Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Kamil Sarji (00:13):
Welcome, everybody.
I am Kamil Sarji, your hosttoday of Just Two Minutes,
and today I have Bridget here.
Bridget, you want totell us about yourself?
Brigid Newman (00:22):
Absolutely.
Thank you so much for having me.
I am Bridget Newman, CommunityBusiness Developer at Serv.
I am from Cranston,Rhode Island.
Uh, born and raised, uh, builtmy career mostly in education,
um, taught English abroad.
And, um, and here in, in the U.
S.
and, and then got into a careerin workforce development.
(00:42):
So, got really passionate about,um, creating job opportunities,
especially for young people.
Uh, job training, mentoring,um, I worked at, uh, an
organization called Year Uphere in Providence for 11 years.
As a teacher andthen as a fundraiser.
So really got involved in thatworkforce development space.
(01:02):
And then I discovered CERVand, uh, the connection
for me is that CERV has amission to elevate the next
generation by meeting theneeds of the community.
So we, uh, hire youngpeople, we train them
in the jobs that we do.
We provide a lot of guidanceand growth opportunities.
And at the same time, we're.
(01:24):
Helping people in their homes.
We're helping, uh,small businesses.
We're helping real estateagents complete their to
do list so that they cangrow their businesses.
So I just am reallystill passionate about,
um, the idea that.
A good job can change someone'slife, um, can really help
them get on the path thatthey want for their own lives.
(01:44):
And having, um, a strongsupportive team behind you that
really believes in you is, isreally what can bring someone
to meet their full potential.
That's what really broughtme to serve and to be in
the position that I'm in.
And, um, my role as communitybusiness developer is to
be out in the community.
(02:05):
Tell people about Serve, whatwe do, how we can help them,
whether they're a homeowner, areal estate agent, an interior
designer, a event planner.
Um, everybody needs extrahands for their projects
and Serve is that partner.
We help everyone tackle theirto do list, uh, their, for
(02:26):
their home, their yard, theirbusiness, their events, and, um,
you know, We always bring thatextra level of customer service,
um, to everyone that we serve.
And we really strive to be thebest part of someone's day,
whether it's when they make aphone call to us, that it's a
pleasant experience booking thejob, going through that process.
(02:48):
We answer the phone, we wantto make sure we're, uh, doing
that for them efficiently.
And then when our localworkers, we call locals,
show up to the door.
They're friendly, they'rereliable, they're hardworking,
they're going to get the jobdone, and it's also going to be
a really great experience forour customers or our neighbors.
Kamil Sarji (03:08):
That's awesome.
Yeah.
Yeah.
I met you at a networking eventand I thought it'd be really
interesting to hear more aboutwhat you guys do and definitely
help real estate agents out.
And thank you fordoing this interview.
Just two minutes.
As you know, just two minutes.
I have to ask you thetwo minutes questions.
Okay, so are you readyfor the questions?
Brigid Newman (03:31):
I am ready.
Kamil Sarji (03:32):
Okay, here we go.
What country did you haveyour greatest memories?
Brigid Newman (03:38):
Oh, wow.
Costa Rica.
That was the first countrythat I went to teach abroad.
So, it was a really amazingexperience to be, I went
there all on my own, um,just figured it out and made
friends and found a job.
It was a great adventureand that kind of got me that
travel bug to keep doing itmore and find other jobs.
Kamil Sarji (04:02):
Cool.
What about State?
What's, what's State?
Do you have thegreatest memories?
Brigid Newman (04:08):
State?
Well, aside from Rhode Island,I went to college at Penn State
and that was a transformativeexperience as well.
Just first time leaving home,made amazing friends, kind
of had that quintessentialcollege experience going to the
football games and, you know,So I would probably say when I
(04:32):
was in college at Pennsylvania.
Kamil Sarji (04:34):
Awesome.
Okay.
Uh, how about, all right,let's say, uh, this country was
communist and everybody makesthe same amount of money doing
any job, what job would you do?
Brigid Newman (04:48):
I would
be doing this job.
Yeah.
Kamil Sarji (04:50):
Yeah.
