In this episode, Keith Norris sits down with Catherine McDonald—leadership coach, lean consultant, and expert in organizational behavior—to explore why curiosity and reflection are the true building blocks of continuous improvement and effective leadership.
Drawing from her experience coaching leaders across industries—from hospitality to healthcare—Catherine breaks down how small habits, intentional space, and respectful conversations drive real, lasting change.
🔻 Why most leaders misunderstand "respect"—and how to lead with the real thing
🔻 How to create space for improvement (without losing productivity)
🔻 The problem with performative leadership—and how to go deeper
🔻 Why one-on-ones are the most underused tool in leadership
🔻 What it means to be proactive, not just reactive, as a leader
🔻 How to lead people, not just manage results
Whether you’re leading a team or developing yourself as a leader, this episode offers actionable insight on how to lead better by thinking differently.
🔗 Learn more about KPI Fire: https://www.kpifire.com/
🔗 Connect with Catherine McDonald on LinkedIn: https://www.linkedin.com/in/catherine-mcdonald-b6157210a/
🔗 Learn more about MCD Consulting: https://mcdconsulting.ie/
🎙 Hosted by Keith Norris – https://www.linkedin.com/in/keithnorris/
🎧 Listen on Apple Podcasts, Spotify, YouTube, and everywhere you get your podcasts.
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