and I spoke this morning.
And, you know, Robert and I wereinvited to come here last year
and we came and we just saw alot of opportunity working with
the ADA, the American DentalAssociation, the College of
Biomedical Equipment Technologyand Uptime Health.
(15:05):
And we just saw so manysynergies, you know, the dental
technicians and all the workthat they do and how it really
is HTM.
You know, it's just a specialtyof HTM.
So, with that, we came here toannounce that starting at Amy
Exchange 2026, this dentalservicing conference will be
part of the Amy Exchange.
SPEAKER_04 (15:27):
Can we do some on the table there?
We'll really mess with your mic.
Yeah, yeah.
No, it's very exciting.
There you go.
Yeah, so starting next year inDenver, uh, when we're there
late May, early June, we willhave a dental pavilion that will
be co-sponsored by Uptime Healthfor four years.
They've made a four-yearcommitment, exactly.
(15:47):
And everything that's greatabout this conference is gonna
become a part of me exchange,and we hope to grow it as well.
There'll be a theater within thepavilion doing uh educational
sessions, et cetera.
And uh we hope to be adding moreand more services in the coming
years, dental track.
We're gonna do, I think thisyear, technical training.
SPEAKER_02 (16:06):
We will.
We'll be doing some technicaltraining in the dental area.
So you know, and what's reallygreat about that is now all
biomeds or BMATs have access todental training.
You know, if it's something thatthey were interested in learning
or tinkering with, you know,it's really just bringing these
two communities together andbringing opportunity as well.
SPEAKER_04 (16:24):
Yeah, and we're very excited about it.
SPEAKER_07 (16:27):
So let's just talk for the person that doesn't
understand, like me.
Dental pavilion, is it gonna belike on the Amy floor or is it?
SPEAKER_04 (16:35):
What do you mean you don't understand?
You're a roving reporter on thefloor.
It works for us.
So you know the expo floor,right?
So there'll be a special sectionthat's uh just for uh our dental
exhibitors.
There'll be a stage in thatsection where folks can do
presentations throughout thehours if the expo floor is open.
And then in addition to that, Iguess the technical training,
(16:56):
Danielle, we'll have a separatearea for that.
We will, yeah, training room.
SPEAKER_02 (17:00):
And just to go back to the pavilion, it'll be
there's 30 booths set aside forthe dental servicing companies,
the manufacturers, and any ofsterilization, anyone involved
in the dental sphere.
So when we say pavilion, we'rereally kind of like segmenting
off the floor and giving it adental area.
So we kind of walk through thereand all the dental vendors will
(17:21):
be together and that stage willbe there as well.
Kind of like our ARV or theater,you know, how there's like that
area where you can kind of standthere and watch.
So, you know what?
Your booth, Tri Medics had atheater in it.
unknown (17:32):
Yes.
SPEAKER_02 (17:34):
So it's gonna be like that where people can sit
down and listen to someeducation in the dental area.
Long term, you would love tohave a total dental track within
the exchange, but we kind of gotto scale and grow, get the
buy-in.
But the technical training, likeRobert said, will be in a
separate room and it'll just bepart of our general technical
track that we normally have.
(17:54):
We'll have dental offeringsinstead of that's something.
SPEAKER_07 (17:56):
I'm gonna tell you it's gonna be something.
Speaking from working in ahospital, we have a lot of
dental offices and clinics, andwe have challenges trying to fix
some of this equipment, so thatmight be great for the bow meds.
We have to depend on vendors todo the work.
But if sometimes they'll come inthere and take 10 minutes to fix
something.
So, man, I wonder if my guys canget some kind of hands-on
(18:19):
training.
Right.
This might be a greatopportunity to justify sending
my guys there because you gotdental now.
That's a great aspect because Idon't think that's nowhere.
SPEAKER_04 (18:28):
But here that's one of the main reasons we want to
do this.
We want to bring the twocommunities together, and it's a
two-way street.
The folks who've been in dentalservicing are very excited to
understand more about thebroader scope of HTM.
And folks said, and of course,we had Janesh from Uptime Health
on the main stage last year atAmy Exchange, and he spoke about
opportunities in the dentalspace.
And everyone on the sort of moretraditional HTM side from the
(18:52):
Amy family was very excitedabout dental.
So it's very much a two-waystreet.
Yeah.
I think it will benefit bothsides.
SPEAKER_02 (18:57):
And this is really no different than BMET who
specialize, whether it'srespiratory anesthesia, imaging,
dialysis.
You know, this is just anotherspecialty area, and they
shouldn't be fragmented andseparated.
We're one community and we'restronger together.
So we really want to break downthose walls and really bring
them together.
SPEAKER_07 (19:17):
And I think I'm telling you, it's going to be
great because that's the onlyplace I think of in healthcare
that nobody really goes to.
SPEAKER_02 (19:24):
Right.
SPEAKER_07 (19:25):
Dental.
They just call out the vendors.
They don't think abouttroubleshooting it because we
don't have a training.
So this is a great Yeah.
SPEAKER_02 (19:32):
With the exception of the VA.
The VA handles a lot of theirown dental.
Most VA hospitals do have dentalclinics for those that are 100%
disabled and more.
They get free dental carethrough the VA.
So, you know, there are someHTMs and areas doing that now,
but it's not broad and it's notconsistent.
And I think through that we cangrow more in the dental space
(19:53):
for sure.
SPEAKER_07 (19:54):
And if anything, they could meet vendors because
we do little surface repairs,but this way you probably can do
some deep dive repairs with thebecause just me talking to the
guys here, they're telling methings I can do on my own.
I'm like, really?
Just get the parts.
