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April 8, 2025 11 mins

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What makes a billion-dollar brand like Crocs succeed despite its decidedly unattractive appearance? Welcome to our exploration of "ugly design" – those products, logos, and styles that confound traditional aesthetics yet achieve remarkable commercial success.

The paradox of ugly design reveals fascinating insights about how we interact with the world around us. Form doesn't always equal beauty, but sometimes that's exactly the point. Consider the ergonomic benefits of Crocs for chefs who stand all day, or how IKEA's notoriously difficult picture-only instructions have become a cultural touchpoint despite frustrating millions. These design choices prioritize function while creating memorable brand experiences.

The subjective nature of beauty further complicates our understanding. Apple's sterile minimalism – is it beautiful in its simplicity or simply lacking design? Our perceptions evolve with time, transforming yesterday's eyesores into today's vintage treasures. Remember how McDonald's Golden Arches were initially dismissed in the 1950s before becoming one of the world's most recognized symbols? Or how websites like Craigslist maintain primitive interfaces yet continue to thrive?

Some companies strategically embrace "ugly" as a business advantage. Spirit Airlines deliberately designed their visual identity to appear cheap, reinforcing their position as a budget carrier. Meanwhile, nostalgic traditions like ugly Christmas sweater parties demonstrate how emotional connections can completely override aesthetic judgments.

What's your favorite example of successful ugly design? Join the conversation and share your thoughts with us on Instagram. Let's celebrate the unconventional, the practical, and sometimes the downright unappealing designs that somehow manage to win our hearts despite their looks.

Learn more at:
https://twinteriors.com/podcast/

https://scottwoolley.com

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Episode Transcript

Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Voice Over (00:00):
This is iDesign Lab, a podcast where creativity and
curiosity meet style and design.
Curator of interiors,furnishings and lifestyles.
Hosted by Tiffany Woolley, aninterior designer and a style
enthusiast, along with herserial entrepreneur husband
Scott, idesign Lab is yourultimate design podcast where we
explore the rich and vibrantworld of design and its constant

(00:23):
evolution in style and trends.
Idesign Lab provides industryinsight, discussing the latest
trends, styles and everything inbetween to better help you
style your life, through advicefrom trendsetters, designers,
influencers, innovators,fabricators and manufacturers,
as well as personal stories thatinspire, motivate and excite.

(00:43):
And join us on this elevated,informative and lively journey
into the world of all thingsdesign.

Scott Woolley (00:51):
Welcome to the iDesign Lab, where we tackle
everything that you can thinkabout having to do with design.
Today we're going to talk alittle about ugly design.
We're going to have a littlebit of a conversation about how
ugly design is everywhere in ourlife and we normally don't even
think about it, realize it, wesometimes laugh about it and

(01:12):
actually sometimes, and a lot oftimes, ugly design does very
well in retail and does verywell as a business, from either
logos to design of products orthe way things work logos to
design of products or the waythings work.

Tiffany Woolley (01:28):
Well, it has a lot to do with form equals
function, so sometimes those twothings don't equal beauty.
So I mean, I think a funnyexample that kind of gets
everybody's brain jogged is theCrocs shoe.
Correct, Because obviouslythey're not attractive in any
way, shape or form.
However, it is a billion-dollarbrand.

Scott Woolley (01:48):
Right.
So when Crocs came out,everyone looked at it, saying
what is that?
Yeah, God how ugly could thatbe?
Why would someone wear that?

Tiffany Woolley (01:57):
Exactly.
I still don't understand.

Scott Woolley (01:59):
But it became very, very big, even like most
chefs use some sort of crock.
I don't know exactly why,because I think it's ergonomic.
Ergonomic, yeah, comfortablebefore.

Tiffany Woolley (02:12):
So that's another reason that leads to
ugly.
Design, to ergonomics ingeneral, doesn't lead to
beautiful design.
I think sometimes the beauty isin its cleanliness.

Scott Woolley (02:25):
Well, Crocs are comfortable.

Tiffany Woolley (02:27):
And Crocs are clean.
It's one material.
It's not busy, even though it'sgot a lot of detail.
It's very simple.