Brigid Newman (04:51):
Okay.
I can honestly say that.
Kamil Sarji (04:53):
Who's your
favorite mythical creature?
Brigid Newman (04:58):
Pegasus.
Okay.
Kamil Sarji (05:02):
Uh, what's your
Brigid Newman (05:02):
favorite dish?
I love to eat.
I love to cook.
That's a very hard question.
Kamil Sarji (05:09):
Hmm.
Pick one dish that you.
Brigid Newman (05:13):
Dumplings.
Kamil Sarji (05:14):
Okay.
Dumplings.
Who would you serve thedumplings to in the world
as like world leaders?
Who would you choose?
Oh, who would you choose as a.
To serve that dumpling to.
Brigid Newman (05:28):
A world leader?
They have to be alive?
Nelson Mandela.
Kamil Sarji (05:35):
Alright, awesome.
You think he'd like that?
Brigid Newman (05:38):
Yeah.
Kamil Sarji (05:39):
Yeah?
Brigid Newman (05:39):
I think
he's a pretty worldly guy.
Or was a worldly guy.
Kamil Sarji (05:43):
I don't think
he's I'm, I'm, I'm gonna
guess he probably neverhad dumplings in his life.
You think?
Yeah.
Okay.
Uh I have to check that out.
But anyways, enough ofme and silly questions.
Uh, let's talk about ServeU.
First thing, how did youguys come up with ServeU?
That name.
Brigid Newman (06:03):
Serve?
Kamil Sarji (06:04):
Yeah, Serve.
Brigid Newman (06:05):
So,
previously the company
was called Rent Sons.
And our founder and CEO, PatrickBrown, uh, started the company.
He's from Little Compton,started it as a way to
pay for college, uh, goingaround to his neighbors and
saying, what do you needme to do around the house?
I can paint.
I can read your garden.
I can fix things here and there.
(06:27):
Move some boxes, reallyanything that you needed.
Um, and so that was kind ofthe original concept, right?
All the things that you wantyour sons to do, but maybe
they're not doing it orthey're not around anymore
because they've, they'vegotten older and moved away
and had their own families.
Um, and so about three yearsago, the company rebranded to
(06:48):
SERV and SERV is an acronym for.
Serving unconditionallywith recognizable values.
Kamil Sarji (06:53):
Oh, okay.
So it has a, it has a meaning.
And
Brigid Newman (06:56):
so the idea is
to, um, bring those values,
uh, to the forefront of thename and the brand and to
elevate it a bit, um, toshowcase that at the heart of
the business is really the,just love for helping people.
Kamil Sarji (07:13):
And I, I
didn't know that you had,
I mean, that's how you hadget your, Is, uh, you know,
the, the programs that youhave to, to hire, uh, more.
Brigid Newman (07:25):
So we have some
great recruitment partnerships.
We go to schools, churches,job training programs, and we
really try to find, uh, valuealigned organizations where
we can recruit directly from.
And like I said, we justwant people who, you know,
(07:46):
we'll ask them, Hey, doyou like helping people?
Yeah.
Okay.
You're on the team.
Um, we can teach you everythingelse, but those characteristics
are the most important thingthat we're looking for.
Kamil Sarji (07:56):
Cool.
Um, so for a real estateagent, as you know, we have
so many things that we do.
Um, but you guys helpwith taking away a lot
of those A lot of thosetasks that we have to do.
So what are the top likefive things that, uh,
how you help agents?
Brigid Newman (08:17):
Absolutely.
So we are a one stop shopfor agents and their clients,
especially for listing prep.
So all of those big and smallpunch list items that come up
when you're getting a propertyready for photos for open
house to, to get on the market.
So top jobs that we do.
Do for agents, junk removal,moving, so we are a full
(08:39):
scale moving company, so wecan do a full house move,
as well as some of the curbappeal projects, like power
washing, painting, yardwork, so trimming the hedges.
Leaves.
Wow.
Window washing.
Um, and then I would sayodd jobs, and that really
(09:02):
encompasses anythingthat, um, that needs to be
done, small repairs, um,anything that needs to be
done to pass an inspection.