So I'm learning something, I'mbringing home with me to talk to
my guys.
So that's great.
SPEAKER_02 (20:16):
And what I love about the dental vendors here,
they seem really willing toshare information and really set
you up to succeed and reallyproactively maintain your dental
devices, which is reallyrefreshing.
SPEAKER_07 (20:29):
But I'll tell you one thing.
I heard a few of them tell me,yeah, dental is good, but I want
to get in the bottom hit.
SPEAKER_02 (20:35):
So that's okay.
You know, it's you know, it'sthere's gonna be
cross-pollination.
You may have some uh the folksfrom the traditional BMET side
go into dental, but then you mayhave some dental folks discover
the the traditional BMET side,or maybe they go into imaging or
and grow.
SPEAKER_07 (20:51):
It's a win-win because he's bringing his dental
experience.
I'm gonna hire him just becausehe got dental experience.
Yeah, he takes care of all of mydental stuff at multiple
hospitals.
SPEAKER_05 (20:58):
Yeah.
Right.
SPEAKER_07 (20:59):
And so it's a it's a win for both sides, I think.
SPEAKER_04 (21:02):
Yeah.
SPEAKER_07 (21:03):
Absolutely.
This partnership we have withUptime Held and Amy, how do you
guys see this reshaping thedental industry?
SPEAKER_02 (21:12):
I think it brings a lot of opportunity.
So Amy offers a lot in the senseof our standards development
work, our education, ourcertification, and our events.
And this is really an area thatthe dental community wasn't
capitalizing on because theyreally had nowhere to go.
Now we can really be theircareer development partner where
(21:34):
they can grow their careers,they have somewhere to go with
concerns and issues.
You know, after we spoke, theamount of questions around water
quality and looking foradditional water quality
standards, because as we allknow, you know, we become, since
you know, we've grown up on thehospital side of things, we're
used to being regulated by CMSand therefore accredited on
(21:56):
behalf of the accrediting bodiesthat CMS deems acceptable, like
the Joint Commission or the DNV.
Dental is not that way for theprivate standalone practices.
And there's 176,000 of themacross the country, and that's
growing.
And there really is nostandardization or rules or
anyone coming in to say, youknow, your water quality isn't
(22:20):
up to par per this standard, oror even doing routine
preventative maintenance on theequipment.
You know, there is a hugecorrelation to overall health
and dental health.
And also when you think aboutthe sterilization side of it,
you know, you can spread a lotof bad stuff like hep C through
(22:40):
non-sterilized tools.
And they're seeing a link tothat in some dental areas.
Uh, you know, even legionellaand water can be a major
concern.
So we want to hear thoseproblems and we want to find
solutions and bring togetherthose stakeholders to really
make dental care safer.
And dental care is healthcareand dental servicing is HTM.
(23:03):
So it's such an opportunity forthese folks.
And I I don't I don't want tospeak on behalf of both of us,
but I was so happy to see howreceptive and happy the dental
community was when we made thisannouncement.
SPEAKER_04 (23:17):
Absolutely.
And I think, you know, we'rewe're partnering with Uptime
Health on this because we sharethe same purpose and mission.
And so this isn't really aboutnecessarily about our direct
relationship between the twoorganizations, it's about what
we're trying to do together forthe community.
So this is one piece of what wewant to do in terms of adding
this to Amy Exchange.
(23:38):
But all of the other things thatwe do around standards,
training, certification, all ofthose opportunities are on the
table, and we're delighted to bepartner with Uptime in this.
But it's a it's just a startingpoint.
It's really a commitment to thegentle community that we're
making.
SPEAKER_02 (23:54):
Yeah.
Yeah, put Uptime Health aside.
They're a sponsor of thepavilion at Exchange, but we
want a deep relationship withall of those technicians, all of
those business owners, themanufacturers, so we can really
help and make change.
SPEAKER_04 (24:08):
But we won't put them aside.
They're wonderful.
SPEAKER_07 (24:13):
I think the dental when the dental industry comes
to Amy, they're gonna beawestruck at all of the how huge
the show is.
It's gonna be a lot of fun.
This is their biggest show.
They're gonna be like, wow.
So I'm just visualizing the VRset coming out with some type of
way to do some repairs on handpieces.
Yeah, yeah, yeah.
(24:33):
To see something happening.
SPEAKER_02 (24:35):
You know what's interesting?
Someone last year then saidthis, and then when I was at
lunch, a technician that I wastalking to said it again.
You'll get a call from a dentistor someone in the practice
saying, you know, thecompressor's broken, and you get
there, and it's actually thevacuum.
Like they don't even know theirequipment.
SPEAKER_07 (24:51):
No, they don't.
I mean, well, that's in thehospital too, though.
I met three kids from Arkansas,and guys he's been doing it two
months, and he's he can'tbelieve the money he's making.
SPEAKER_04 (25:02):
Yeah.
It's a good career opportunityfor folks, absolutely.
SPEAKER_07 (25:05):
Now, CBAT has developed a program.
Are you guys helping with thatany kind of way?
SPEAKER_04 (25:10):
So they've done that independently.
That's not something Amy ispartnering on, but we are
looking at the potential formaybe a uh specialty
certification.
SPEAKER_02 (25:19):
Yeah, that would wrap that up.
So the thought would be youknow, they provide that
entry-level training andeducation, build that tech, and
then afterwards they could comeand get certified through Amy.
SPEAKER_07 (25:33):
Um, I think I need to give you guys a shout out on
basement to bedside podcast.
SPEAKER_02 (25:38):
No, that's we have one more.
SPEAKER_04 (25:43):
Yeah.