Scott Woolley (02:37):
Yeah, so we wanted to spend a few minutes
today on this podcast just totalk about ugly design.
Like Crocs, as we justmentioned, another one that
everyone kind of forgets about,but there's that one time of the
year where everyone kind of itcomes right back in your face.
Are the what, and they call themthe ugly christmas sweaters oh
yeah, I think everybody probablyhas owned one or worn one and

(03:01):
laughed about it.
I mean, I've had a few over theyears and when I would get on I
would say I'm not gonna wearthis, this is as ugly as could
be.
But then I find myself thatit's nostalgic.

Tiffany Woolley (03:11):
It's kind of a feeling, I mean, and we operate
on feelings in this world welive in nowadays, right and just
think of how many people havehad ugly sweater or ugly.

Scott Woolley (03:21):
you know sweater parties or you have to attend
the party wearing an uglysweater.

Tiffany Woolley (03:26):
Yeah, they still do.
It's like a thing.
You're right, and I go back tothe form and function but also,
as I just said, feelings,because so much about design is
a feeling and I know, even inthe interior design field, a lot
of you know high-end designersthat I actually follow and you
know look to for reference andinspiration.

(03:48):
You know some people might belike, oh, that's ugly.
So beauty really is in the eyeof the beholder, correct, and
there's some people who findsimplicity ugly.
There's some people who find,you know, over design ugly.
But I kind of go back to, withdesign is like what has stood

(04:11):
the test of time.
So obviously an ugly design iskind of becomes a what do you
call like a kitschy part of time.
It's like, oh, you rememberthis or you remember that
because of, like you said, uglysweater or oh, croc generation
or like these you know, know,super modern houses like was,

(04:32):
like the Miami Vice, the 80s,and it's kind of coming back
again.

Scott Woolley (04:37):
So I feel like it's proving to stand the test
of time in the long run, butmost if you walk into a house
that was decorated in the 80s,most people walk into the house
going.

Tiffany Woolley (04:46):
oh, my God.

Scott Woolley (04:48):
How ugly is this?
But back in the 80s that waslike the end thing.
So cool.

Tiffany Woolley (04:52):
And now, like you do walk into homes and you
walk into places that are fullof like a time warp and you do
be like, oh my goodness, likehow can somebody keep this?
And I mean, who ever thought ofa round bed being like a great
idea?
I mean it's kind of so.
There's some things throughgenerations and through time

(05:14):
that we kind of scratch our headat, but for the most part, I
feel like so, some ugly comes inand out over the years.

Scott Woolley (05:23):
So some ugly stuff, yeah, is a fad, but then
there's also ugly like I thinkabout.
Gapap changed their logo anumber of years back and they
changed just the font to aHelvetica font and there was
such an uproar over what itlooked like that literally six
days later Gap quickly changedit across.
You know all of their retailplatforms and stores putting it

(05:48):
back to the logo or the fontthat we know today.

Tiffany Woolley (05:51):
Well, sometimes , with design or referring to
ugly design, it could also bereally, in a nutshell, the lack
of design.
You could even say Apple is anugly design, the brand of Apple.
Their design is very sterile.
It's very minimal, there isreally no design.

(06:11):
It's not like a beauty, but thebeauty is in its simplicity.
So it kind of taught us toappreciate it.
So sometimes ugly design getsappreciated over time and over,
as people's tastes evolve andgrow your appreciation.

Scott Woolley (06:29):
Well, some of the ugly design is the lack of
design or the lack ofinformation.
Great example of that is IkeaIkea and almost everything that
you buy, and it's a huge, huge,multi-billion dollar retail
company.
But when you buy something,almost everything has to be
assembled and there's alwaysbeen the complaints of the fact

(06:52):
that there's no instructions.
It's just pictures and it's avery difficult design for many
people to follow and many peoplefeel it's a really ugly way of
which they've put theirinstructions together, but
they've continued and it's madethem successful.
Wow, and it's also because ofthat.

