Designing for Health: Minal Shah, MD | Medical Director of Virtual Care and System Medical Informaticist at CommonSpirit Health | Building better human-centered systems

Nordic Chief Medical Officer Craig Joseph, MD, talks with Dr. Minal Shah, Medical Director of Virtual Care and System Medical Informaticist at CommonSpirit Health. Craig and Minal discuss Minal’s professional journey and her experiences in clinical informatics, virtual care, and AI strategy. They also discuss smarter alert design and real-time location tracking to rethinking hospital workflows and the promise of AI copilots in clinical care. In addition, they explore how a hospital built around clinician pain points led to smarter workflows, why real-time location services (RTLS) trump flashier tech, and how an evolved Epic Monitor is winning over even the most skeptical patients.

Show Notes:

[00:00] Intros

[00:15] Minal’s professional journey

[01:08] Designing smarter alerts

[05:35] Digital interruptions and use of “thank you”

[12:22] De-implementation

[21:08] Building Saint Francis Interquest Hospital

[25:29] Reimagining the Epic monitor

[28:20] AI beyond the scribe

[32:03] Minal's favorite well-designed thing

For a full transcript, click here