SPEAKER_02 (25:44):
Yeah, so this kind of spawned out.
I know you're no stranger tolive at Amy Exchange.
You help us on the floor.
That's right.
SPEAKER_04 (25:50):
One of our roving reporters every year at Amy
Exchange.
Yeah.
SPEAKER_02 (25:53):
So, you know, Robert and I have done this show for
years, starting in 2021, like wetalked about earlier.
And, you know, I think it's justreally gotten somewhat popular
and people like us together.
And we wanted to just do it morefrequently.
So we figured, you know what,why not start a quarterly
podcast?
So we'll do it three times ayear at the Amy Studio.
And in our fourth quarterly one,we'll be at Amy Exchange every
(26:16):
year as live at Amy Exchange,but it's basement to bedside
from basement to bedside.
And we just released our firstepisode this week.
It just dropped on uh you canwatch it on YouTube or Spotify.
Definitely check it out.
We want to hear from you guys.
We want to hear your funnystories, sticky notes, great
stories you have, and just anybright ideas.
SPEAKER_04 (26:37):
So absolutely.
SPEAKER_07 (26:39):
I think somebody told you, Danielle, you can do a
podcast.
I don't know who it was.
SPEAKER_02 (26:43):
I know you had said to do it, and you know, no
inspiring us.
Well, we didn't want to competewith you all.
SPEAKER_07 (26:50):
So but the modem area.
Yeah.
Who was who was that firstguest?
I don't want to say you couldtell.
SPEAKER_02 (26:56):
Fluke Biomedical, Justin Ross and Jamie Spargus.
SPEAKER_07 (27:01):
Yeah, you can leave Jamie off.
No, I'm joking.
It was a great it was a greatpodcast.
Oh, did you listen to it?
SPEAKER_02 (27:06):
Oh, thank you so much.
Thank you.
SPEAKER_04 (27:08):
We're still learning, it's gonna get better
and better.
And we won't add, I don't knowif you've done this yet in your
shows, but uh, we're gonna add alive component to it.
So we're gonna actually drop thechat in and answer questions.
SPEAKER_02 (27:18):
People can ask us questions live.
SPEAKER_04 (27:21):
Everybody's sort of sweating bullets about that, but
I'm like, I think we can do it.
Let's figure it out.
SPEAKER_02 (27:25):
Everyone besides Robert and me, we just answer
everything live on air.
SPEAKER_04 (27:30):
I think we started talking about gas stations in
the last podcast.
SPEAKER_02 (27:33):
We did, we were talking about Buckeys, yeah.
SPEAKER_04 (27:35):
Uh you know, we'll we'll let the audience or the
interviewer or anyone else takeus in almost any direction.
SPEAKER_07 (27:41):
That's the plan for the group.
SPEAKER_04 (27:42):
Yeah, yeah.
Gotta meet the audience wherethey are.
SPEAKER_07 (27:46):
But thanks for coming on.
SPEAKER_04 (27:47):
Thank you for having me forward to everything you do
for the field.
Thank you, Sparring.
What you've done and what youcontinue to do.
So keep up the good work, and welook forward to supporting you.
SPEAKER_07 (27:56):
Yes, sir.
Appreciate you guys.
All right.
What an incredible way to wrapup our Uptime Services Dental
Summit series here on HTM on theline.
Big thanks to Michael Pettisfrom ADS Dental Systems, Jeff
Hines and Patrick Lindsey fromthe Hugh Freedie Group, and
(28:17):
Amy's Danielle McGary and RobertBurroughs for sharing how
collaboration is transformingboth the dental and HTM worlds.
Remember, progress doesn'thappen in isolation.
It happens when leaders connect,share knowledge, and move the
field forward together.
I'm Brian Houghton Sr.
(28:38):
and this is HTM on the line.
Where we don't just fixequipment, we elevate the
culture.
Y'all be safe out there.
Welcome back to HTM on the line.
I'm your host, Bryant HawkinsSr.
And this is part four of ourUptime Services Dental Summit
series.
Today, we are wrapping things upwith powerful voices shaping the
future of dental and HTMcollaboration.
First, Michael Pettis from ADSDental Systems shares how the
(00:28):
company grew from zero to 20million in sales.
Then Jeff Hines and PatrickLindsay from the Hue 3D group
break down their latestinnovations in dental equipment
and technology.
And we close it out with Amyleaders Danielle McGarry and
Robert Verrows unveiling a majorannouncement.
(00:50):
The dental community isofficially joining the AMI
Exchange.
Let's get into it.
SPEAKER_00 (01:32):
I'm doing pretty good.
How are you today?
SPEAKER_07 (01:33):
I'm doing great.
So, William, what brings you toUptown Services Summit?
SPEAKER_00 (01:39):
Uh, we've been attending this summit here for a
few years.
So what brings us to thissummit, you know, is the
teamwork.
You know, we sell a product, weprovide a product for Uptown and
Dental Fix.
So uh whatever needs they areneed from us, we try to fulfill
it.
Whatever product or whatnot,technical issues, sales, you
(02:02):
know, we're pretty much here tosupport them.
So what company are you at?
I'm with ADS Dental Systems.
Uh we're out of Ontario,California.
We brought ADS to the UnitedStates back in 2017.
When we brought ADS here, uh wehad zero sales.
Now we're up to 20 million insales.
(02:22):
So we're a fast-growing dentalequipment manufacturing company.
SPEAKER_07 (02:25):
Oh, so y'all manufacture reports?
Yes.
SPEAKER_00 (02:28):
We manufacture uh dental chairs, dental lights,
compressors, dry back systems,all of that type of stuff.
We're coming out with a newautoclave, ACA5.