Tiffany Woolley (07:13):
People have talked about it, People complain
about it, but they still— Well,they say as long as they're
talking about you, it's a goodthing, right, Right?

Scott Woolley (07:19):
So ugly design sometimes really works and is
very helpful if it is ugly,because you'll get more PR out
of it, more exposure.

Tiffany Woolley (07:26):
I think that was probably the truth for Crocs
as well, and I'm sure there'sothers along the way.
We could consider that fellinto that same category.

Scott Woolley (07:38):
Right.
But then there's other, likethe Internet.
Think about Craigslist.
Those are websites, correct,the Craigslist website is a very
ugly, I mean there is no design, but it's very successful and
it does what it needs to do withvery little and lack of design.
Almost it's like a throwback towhen the internet first started

(08:02):
and they haven't changed it.
I mean, even Google andFacebook when they first started
was a really simple, somewhatugly design, but it came about.

Tiffany Woolley (08:12):
Anytime there's innovation and there's things
that are new, you're going toopen yourself up to criticism
which is ugly, design orfunction, and I feel like those
feelings evolve over time.
And it's same thing, likewhenever, like I know, like
they've mentioned, like when theOlympics changed their logo in

(08:33):
London, and you know just thingswhen people aren't prepared for
those changes, all of a suddenit's like oh, that's ugly.
I know.
Like when we drive around townand there's a new building going
up, you know that you'refamiliar with, you know that
Walgreens used to be on thecorner or what have you, but
when you're driving around,you'll be like oh that's what
they're putting there.

(08:54):
Oh, like, how did that pass?
You know the buildingdepartment.
You know after.
I, like, deal with the buildingdepartment on a daily basis,
making our life miserable aswe're trying to make things more
beautiful, or even when it'shistoric properties.
We're definitely trying topreserve beauty and history.
They make our life crazy.
But then all this ugly designgets approved.

(09:17):
Like, how does that even happen?

Scott Woolley (09:20):
That I don't have an answer for, but if you think
, about it.

Tiffany Woolley (09:24):
It's a feeling.

Scott Woolley (09:24):
But there's also design, where some of the ugly
design is intentional SpiritAirlines when Spirit Airlines
launched, they wanted to beknown as an inexpensive airline
to fly, so they wanted to lookcheap.
Yes, they wanted their logo.
They wanted the way in whichtheir planes were painted up.

(09:44):
Logoed up was done to look goodkind of cheap and you know that
it would resonate with peoplegoing oh, that's an inexpensive
airline.
Even the way in which theinterior of the planes were
designed was kind of to make youfeel as though this is a Low
rent.
Yeah.

Tiffany Woolley (10:03):
Again, you said feeling, so I really think a
lot of this is feeling, andbeauty is in the eyes of the
beholder.

Scott Woolley (10:10):
Right, but going back to the 1950s with
McDonald's, when McDonald'slaunched.

Tiffany Woolley (10:16):
The Golden Arches, the.

Scott Woolley (10:17):
Golden Arches.
People didn't quite understand.
Okay, mcdonald's and an M, butpeople thought, like, what kind
of logo or design is that?
It didn't make sense.
People thought back in the 50sand the early 60s, when
McDonald's was starting out,that it was an ugly design.
But people don't think aboutthat today because it's a you

(10:37):
know, a billion-dollarinternational brand.
You know everywhere on theplanet.

Tiffany Woolley (10:41):
Well, think of, like even the 80s is definitely
like hallmarked by neon, andyou know the 80s kind of owns
ugly design, you know, not justin residential but just in the
overabundance of kind of ugly, Iguess.

Scott Woolley (11:01):
We'd love to hear from people and what they think
is ugly design.
You know, if you've got an uglydesign that you're familiar
with, hit us up on Instagram andlet us know, give us your best
ugly.
Yes, absolutely.

Tiffany Woolley (11:18):
Well, that's our tidbit for today.

Voice Over (11:28):
Thanks for being part of us with some ugly design
.
Idesign Labs Podcast is an SWGroup production in association
with the Five Star and TWInteriors.
To learn more about iDesign Labor TW Interiors, please visit
twinteriorscom.
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