In this episode, Keith Norris sits down with Dr. Will Miller, Associate VP for Continuous Improvement and Institutional Performance at Embry-Riddle Aeronautical University, to explore what it really takes to lead meaningful change inside complex, high-stakes environments.
🔻 Why people don’t resist change—they resist being changed
🔻 How to lead innovation in a bureaucracy-heavy environment
🔻 What higher ed can teach us about tailoring CI to your audience
🔻 Why culture clashes derail change—and how to avoid them
🔻 Metrics that matter (and how to stop tracking the wrong stuff)
🔻 The secret to making compliance feel empowering, not draining
Whether you’re coaching faculty, managing a team, or trying to modernize a legacy system, this episode will help you lead smarter and change better—without losing the people you need most.
🔗 Learn more about KPI Fire: https://www.kpifire.com/
🔗 Connect with Will Miller, PhD on LinkedIn: https://www.linkedin.com/in/willmillerphd/
🎙 Hosted by Keith Norris – https://www.linkedin.com/in/keithnorris/
🎧 Listen on Apple Podcasts, Spotify, YouTube, and everywhere you get your podcasts.
Popular Podcasts
United States of Kennedy
United States of Kennedy is a podcast about our cultural fascination with the Kennedy dynasty. Every week, hosts Lyra Smith and George Civeris go into one aspect of the Kennedy story.
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.
Dateline NBC
Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com