In this episode, Keith Norris sits down with Matt Kroll, Lean Six Sigma Master Black Belt and founder of Chalmers Street Consulting, to explore how structured problem solving can be scaled across teams, industries, and maturity levels—without overcomplicating it.
🔻 DMAIC vs. PDCA — and how to know which one fits
🔻 How to make Gemba walks work beyond the factory floor
🔻 Why waste walks are still one of the most underused CI tools
🔻 The real reason metrics fail (and how to make them stick)
🔻 What makes CI work in the mid-market—where resources are tight
🔻 How to lead improvement efforts without freaking people out
Whether you're new to Lean or deep into your CI journey, this episode offers practical, real-world strategies to build momentum—and results—without burning out your team.
🔗 Learn more about KPI Fire: https://www.kpifire.com/
🔗 Connect with Matt Kroll on LinkedIn: https://www.linkedin.com/in/matthewrkroll/
🔗 Explore Chalmers Street Consulting: https://www.chalmersst.com/
🎙 Hosted by Keith Norris – https://www.linkedin.com/in/keithnorris/
🎧 Listen on Apple Podcasts, Spotify, YouTube, and everywhere you get your podcasts.
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