Solving the Technician Crisis: Leadership, Culture & Retention with Jami Alexander

In this episode of the I'm a Car Chick Podcast, host Shasta Haddock welcomes Jami Alexander, Technician Retention
Regional Manager at Meineke, for a powerful conversation about one of the industry's biggest challenges—the technician shortage.

With 28 years of experience in the automotive industry, Jami Alexander is a seasoned professional specializing in both retail and fixed operations. As a Regional Manager for Meineke, Jami oversees 11 locations across North Carolina, South Carolina, and Massachusetts, bringing a wealth of expertise in operational efficiency, leadership development, and technician retention strategies.

Jami is deeply passionate about the fixed operations side of the business, particularly in addressing the ongoing technician shortage and improving workplace culture. With a leadership style rooted in empathy and high expectations, Jami has a proven track record of driving above-industry-standard performance metrics while fostering an environment where technicians and service teams thrive.

Recognized for expertise in employee retention, service department optimization, and strategic growth, Jami is a sought-after voice in the automotive industry. As a podcast guest, Jami offers invaluable insights into fixed ops leadership, technician recruitment and retention, and the evolving challenges of the auto repair industry. Whether discussing culture-driven management strategies or industry-wide solutions to the technician crisis, Jami provides actionable advice for dealership and service center leaders looking to build stronger, more successful teams.

💥 If you’re in the trenches of fixed ops or managing a shop that’s struggling to find and keep great talent—this one's for you.