It's like the Statham 5000autoclave.
So it's a cassette autoclave.
So we'll be launching that inNovember at the uh Greater New
York meeting.
SPEAKER_07 (02:49):
So y'all are only in the United States?
Are y'all outside the UnitedStates also?
SPEAKER_00 (02:54):
Yes, worldwide, international.
So international sales arelarger than the United States
sales, but ADS has been aroundfor 27 years now.
How long have you been withthem?
I've been with ADS since 2017.
They hired me as a consultant,plus uh my counterpartner, Jeff
(03:14):
Nero.
They hired us in 2017 to kind ofbring the product here to the
U.S.
SPEAKER_07 (03:19):
So, how long have you been in the dental business
as a whole?
SPEAKER_00 (03:22):
Uh, I've been in dental for 34 years.
Oh, wow.
Started out in the Navy.
unknown (03:26):
Okay.
SPEAKER_00 (03:27):
Yeah, USS Navy, and got out of the Navy, went to
school for mechanicalengineering, uh, started working
for a dental equipmentmanufacturing company in Fort
Lauderdale, Florida, SummitDental Systems.
Worked them for a few years, andthen I pretty much went out on
my own.
When I went on my own, thiscompany hired me to do
consulting work for them tobring new product to the U.S.
SPEAKER_07 (03:50):
Let me ask you this since you've been doing this
almost 34 years.
Oh, 34 years rather.
You've seen dental evolve, then.
SPEAKER_00 (03:58):
Yes, I have.
I've seen it come a long way.
SPEAKER_07 (04:01):
Where do you see it going next?
SPEAKER_00 (04:04):
Uh next.
Well, we already have chairsthat do massage and heat.
So I don't know.
Technology is is is awesome.
So 3D is panoramic systems,x-ray.
I I see that uh gonna be boominghere.
(04:24):
You know, it's already comingaround, everybody doing 3D.
They they graduate from 2D into3D.
So I I see technology growing inthat in that type of role right
there.
SPEAKER_07 (04:36):
What about AI?
You see that starting to play apart somewhat?
SPEAKER_00 (04:39):
It's it's definitely gonna start playing a part.
Um same way with techniciansneeding to troubleshoot and try
to figure out issues andproblems.
AI probably gonna be taking thatover.
Wow, helping technicians solveissues on equipment.
So I see that's they're gonnakind of kick in.
SPEAKER_07 (04:56):
What problems does your company solve for
technicians or facilities?
SPEAKER_00 (05:02):
With our equipment, we keep it simple.
unknown (05:05):
Okay.
SPEAKER_00 (05:05):
So it's easy to install, very easy.
You don't have to take days toinstall it.
Uh, troubleshooting it, uh, anyissues pop up, troubleshooting
is real simple and easy.
We don't try to make itcomplicated for them.
So that's how we kind of benefitwith the technicians.
They love it.
They'd be like, well, this stuffis very simple, it's easy to put
together, troubleshooting iseasy.
(05:27):
So I think we kind of helpedthem out a lot with that.
SPEAKER_07 (05:30):
What are you guys showcasing at the summit this
year?
SPEAKER_00 (05:33):
This year, we have uh our newest dental chest
called the AJ 18.
We have options on it.
You can get heat, you can getmassage on it as well.
We have our continental styledelivery system.
So continental style is with thewhip arms.
So you have a whip arm so ittakes the pull effect off the uh
doctor's wrist when he's insidethe patient's mouth.
(05:55):
So we're showcasing that.
Also, our amber two dental lightwith the curing modes for
composites and whatnot.
The doctor doing a composite inyour mouth, you have that curing
mode on that, so it doesn't curethe composite fast enough.
SPEAKER_07 (06:09):
I appreciate you coming in and spending a second
of time with me, man.
It was well appreciated.
SPEAKER_00 (06:14):
Um more than welcome.
SPEAKER_07 (06:16):
Continue to enjoy the summit and wish you guys the
best.
SPEAKER_00 (06:19):
Thank you.
SPEAKER_07 (06:19):
Thank you.
We're here with another guest onHTM Online at Uptime Services
Dental Summit.
I have two individuals.
I'm gonna allow them tointroduce themselves.
How are you guys doing?
SPEAKER_03 (06:33):
Hey, good, good, how are you?
Very good.
Thanks for inviting us.
SPEAKER_07 (06:37):
So, what's your name and who you with?
SPEAKER_03 (06:38):
Yeah, so uh I'm Jeff Hines.
And I'm Patrick Lindsey.
And so we're with Hugh FreedyGroup.
Uh, Hugh Fritie Group consistsof many brands, but on the
equipment side, Vista ResearchGroup, Accutron, and we have a
recently added uh product linecalled Power, which is
abbreviated PWR.
(06:59):
So we're excited to be here andtalk a little bit about it.
SPEAKER_07 (07:02):
Right.
So Power.
Let's start with the last onefirst.
What does Power mean for thedental world?
SPEAKER_06 (07:09):
Power is really an acronym that we came up with.
First, to make it simple soeveryone would know what the
name is.
And two, we want to give powerback to the dentists and its
clinicians.
With power, this particulardevice is a combo deni uh
device.
It is a piezo and air polishingdevice.
(07:29):
So it gives the power to thehygienist to both do prophylaxis
and power scaling.
SPEAKER_07 (07:36):
Oh wow.
That's great.
So your products are mainly forthe end user more than the
technical side, or how's itwork?
SPEAKER_03 (07:45):
Yeah, absolutely.
So our products are gearedtowards making things more
efficient and easier for theclinician and the dentist in the
office.
So we also have Accutron.