So a good example is, uh,I've had an agent call
and say they just needed arailing installed from the
basement to the bulkhead.
Okay.
Kamil Sarji (09:19):
To pass
Brigid Newman (09:19):
the inspection.
Okay.
The inspection's in two days.
Can you send someoneover to do that?
Um, so a really important jobthat's necessary to move the
sale forward, but it's small.
So it can be challenging to getlarger companies to come out
and do those, do those jobs.
So we provide a reallyefficient process.
To have the, to-do list theclient and the agents kind
(09:43):
of create this list together.
Kamil Sarji (09:44):
Yeah.
Brigid Newman (09:45):
And then we
can go over and get it all
done, um, in a day or so.
And then we can also, youknow, move the client, get them
settled into their new home and,and help them out with painting
a room or pulling up a rug.
All the things that peopleneed when they are in
the new home and theywanna make it their own.
Kamil Sarji (10:03):
Wow.
Um, yeah.
Peeling paint isa huge thing too.
The railing, uh, for FHA.
Um, making sure those, thosethings are, are done right.
Um, that's, that's great.
Like what, how longdoes it, like, how much
heads up do you need?
Because to us, it's like, Ohmy gosh, I need this done.
I just found out about it andI need it done like tomorrow.
(10:26):
Absolutely.
Brigid Newman (10:27):
So we do have
a membership for realtors and
it's specifically designedto help them and their
clients through this process.
And as a realtor member, weprovide a two day turnaround,
uh, for, for jobs like that,sometimes even faster because
there can be emergencysituations where we'll get a
(10:48):
call and say, Help, the garageis full of stuff, and we have
a show in tomorrow, and thecellar didn't clean it out,
so can you send a truck over?
Um, so we do, you know,have those things come up,
but you know, two, threeday turnaround is pretty
standard for our members.
Anybody can book a job and thenwe usually book about a week or
(11:11):
two, depending on the season.
Um, so it's definitely a benefita great benefit to be a member
to get that priority booking.
Kamil Sarji (11:17):
Interesting.
Okay.
Let's talk about the someoneselling a house and the
buyers, agents walking aroundon a final walkthrough and
they're like, Oh my gosh, this.
You didn't moveall your stuff out.
It's all like trash in here.
They'd call you and you guyswould get that stuff out.
Absolutely.
And then they'd bill the sellerfor not taking care of the.
Brigid Newman (11:38):
Absolutely.
Yep.
We can bring trucks,we can haul it away.
Kamil Sarji (11:42):
With this
membership package,
it's a monthly.
For
Brigid Newman (11:46):
Realtors,
it's an annual membership.
It's 3.
99 for the year.
And that also includesa 10 percent discount
on all services.
For the agent.
Okay.
So if you were a member,you would get 10 percent off
anything that you needed atyour home, at your office,
any of those projects,and then you pass it on
to your clients as well.
So when they call, theyjust say, Kamil is my agent.
(12:10):
He's a member.
We will automatically apply,apply that discount to the job.
Um, and then it also includesunlimited gift of help cards.
These are 100 and the agentcan give them to their
clients as a closing gift.
Many of them use itin that way because.
You know, everyone'sgetting a closing gift,
(12:31):
but this is unique.
People don't need more stuffwhen they move into a new home.
They need help.
So that's an added valueas an agent that you can
provide to your clients.
So to sum it up, the Realtormembership includes priority
booking, two day turnaround,the 10 percent discount,
and then the unlimitedhundred dollar gift cards.
Kamil Sarji (12:53):
Wow.
Unlimited.
But you can't combine likeall of them, all the, I
have 1, 000 worth of, okay.
Brigid Newman (13:00):
Right.
So it's one giftcard per client.
Um, but it's a, yeah, theycan also use it for moving.
So that's another way thatclients will use them.
So they can use it atany point in the process.
They could use the gift cardfor any listing prep that we do.
They can use it formoving or you can give
it to them at the end.
It's really however the agentwants to use that benefit.
Kamil Sarji (13:21):
Have you found
any, while you're like
cleaning out stuff, gettingstuff, getting rid of stuff,
have you ever found anything?
