Human Factors in Cyber Security: Cultivating Cybersecurity Culture and Cyber Skills Gap | An Australian Cyber Conference 2024 in Melbourne Conversation with Leanne Ngo | On Location Coverage with Sean Martin and Marco Ciappelli

Guest: Leanne Ngo, Associate Professor, La Trobe University

On LinkedIn | https://www.linkedin.com/in/leanne-ngo-86979042/

Hosts: 

Sean Martin, Co-Founder at ITSPmagazine [@ITSPmagazine] and Host of Redefining CyberSecurity Podcast [@RedefiningCyber]

On ITSPmagazine | https://www.itspmagazine.com/sean-martin

Marco Ciappelli, Co-Founder at ITSPmagazine [@ITSPmagazine] and Host of Redefining Society Podcast & Audio Signals Podcast

On ITSPmagazine | https://www.itspmagazine.com/itspmagazine-podcast-radio-hosts/marco-ciappelli

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Episode Notes

During AISA Cyber Con 2024 in Melbourne, Sean Martin and Marco Ciappelli sat down with Dr. Leanne Ngo to discuss cyber resilience, community impact, and the role of culture in cybersecurity. Their conversation explored the intersection of technology, education, and human connection in the pursuit of a safer and more secure society.

Dr. Ngo shared her perspective on resilience, highlighting its evolving definition. While digital tools increase opportunities for connection, she emphasized that face-to-face interaction remains vital, especially for vulnerable communities. Her work in promoting cybersecurity awareness involves building trust and understanding among diverse groups, tailoring approaches to their unique needs and cultural contexts.

The discussion turned to the importance of culture in cybersecurity, with Dr. Ngo describing it as a gradual process of change driven by action and integration into everyday life. She stressed that cyber awareness—often focused on knowledge—must evolve into behavioral transformation, where secure practices become second nature both at work and in personal lives. This requires understanding the subcultures within organizations and communities and adapting strategies to resonate with their specific dynamics.

Sean also brought up the concept of belief as a cornerstone for driving cultural change. Dr. Ngo agreed, emphasizing that confidence and a growth mindset are essential in fostering resilience. Drawing on her experience as a mentor and educator, she described how instilling belief in individuals’ capacity to contribute to a secure society empowers them to take ownership of their role in cybersecurity.

The conversation explored practical ways to bridge the gap between technical solutions and human-centered approaches. Dr. Ngo highlighted her work with the Australian government’s "Stay Safe, Act Now" campaign, which focuses on localizing cybersecurity education. By adapting materials to the values and practices of various communities—such as the South Sudanese and Cambodian populations—her initiatives create relatable and impactful messaging that goes beyond surface-level translations.

Education and workforce development also emerged as key themes. Dr. Ngo underscored the importance of short, targeted training programs, like micro-credentials, in addressing the growing skills gap in cybersecurity. Such programs offer accessible pathways for individuals from all backgrounds to contribute meaningfully to the industry, supporting Australia's ambition to be the most cyber-resilient country by 2030.

Closing the discussion, Dr. Ngo reinforced that cybersecurity is fundamentally about people. By fostering empathy, understanding, and a collaborative spirit, society can build resilience not just through technology but thr