So Accutron is a nitrous oxide,what we call conscious sedation
equipment.
So it helps to put patients atease when the clinicians are
doing their work.
(08:06):
And we also have a product linecalled Vista Research Group,
which is uh waterline equipment.
So that provides uh VistaPure,for example, provides low TDS
water for dental needle waterlines, and it also offers up
deionized still-like water forsterilizers.
SPEAKER_07 (08:24):
What problem does your company solve for
technicians or healthcarefacilities?
SPEAKER_03 (08:30):
So one of the things that that we help solve, we have
ASEE, excuse me, we have ASSE,6020 certified reps to help
guide techs, any questions theyhave on medgas, doing installs,
maintenance, any repairs thatthey may have to send back,
calibrations.
So that's sort of a value add.
(08:51):
If they call into Acutron,they'll have folks who who you
know know what they're talkingabout, as well as some of our
sales reps.
And then also we have twoservice tech service reps who
have a combined experience ofover 50 years.
So be rest assured, you know,when when any service tech calls
in for assistance and support,they're gonna have everything
(09:12):
they need.
They'll have the answers to anyquestions uh when they're in the
field or in that when they're inthat office and they need
something quickly, we'll be ableto help them out.
SPEAKER_07 (09:21):
Oh, that's great.
You want to add something tothat?
SPEAKER_06 (09:24):
Uh sure.
So yeah, my product, again, thepower units really for
clinicians versus the tech, thetech services guys.
For clinicians, the airpolishing device is an efficient
way for them to treat aestheticsand therapeutics for better
outcomes in patients.
We'll also eliminate biofilmfaster than hand scaling or
(09:46):
power scaling.
And it's the best way to cleanaround implants and other
restorative materials thatpatients may have in their
mouth.
SPEAKER_07 (09:52):
Right.
So is this your guys' first timeever coming to a um dental
summit?
SPEAKER_03 (10:00):
ServiceTechs, yes, for for uptime.
Yep, this is our first timehere.
SPEAKER_07 (10:04):
So, how's it been going?
SPEAKER_03 (10:05):
It's been great.
It's been a lot of greatinteractions, especially uh I
know Patrick's had some greatconversations with power, and we
have uh one of our uh theservice tech representatives I
talked about earlier.
He's here, John Allgood, who'salso been covering a lot of good
Accutron questions about ourmanifolds and flow meters, and
it's been really interactive andgreat so far.
SPEAKER_07 (10:28):
So, how long have you guys been in this industry?
SPEAKER_03 (10:32):
That's a great question.
Yeah, so I've been around since2007.
I was doing medical sales fortwo years before that.
So, yeah.
SPEAKER_06 (10:42):
I've been in the dental business for over 20
years.
SPEAKER_07 (10:45):
Oh wow.
So I guess if you both had tosay dental, the dental world has
definitely evolved from when youfirst got into it.
So, what do y'all think you seedental going next, in your
opinion?
Where do you see it going fromhere?
From let's say two years fromnow, where do you think it'll
be?
SPEAKER_03 (11:03):
Yeah, sure.
That's uh that's a greatquestion.
There's so many movingcomponents to our industry,
moving very fast since comingout of COVID.
There's kind of the the obviouswith uh group practices who are
just growing rapidly, especiallyin that mid-market area.
But also, softwares like thatUptime offers, I think is
something that we'll we'll seesignificant growth in.
(11:24):
It's a real value add.
It really helps offices kind ofkeep things on track with a
peace of mind of having thatsoftware kind of remind them of
any maintenance or anythingthat's needed that ties into
some of our products.
Like, for example, uh withAkichon flow meters, we
recommend to check forcalibration every two years.
And that's something that we'relooking to maybe partner with
(11:45):
Uptime to incorporate into thatuh reminder software.
But you know, that's technologyand group practices.
I think those are kind of two ofthe biggest areas and where
where customers are buying, Ithink the buying habits are
changing rapidly.
They're looking in a variety ofareas, whereas maybe in the past
they would just look in in youknow one particular area to buy
(12:07):
their products.
SPEAKER_07 (12:08):
You want to add to that?
Sure.
SPEAKER_06 (12:11):
I mean, I I got my take as well.
Okay, uh, as Jeff alreadymentioned, but DSOs, which is
what we call the grouppractices, you're gonna see more
and more of that.
So you have to start thinkingahead about how you're gonna
manage that.
You're not just doing one officeat a time.
If you're talking to a grouppractice, you're gonna be
talking to multiples that willbe dispersed across the many
(12:31):
facilities that they have.
And then I'm gonna put a twiston this just a little bit, and
the product isn't here, but wealso do infection control.
So I think more and more we'regonna be looking at ways of you
know, better serving the dentalpractice to manage infection
control.
You know, we they talk aboutwhat's next on the horizon that
(12:54):
could be a problem for just usas people, but also in the
dental practice.
We're in the medical field,guys.
Just because it says dentaldoesn't mean that we're not.
So we need to look at it assuch.
SPEAKER_07 (13:05):
Absolutely, and because dental is extremely
important because through themouth can come any kind of
infection, it can cause damageto the entire body.
So dental is important if nobodyrealizes that.
All right, well, thank you guysfor coming on.
I appreciate your informationand I wish you guys much success
in your endeavors and enjoy therest of the show.
SPEAKER_03 (13:24):
Likewise.
Perfect.
Thank you.
SPEAKER_07 (13:26):
All right, hey, we're back here on HTM on the
line podcast.
I have two special guests thatdoesn't need an announcement,
but I'll let them say hello toeveryone.
Thank you.
SPEAKER_04 (13:38):
You first.