Crazy, like a snakeor something that, uh,
Brigid Newman (13:34):
I do believe,
not myself personally, but I
have heard stories, uh, from ourlocals in the field of finding
dead animals and all sorts ofthings, but Why wouldn't they
Kamil Sarji (13:46):
know
there's a dead animal?
I mean, they're
Brigid Newman (13:48):
professionals
and they handle it.
Um, but yeah, you just,especially a junk removal,
you kind of never know.
What you're going to find, buton the flip side, sometimes
people have really coolstuff and they say, Hey,
if you guys like anything,feel free to take it.
So you never know.
Kamil Sarji (14:10):
Wow.
Cool.
Yeah.
I just, I wondered, like, Imean, aside from like dead
bodies, like that's another.
That's another issue, but, uh,what, you found good bodies?
Brigid Newman (14:22):
Not
that I know, not that I
Kamil Sarji (14:24):
know.
I mean, you have to callit in, but that's like,
it's a crazy story.
Brigid Newman (14:28):
Well, it is
interesting because being
in the home services, it is,you're walking into someone's
intimate space, right?
So, we say it's morethan an odd job, that you
really create personalconnections with people, you
bond over these projects.
If we're cleaning out a homethat say an elderly couple
has been in for 50, 60 years,that's a hugely emotional
(14:53):
project to be undertaking.
And we work side by side withfamilies in those situations.
And I'm sure agents have thatsimilar experience, right?
Like It's a very big decisionto move out of a family home.
Um, and it can be, um, heavy.
And so we really, um, trainour team to be emotionally
(15:16):
responsive in those situationsand to be, um, kind and
patient because you neverknow, you know, what memory
is going to come up whenpeople are going through.
Yeah,
Kamil Sarji (15:28):
it's, uh, it's even
worse when the parents, uh, the
last of them pass away and thenthe kids have to sell the house.
Oh my gosh, that'semotional too.
Cause this is where theygrew up and, you know,
seeing someone else come in.
And yeah, so that's verysensitive, but yeah,
that's, that's great thatyou guys keep that in mind.
(15:50):
Yeah.
I was, I was going to saylike the body thing, like,
uh, I think there was astory once where the skies.
Mom passed away.
He didn't want to like bury her.
So he kept her in thehouse and like wrapped
her up and it was nice.
Brigid Newman (16:06):
hopefully
we don't encounter any
of those situations.
We don't want to be on thenews for a story like that.
Kamil Sarji (16:13):
Yeah.
Humans are special.
Like, uh, You know, it's,uh, yeah, I don't know.
We haven't evolved to thenext level yet where we're
like, we're all like smartand like staying low, you
Brigid Newman (16:26):
know, everybody's
Kamil Sarji (16:27):
different.
How do you promote yourselves?
How, How do you get theword out to realtors that
you do this type of thing?
Cause you do everythingthat is like a lifesaver
and you make us look great.
You know, we have anawesome team behind us.
How do you reach out?
Yeah.
Brigid Newman (16:46):
So one great
way to get the word out
is to do a presentation.
At a brokerage, uh, most, uh,agencies have monthly meetings.
So I will come and do apresentation, tell all the
agents about our services,hopefully get some agents
signed up as a member.
That's one great way networking,like how I, how I met you.
(17:09):
There's a lot of agents atvarious networking events.
So I always try to find themand make sure that they know.
Who we are.
And it's very exciting when Imeet somebody new and they're
like, Oh yeah, I refer youto clients all the time.
I use you all the time.
Of course, in a businesslike this, it's very
much word of mouth.
So, and then fosteringthose relationships with the
agents that use us regularly.
(17:31):
And our members and are veryhappy with the service, making
sure that I'm checking in withthem, asking them if there's
other agents that I should betalking to and, you know, having
those one on one conversationsand just, you know, continuing
to do great work so that agentswill refer us to other agents.
(17:52):
Um, especially within agencies,I understand that a lot of times
when these situations come up,people are calling each other,
they're texting each other.
Do you have a guy who does this?
Do you have a guy who does that?
