Should Your Clients Tag Along on the Home Inspection?

Whether clients should attend home inspections is a question that plagues both new and seasoned professionals. After 20 years in the field and countless inspections, I've concluded that despite some challenges, having clients present during inspections creates the best outcomes for everyone involved.

The most compelling reason for client attendance comes down to communication efficiency. When clients witness the inspection process firsthand, they develop a clearer understanding of their property's systems and potential issues. This immediate education eliminates confusion that often leads to multiple follow-up calls and frustrating back-and-forth exchanges. As one example demonstrates, trying to help a confused homeowner distinguish between a water heater and heating unit over the phone can be nearly impossible without visual context. When clients are present, these misunderstandings rarely occur.

The liability protection afforded by client presence cannot be overstated. Clients and agents become witnesses to your process and findings, creating a powerful defense against false claims. Statistical analysis reveals complaints are approximately three times more likely to come from absent clients compared to those who attended inspections. Additionally, clients often notice details that might escape even the most diligent inspector, creating a collaborative environment that enhances inspection quality.

While managing client safety around ladders, electrical panels and other hazards adds complexity to an inspector's responsibilities, implementing clear safety protocols and expectations can effectively mitigate these risks. The relationship-building opportunity of demonstrating your expertise in real-time generates confident clients who become your strongest advocates.

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*The views and opinions expressed in this podcast, and the guests on it, do not necessarily reflect the views and opinions of Inspector Toolbelt and its associates.