SPEAKER_07 (13:39):
Ladies first.
SPEAKER_04 (13:40):
Ladies first.
Go ahead.
SPEAKER_02 (13:42):
Hi, I'm Danielle McGee.
I'm the vice president ofhealthcare technology management
at Amy.
SPEAKER_04 (13:47):
And I am Robert Burroughs, Chief Learning and
Development Officer at Amy.
SPEAKER_07 (13:51):
How are you guys doing?
SPEAKER_04 (13:52):
We are doing very well.
Thanks for having us.
SPEAKER_07 (13:54):
Oh man, it's always a pleasure.
How y'all enjoying Charlotte forthis quick time y'all been here,
huh?
SPEAKER_04 (14:01):
You know, it walked a little bit.
Very nice, very nice.
And we were supposed to have aconference here a few years ago.
Oh, really?
A little thing called COVID camealong that didn't happen.
So Amy was Amy Exchange wasscheduled to be here in 2021.
SPEAKER_02 (14:14):
And instead they got us doing a live show for a week.
SPEAKER_04 (14:16):
That's true.
They got rewired.
So they've got to be able to dothat.
SPEAKER_02 (14:18):
That's where it was born.
Yeah.
SPEAKER_04 (14:20):
It's a lovely city, and we're looking forward to
being in NASCAR today.
That'll be great.
Very excited to see that.
SPEAKER_01 (14:24):
I've never I've never been in there before.
So it should be a great event.
SPEAKER_07 (14:28):
So let's just cut to the chase.
No pun intended chase.
SPEAKER_02 (14:33):
But the viewer system viewers.
SPEAKER_07 (14:40):
What brings you guys to Uptime Services Summit?
SPEAKER_02 (14:45):
Well, I mean, we we did have a big announcement this
morning for those that weren'tat our keynote.
Robert and I spoke this morning.
And, you know, Robert and I wereinvited to come here last year
and we came and we just saw alot of opportunity working with
the ADA, the American DentalAssociation, the College of
Biomedical Equipment Technologyand Uptime Health.
(15:05):
And we just saw so manysynergies, you know, the dental
technicians and all the workthat they do and how it really
is HTM.
You know, it's just a specialtyof HTM.
So, with that, we came here toannounce that starting at Amy
Exchange 2026, this dentalservicing conference will be
part of the Amy Exchange.
SPEAKER_04 (15:27):
Can we do some on the table there?
We'll really mess with your mic.
Yeah, yeah.
No, it's very exciting.
There you go.
Yeah, so starting next year inDenver, uh, when we're there
late May, early June, we willhave a dental pavilion that will
be co-sponsored by Uptime Healthfor four years.
They've made a four-yearcommitment, exactly.
(15:47):
And everything that's greatabout this conference is gonna
become a part of me exchange,and we hope to grow it as well.
There'll be a theater within thepavilion doing uh educational
sessions, et cetera.
And uh we hope to be adding moreand more services in the coming
years, dental track.
We're gonna do, I think thisyear, technical training.
SPEAKER_02 (16:06):
We will.
We'll be doing some technicaltraining in the dental area.
So you know, and what's reallygreat about that is now all
biomeds or BMATs have access todental training.
You know, if it's something thatthey were interested in learning
or tinkering with, you know,it's really just bringing these
two communities together andbringing opportunity as well.
SPEAKER_04 (16:24):
Yeah, and we're very excited about it.
SPEAKER_07 (16:27):
So let's just talk for the person that doesn't
understand, like me.
Dental pavilion, is it gonna belike on the Amy floor or is it?
SPEAKER_04 (16:35):
What do you mean you don't understand?
You're a roving reporter on thefloor.
It works for us.
So you know the expo floor,right?
So there'll be a special sectionthat's uh just for uh our dental
exhibitors.
There'll be a stage in thatsection where folks can do
presentations throughout thehours if the expo floor is open.
And then in addition to that, Iguess the technical training,
(16:56):
Danielle, we'll have a separatearea for that.
We will, yeah, training room.
SPEAKER_02 (17:00):
And just to go back to the pavilion, it'll be
there's 30 booths set aside forthe dental servicing companies,
the manufacturers, and any ofsterilization, anyone involved
in the dental sphere.
So when we say pavilion, we'rereally kind of like segmenting
off the floor and giving it adental area.
So we kind of walk through thereand all the dental vendors will
(17:21):
be together and that stage willbe there as well.
Kind of like our ARV or theater,you know, how there's like that
area where you can kind of standthere and watch.
So, you know what?
Your booth, Tri Medics had atheater in it.
unknown (17:32):
Yes.
SPEAKER_02 (17:34):
So it's gonna be like that where people can sit
down and listen to someeducation in the dental area.
Long term, you would love tohave a total dental track within
the exchange, but we kind of gotto scale and grow, get the
buy-in.
But the technical training, likeRobert said, will be in a
separate room and it'll just bepart of our general technical
track that we normally have.
(17:54):
We'll have dental offeringsinstead of that's something.
SPEAKER_07 (17:56):
I'm gonna tell you it's gonna be something.
Speaking from working in ahospital, we have a lot of
dental offices and clinics, andwe have challenges trying to fix
some of this equipment, so thatmight be great for the bow meds.
We have to depend on vendors todo the work.
But if sometimes they'll come inthere and take 10 minutes to fix
something.
So, man, I wonder if my guys canget some kind of hands-on
(18:19):
training.
Right.
This might be a greatopportunity to justify sending
my guys there because you gotdental now.
That's a great aspect because Idon't think that's nowhere.
SPEAKER_04 (18:28):
But here that's one of the main reasons we want to
do this.