And what I like to say iswe're the guy, you know,
in Rhode Island, you say,You got to know a guy.
We're the guy for everything.
And so just, you know,continuing to build that brand
(18:13):
and that reputation withinthe real estate industry.
Kamil Sarji (18:17):
Awesome.
Yeah.
Yeah.
When I first met you, Iwas like, you know, putting
two and two together.
I'm like, wow, this is awesome.
Where do you guys serve?
Where's the serve serve?
Brigid Newman (18:28):
We serve
all of Rhode Island and
neighboring Mass in Connecticut.
Kamil Sarji (18:32):
You're there
helping the homeowner, the
new homeowner, or someone who,uh, sold or do those people
end up reaching back out andasking for things to do and
to grow, repeat customer?
Absolutely.
Brigid Newman (18:45):
Yep.
And that's, that's really theidea around this membership
with the agents is that italso is a way for us to reach
out to new neighbors, callour customers neighbors,
new neighbors, uh, because.
They are introduced to ourservices by their agent.
And then once they're in theirnew home, they realize we
(19:06):
have lots of stuff to do thatcompany that moved us or that,
you know, they were so great.
Let's call them again.
They can come and clean upour leaves and clean our
gutters and power wash thehouse and paint the deck.
Yep.
So that does happen
Kamil Sarji (19:20):
a lot.
Have you had a situationwhere someone came in and
they're like, Oh yeah, Ineed all this stuff taken
out and you guys take it out.
And then the owner of allthat stuff is like, Wait,
what are you guys doing?
There's all my stuff, like, whosaid you can take this, huh?
Brigid Newman (19:36):
There sometimes
can be some, you know, dispute
over where things are going.
Um, I think that's whereour customer service really
comes on the front end.
We are very, very clear aboutwhat the expectations are of
a job are from the beginning.
So we really try to get asmany details as possible.
What exactly are the items?
Where are they going?
(19:56):
Uh, when we get to the job site,who is the point of contact?
Who's in charge?
Because we try to avoid thosesituations as much as possible.
You don't want, you know,one homeowner, a homeowner
saying something and an agentis saying something else.
And if that does arise,we would just sit, pause.
Okay, let's, let's, youknow, take a moment.
Let's call the office,review the work order.
(20:18):
And Uh, make a plan to moveforward to make sure that
this project is successful.
Kamil Sarji (20:25):
Okay.
I mean, like, if you thinkof it, what if a landlord's
trying to evict someone andthey're like, uh, oh yeah, I
need this place emptied outcause I'm going to be renting
it and they have the key.
They open a door,wipe everything out.
Tenant comes back fromwork and it's empty and
they're like, what happened?
(20:47):
And he's like, I don't know.
Brigid Newman (20:48):
Mm hmm.
Well, that is definitely asticky situation, so that's why
we try to have kind of one, oneperson that we're working with
and try not to get involved in,in any of the drama that's going
on with a renter and a landlord.
And we, we do really encouragethe, you know, the homeowner
(21:09):
to be there when we're doinga project, because that
helps, you Just keep thatopen line of communication.
It helps with the expectationso that they're, they are
present, um, to make surethat it's, if you know, a
renter would have come backor something like that,
Kamil Sarji (21:25):
but
Brigid Newman (21:25):
we're not
putting our team in a
position where they have to
Kamil Sarji (21:29):
deal with
a dangerous situation.
Yeah.
So has that happened where theywere in a dangerous situation?
Not
Brigid Newman (21:35):
that I
Kamil Sarji (21:35):
know of.
Brigid Newman (21:36):
Okay.
I know.
Yeah.
I mean, we have great,we have great neighbors.
that we've formed longlasting relationships with.
And even when we havenew neighbors, we have
very few disputes.
Uh, we also have amembership for homeowners.
So, um, that starts atone 20 a month and that's
for two hours of labor.
(21:56):
Again, they can just giveus their to do list and
we can come over and dothat regular maintenance
that they need right now.
For example, it's a lot of.
Cleaning up leaves,gutters, window washing,
coming up in December,we'll be putting up holiday
lights, uh, wood stacking.
