In this episode, Keith Norris is joined by Dr. Gwendolyn Galsworth—visual workplace pioneer, Shingo Institute faculty fellow, and author of Visual Workplace and Work That Makes Sense. Together, they dive deep into the world of “visuality,” the often misunderstood backbone of operational excellence that enables clarity, flow, and empowerment at every level of the organization.
🔻 Why visuality is not just a tool—but a strategic intervention
🔻 The real difference between visual management and visual performance
🔻 How organizations unintentionally rob people of purpose (and how to give it back)
🔻 The “I-driven” workplace and the two core questions behind meaningful work
🔻 How flow, critical thinking, and “teaching without answers” transform teams
🔻 Why metrics without leadership are just decoration—and what real leaders must do
Dr. Galsworth shares practical wisdom and field-tested insights to help leaders, coaches, and operators unlock the power of visual thinking—and transform their workplaces into environments that communicate clearly and drive continuous improvement.
🔗 Learn more about the Visual Workplace: https://visualworkplace.com/
🔗 Connect with Dr. Gwendolyn Galsworth on LinkedIn: https://www.linkedin.com/in/gwendolyngalsworth/
🎙 Hosted by Keith Norris – https://www.linkedin.com/in/keithnorris/
🎧 Listen on Apple Podcasts, Spotify, YouTube, and everywhere you get your podcasts.
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