We want to bring the twocommunities together, and it's a
two-way street.
The folks who've been in dentalservicing are very excited to
understand more about thebroader scope of HTM.
And folks said, and of course,we had Janesh from Uptime Health
on the main stage last year atAmy Exchange, and he spoke about
opportunities in the dentalspace.
And everyone on the sort of moretraditional HTM side from the
(18:52):
Amy family was very excitedabout dental.
So it's very much a two-waystreet.
Yeah.
I think it will benefit bothsides.
SPEAKER_02 (18:57):
And this is really no different than BMET who
specialize, whether it'srespiratory anesthesia, imaging,
dialysis.
You know, this is just anotherspecialty area, and they
shouldn't be fragmented andseparated.
We're one community and we'restronger together.
So we really want to break downthose walls and really bring
them together.
SPEAKER_07 (19:17):
And I think I'm telling you, it's going to be
great because that's the onlyplace I think of in healthcare
that nobody really goes to.
SPEAKER_02 (19:24):
Right.
SPEAKER_07 (19:25):
Dental.
They just call out the vendors.
They don't think abouttroubleshooting it because we
don't have a training.
So this is a great Yeah.
SPEAKER_02 (19:32):
With the exception of the VA.
The VA handles a lot of theirown dental.
Most VA hospitals do have dentalclinics for those that are 100%
disabled and more.
They get free dental carethrough the VA.
So, you know, there are someHTMs and areas doing that now,
but it's not broad and it's notconsistent.
And I think through that we cangrow more in the dental space
(19:53):
for sure.
SPEAKER_07 (19:54):
And if anything, they could meet vendors because
we do little surface repairs,but this way you probably can do
some deep dive repairs with thebecause just me talking to the
guys here, they're telling methings I can do on my own.
I'm like, really?
Just get the parts.
So I'm learning something, I'mbringing home with me to talk to
my guys.
So that's great.
SPEAKER_02 (20:16):
And what I love about the dental vendors here,
they seem really willing toshare information and really set
you up to succeed and reallyproactively maintain your dental
devices, which is reallyrefreshing.
SPEAKER_07 (20:29):
But I'll tell you one thing.
I heard a few of them tell me,yeah, dental is good, but I want
to get in the bottom hit.
SPEAKER_02 (20:35):
So that's okay.
You know, it's you know, it'sthere's gonna be
cross-pollination.
You may have some uh the folksfrom the traditional BMET side
go into dental, but then you mayhave some dental folks discover
the the traditional BMET side,or maybe they go into imaging or
and grow.
SPEAKER_07 (20:51):
It's a win-win because he's bringing his dental
experience.
I'm gonna hire him just becausehe got dental experience.
Yeah, he takes care of all of mydental stuff at multiple
hospitals.
SPEAKER_05 (20:58):
Yeah.
Right.
SPEAKER_07 (20:59):
And so it's a it's a win for both sides, I think.
SPEAKER_04 (21:02):
Yeah.
SPEAKER_07 (21:03):
Absolutely.
This partnership we have withUptime Held and Amy, how do you
guys see this reshaping thedental industry?
SPEAKER_02 (21:12):
I think it brings a lot of opportunity.
So Amy offers a lot in the senseof our standards development
work, our education, ourcertification, and our events.
And this is really an area thatthe dental community wasn't
capitalizing on because theyreally had nowhere to go.
Now we can really be theircareer development partner where
(21:34):
they can grow their careers,they have somewhere to go with
concerns and issues.
You know, after we spoke, theamount of questions around water
quality and looking foradditional water quality
standards, because as we allknow, you know, we become, since
you know, we've grown up on thehospital side of things, we're
used to being regulated by CMSand therefore accredited on
(21:56):
behalf of the accrediting bodiesthat CMS deems acceptable, like
the Joint Commission or the DNV.
Dental is not that way for theprivate standalone practices.
And there's 176,000 of themacross the country, and that's
growing.
And there really is nostandardization or rules or
anyone coming in to say, youknow, your water quality isn't
(22:20):
up to par per this standard, oror even doing routine
preventative maintenance on theequipment.
You know, there is a hugecorrelation to overall health
and dental health.
And also when you think aboutthe sterilization side of it,
you know, you can spread a lotof bad stuff like hep C through
(22:40):
non-sterilized tools.
And they're seeing a link tothat in some dental areas.
Uh, you know, even legionellaand water can be a major
concern.
So we want to hear thoseproblems and we want to find
solutions and bring togetherthose stakeholders to really
make dental care safer.
And dental care is healthcareand dental servicing is HTM.
(23:03):
So it's such an opportunity forthese folks.
And I I don't I don't want tospeak on behalf of both of us,
but I was so happy to see howreceptive and happy the dental
community was when we made thisannouncement.
SPEAKER_04 (23:17):
Absolutely.
And I think, you know, we'rewe're partnering with Uptime
Health on this because we sharethe same purpose and mission.
And so this isn't really aboutnecessarily about our direct
relationship between the twoorganizations, it's about what
we're trying to do together forthe community.
So this is one piece of what wewant to do in terms of adding
this to Amy Exchange.
(23:38):
But all of the other things thatwe do around standards,
training, certification, all ofthose opportunities are on the
table, and we're delighted to bepartner with Uptime in this.
But it's a it's just a startingpoint.
It's really a commitment to thegentle community that we're
making.
SPEAKER_02 (23:54):
Yeah.
Yeah, put Uptime Health aside.
They're a sponsor of thepavilion at Exchange, but we
want a deep relationship withall of those technicians, all of
those business owners, themanufacturers, so we can really
help and make change.