So, you know, a lot of thoseseasonal jobs, but also, you
know, interior painting andthose, those minor repairs.
(22:19):
And so, for a lot of homeowners,it's a great solution to,
um, have that monthly.
Membership plan.
And so we're always tryingto grow our membership
because then we get, we havethose repeat customers, we
build rapport with them.
We understand what theirexpectations are on the job.
We understand whattheir needs are.
They understand howour company works.
(22:42):
And that's, um, that's agreat way for us to, to
work with our neighbors.
Kamil Sarji (22:47):
Um, do you,
like, is, is Realtors
like your target market?
Like you're, you're focusingmore on Realtors and
working with Realtors or?
I would
Brigid Newman (22:58):
say one of
them in terms of the, our
B2B partnerships, Realtorsis definitely in the top
as far as homeowners.
Our target market is majorityare seniors aging in place.
Uh, so those older homeownerswho want to stay in their
home and they just physically,you know, cannot, uh,
maintain the home anymore.
(23:20):
And so that's also reallyaligned with our mission, right.
To serve the community, um,to allow them to stay safely
and comfortably in their home.
And we come over and take careof all the things that they
need done around the house.
Um, but also busyworking parents.
Okay.
They have lots going on andthey don't necessarily want
(23:43):
to spend their weekends.
Doing home and yard projects.
They want to go out and spendquality time with their family.
They want to be able to travel.
Um, and so outsourcing thatto do list to us allows them
to have that gift of time backwhere they can be doing things
that they want to do and we cantake care of everything else.
Kamil Sarji (24:07):
Okay.
So realtors and thennext is like homeowners.
Yep.
Specifically like kids.
Whose parents are elderly, thoseare the ones who can refer.
Yes,
Brigid Newman (24:19):
absolutely.
Um, and then as far asother business partnerships,
interior designers, so wecan help them with moving
furniture in and out, hang,uh, art, hang mirrors, you
know, touching up walls.
Things like that.
Uh, event planners.
So we also do event assistance.
So setup, breakdown,trash removal, parking.
(24:41):
So everything from a backyardwedding or a house party to
a private party to PVD Fest.
We do all the trashremoval for that.
So large public events as well.
Kamil Sarji (24:56):
Wow.
That's really cool.
Yeah.
I love PVD Fest.
Brigid Newman (24:59):
Yeah.
Yeah.
So that's a great way for usto get out in the community.
And I think what's really greatabout the job for locals is that
they get so much variety, right?
They could be today doinga full day of moving, you
know, an eight hour move.
And then tomorrow they'redoing parking at Rhode
(25:21):
Island Night Market.
And then the nextday they're painting.
So they get to work withdifferent teammates.
They get to do differentjobs, build their skillset
in a variety of ways.
See differentparts of the state.
I mean, we move thefurniture in the Newport
mansions very regularly.
Um, if they're setting upfor, to film the Gilded Age,
uh, we'll move the furniture.
(25:42):
It's all big on you
Kamil Sarji (25:42):
guys.
You're like everywhere.
Brigid Newman (25:44):
Yeah.
Yeah.
So we have a team ofanywhere between 50 and 70,
depending on the season.
And so, yeah, we're, we're doingall sorts of interesting jobs.
Kamil Sarji (25:56):
Organizational
structure of Everything like,
um, obviously you have the CEO.
Brigid Newman (26:02):
Yep.
So we have, um, ourheadquarters is in Newport.
So we have a, an office there.
So we have our CEO, wehave a general manager,
um, a community manager whooversees kind of the day to
day operations and locals.
Uh, we have some anywherebetween two and five people
in the call center, um,depending on the, on the season.
(26:23):
So they're, uh, booking jobs andscheduling doing S we have a,
we have a full time estimator.
So he goes out and does our inperson estimates, um, and works
with our customers in that way.
And then, um, I am doingour business development.
So, um, and then we alsohave, um, marketing.
Yep.
So we do a lot ofprint marketing email.
(26:44):
Um, but a lot of it is thatis word of mouth, organic.
Kamil Sarji (26:50):
Referrals.
