In this episode, Keith Norris sits down with Dr. Will Miller, Associate VP for Continuous Improvement and Institutional Performance at Embry-Riddle Aeronautical University, to explore what it really takes to lead meaningful change inside complex, high-stakes environments.
🔻 Why people don’t resist change—they resist being changed
🔻 How to lead innovation in a bureaucracy-heavy environment
🔻 What higher ed can teach us about tailoring CI to your audience
🔻 Why culture clashes derail change—and how to avoid them
🔻 Metrics that matter (and how to stop tracking the wrong stuff)
🔻 The secret to making compliance feel empowering, not draining
Whether you’re coaching faculty, managing a team, or trying to modernize a legacy system, this episode will help you lead smarter and change better—without losing the people you need most.
🔗 Learn more about KPI Fire: https://www.kpifire.com/
🔗 Connect with Will Miller, PhD on LinkedIn: https://www.linkedin.com/in/willmillerphd/
🎙 Hosted by Keith Norris – https://www.linkedin.com/in/keithnorris/
🎧 Listen on Apple Podcasts, Spotify, YouTube, and everywhere you get your podcasts.
Popular Podcasts
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.
My Favorite Murder with Karen Kilgariff and Georgia Hardstark
My Favorite Murder is a true crime comedy podcast hosted by Karen Kilgariff and Georgia Hardstark. Each week, Karen and Georgia share compelling true crimes and hometown stories from friends and listeners. Since MFM launched in January of 2016, Karen and Georgia have shared their lifelong interest in true crime and have covered stories of infamous serial killers like the Night Stalker, mysterious cold cases, captivating cults, incredible survivor stories and important events from history like the Tulsa race massacre of 1921. My Favorite Murder is part of the Exactly Right podcast network that provides a platform for bold, creative voices to bring to life provocative, entertaining and relatable stories for audiences everywhere. The Exactly Right roster of podcasts covers a variety of topics including historic true crime, comedic interviews and news, science, pop culture and more. Podcasts on the network include Buried Bones with Kate Winkler Dawson and Paul Holes, That's Messed Up: An SVU Podcast, This Podcast Will Kill You, Bananas and more.
The Joe Rogan Experience
The official podcast of comedian Joe Rogan.