SPEAKER_04 (24:08):
But we won't put them aside.
They're wonderful.
SPEAKER_07 (24:13):
I think the dental when the dental industry comes
to Amy, they're gonna beawestruck at all of the how huge
the show is.
It's gonna be a lot of fun.
This is their biggest show.
They're gonna be like, wow.
So I'm just visualizing the VRset coming out with some type of
way to do some repairs on handpieces.
Yeah, yeah, yeah.
(24:33):
To see something happening.
SPEAKER_02 (24:35):
You know what's interesting?
Someone last year then saidthis, and then when I was at
lunch, a technician that I wastalking to said it again.
You'll get a call from a dentistor someone in the practice
saying, you know, thecompressor's broken, and you get
there, and it's actually thevacuum.
Like they don't even know theirequipment.
SPEAKER_07 (24:51):
No, they don't.
I mean, well, that's in thehospital too, though.
I met three kids from Arkansas,and guys he's been doing it two
months, and he's he can'tbelieve the money he's making.
SPEAKER_04 (25:02):
Yeah.
It's a good career opportunityfor folks, absolutely.
SPEAKER_07 (25:05):
Now, CBAT has developed a program.
Are you guys helping with thatany kind of way?
SPEAKER_04 (25:10):
So they've done that independently.
That's not something Amy ispartnering on, but we are
looking at the potential formaybe a uh specialty
certification.
SPEAKER_02 (25:19):
Yeah, that would wrap that up.
So the thought would be youknow, they provide that
entry-level training andeducation, build that tech, and
then afterwards they could comeand get certified through Amy.
SPEAKER_07 (25:33):
Um, I think I need to give you guys a shout out on
basement to bedside podcast.
SPEAKER_02 (25:38):
No, that's we have one more.
SPEAKER_04 (25:43):
Yeah.
SPEAKER_02 (25:44):
Yeah, so this kind of spawned out.
I know you're no stranger tolive at Amy Exchange.
You help us on the floor.
That's right.
SPEAKER_04 (25:50):
One of our roving reporters every year at Amy
Exchange.
Yeah.
SPEAKER_02 (25:53):
So, you know, Robert and I have done this show for
years, starting in 2021, like wetalked about earlier.
And, you know, I think it's justreally gotten somewhat popular
and people like us together.
And we wanted to just do it morefrequently.
So we figured, you know what,why not start a quarterly
podcast?
So we'll do it three times ayear at the Amy Studio.
And in our fourth quarterly one,we'll be at Amy Exchange every
(26:16):
year as live at Amy Exchange,but it's basement to bedside
from basement to bedside.
And we just released our firstepisode this week.
It just dropped on uh you canwatch it on YouTube or Spotify.
Definitely check it out.
We want to hear from you guys.
We want to hear your funnystories, sticky notes, great
stories you have, and just anybright ideas.
SPEAKER_04 (26:37):
So absolutely.
SPEAKER_07 (26:39):
I think somebody told you, Danielle, you can do a
podcast.
I don't know who it was.
SPEAKER_02 (26:43):
I know you had said to do it, and you know, no
inspiring us.
Well, we didn't want to competewith you all.
SPEAKER_07 (26:50):
So but the modem area.
Yeah.
Who was who was that firstguest?
I don't want to say you couldtell.
SPEAKER_02 (26:56):
Fluke Biomedical, Justin Ross and Jamie Spargus.
SPEAKER_07 (27:01):
Yeah, you can leave Jamie off.
No, I'm joking.
It was a great it was a greatpodcast.
Oh, did you listen to it?
SPEAKER_02 (27:06):
Oh, thank you so much.
Thank you.
SPEAKER_04 (27:08):
We're still learning, it's gonna get better
and better.
And we won't add, I don't knowif you've done this yet in your
shows, but uh, we're gonna add alive component to it.
So we're gonna actually drop thechat in and answer questions.
SPEAKER_02 (27:18):
People can ask us questions live.
SPEAKER_04 (27:21):
Everybody's sort of sweating bullets about that, but
I'm like, I think we can do it.
Let's figure it out.
SPEAKER_02 (27:25):
Everyone besides Robert and me, we just answer
everything live on air.
SPEAKER_04 (27:30):
I think we started talking about gas stations in
the last podcast.
SPEAKER_02 (27:33):
We did, we were talking about Buckeys, yeah.
SPEAKER_04 (27:35):
Uh you know, we'll we'll let the audience or the
interviewer or anyone else takeus in almost any direction.
SPEAKER_07 (27:41):
That's the plan for the group.
SPEAKER_04 (27:42):
Yeah, yeah.
Gotta meet the audience wherethey are.
SPEAKER_07 (27:46):
But thanks for coming on.
SPEAKER_04 (27:47):
Thank you for having me forward to everything you do
for the field.
Thank you, Sparring.
What you've done and what youcontinue to do.
So keep up the good work, and welook forward to supporting you.
SPEAKER_07 (27:56):
Yes, sir.
Appreciate you guys.
All right.
What an incredible way to wrapup our Uptime Services Dental
Summit series here on HTM on theline.
Big thanks to Michael Pettisfrom ADS Dental Systems, Jeff
Hines and Patrick Lindsey fromthe Hugh Freedie Group, and
(28:17):
Amy's Danielle McGary and RobertBurroughs for sharing how
collaboration is transformingboth the dental and HTM worlds.
Remember, progress doesn'thappen in isolation.
It happens when leaders connect,share knowledge, and move the
field forward together.
I'm Brian Houghton Sr.
(28:38):
and this is HTM on the line.
Where we don't just fixequipment, we elevate the
culture.
Y'all be safe out there.
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