Awesome.
Brigid Newman (26:52):
Yeah.
Kamil Sarji (26:53):
So I call
you guys, what happens?
Brigid Newman (26:57):
So if it's
on business hours, Monday
through Saturday, somebodywill answer the phone.
How can we serve you today?
Kamil Sarji (27:05):
I need,
uh, someone's moving.
They need everything cleared outof this house they're moving to.
Brigid Newman (27:13):
Yep.
And so then we would justask a variety of questions
around the scope of the job.
You know, where is it?
Is it a full house move?
How many bedrooms?
You know, get a, get asense of the job and so
that we can do the estimate.
We may send someone out to doan in person estimate so we can
make sure that that's accurate.
Um, get a preferred date ofservice and that same day or
(27:35):
the next day, we would sendyou that estimate and then you
would decide if you wanted toapprove it and then we would go
ahead and schedule it for you.
Kamil Sarji (27:42):
And
Brigid Newman (27:44):
that can
all be done over the phone.
Kamil Sarji (27:46):
What if it's
an emergency situation?
I don't care, I trust theQuo, just come, come out
and I need someone becauseeverybody else canceled on me.
Brigid Newman (27:56):
We would
still send you an estimate
because that is, you know,the agreement and we want
to make sure that there's no
Kamil Sarji (28:02):
Without seeing
it, you can send estimate?
Brigid Newm (28:04):
Depends on the job.
Okay.
Yeah.
So some jobs we can estimateover the phone and some jobs we
send out an in person estimator.
But we definitely want to makesure on the front end that we're
being as accurate as possibleand that there's a very clear
understanding between us andyou about what the scope and
the expectations of the job are.
We don't, we want toget that done for you as
(28:26):
efficiently as possible.
We also want to make sure thateverything is very clear on
the front end to avoid anychallenges when, once the job.
So, you know, we can get anestimate done pretty quickly,
um, a day or two, and then sendthat over to you, and we'll say,
you know, do you need trucks?
Do you, you know, where, wheredo you want everything taken?
(28:48):
So, getting all those detailsin place first, and then we'll
estimate how many locals thatwe need, how many hours we think
it will take, um, if there'sany additional, um, materials or
vehicles that we need, and we'llput that all together for you.
Kamil Sarji (29:01):
So move everything
in while we're moving.
We realized one ofthe doors is broken.
Um, can you guystake care of that?
Um, that'll be anadditional thing.
Decide on the price
Brigid Newman (29:14):
in there.
And then, yeah.
So then if that were the case,you would just call the office
and say, Hey, I'd like to add onthis job, um, there may or may
not be someone in the office.
On the job that can do it.
Okay.
So we do have some very skilledhandymen on our team, um, who
are just those types of guyswho can figure out how to
fix anything, um, if they'rethere and they have their
(29:37):
tools, Yeah, we could do it.
Um, if not, we would figureout another time to send,
we want to make sure we'resending the right person
with the right skills and thematerials and tools that they
need, and then they'd comeback and fix that for you.
Kamil Sarji (29:49):
Awesome.
Wow.
Thank you so much for stoppingby and explaining everything.
Yeah.
You guys are definitely.
Someone, a realtor, needsto have it in their team.
Brigid Newman (30:01):
Yes,
Kamil Sarji (30:02):
absolutely.
So how can people find you?
How can people find Serve?
Brigid Newman (30:06):
Yeah.
Uh, so our website iswe serve w e s u r v.
com.
And our number is 40 1 3 3 7 8 8 1 3.
That's to book a job.
And my informationis also there.
So if realtors want to get intouch with me directly about
(30:28):
their realtor membership, Ican, um, be reached at Brigid,
B R I G I D dot N at we serve.
com.
Kamil Sarji (30:36):
All right.
You guys have a Tik Tokalso, you do dances.
Brigid New (30:40):
We're not there yet.
We're not on Tik Tok.
We are on Instagram.
We're on Facebook.
Um, So that's, that'sa good place to find
Kamil Sarji (30:49):
that as well.
Awesome.
All right.
Thank you very much.
so much.
It was a pleasure.